Cadence Academy, The Colony
5740 N COLONY BLVD, The Colony, TX 75056 · Denton County
Program
- Type
- Licensed center
- Licensed capacity
- 140
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Chris Galvan
- Phone
- (972) 625-9867
- Regulated since
- May 16, 1997
- HHSC IDs
- Operation 150837 · number 530356
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 19 | 11 | Illness & medication (2), Supervision & ratios (9), Safety & premises (1), Records & paperwork (1), Other (6) |
| 2025 | 7 | 1 | Cleanliness & sanitation (1), Illness & medication (1), Supervision & ratios (1), Staff background & training (1), Records & paperwork (1), Other (2) |
| 2024 | 2 | 2 | Staff background & training (1), Other (1) |
Inspections, investigations & assessments
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Sep 23, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 27, 2026 Inspection · Deficiencies cited
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Other
During the inspection, an infant caregiver was observed watching a child be hit by another child multiple times and did not get up to stop the incidents or comfort the crying infant.
HHSC 746.2401(3) — Basic Requirements for Infants - Holding and Comforting
HHSC risk weight: Medium High. Corrected 2026-08-27. Correction verified 2026-09-22.
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Other
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Jul 28, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 24, 2026 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Based on information gathered during the investigation and video footage reviewed, a child walked out of the gate from the playground area and was found outside on top of a vehicle in the parking lot.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-08-13. Correction verified 2026-08-27.
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Supervision & ratios Serious
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Jul 23, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 1, 2026 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Based on video footage viewed and information gathered during the investigation, two children exited the school-age classrooms unsupervised. One child made it to the foyer area, and a three-year-old made it to the outer front door of the operation. Based on information gathered, caregivers were aware that the three-year-old child was still in care.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-07-22. Correction verified 2026-07-23.
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Supervision & ratios Serious
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Jun 4, 2026 Inspection · Deficiencies cited
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Supervision & ratios
The Pre-K and School age classrooms were observed to be out of ratio during the inspection.
HHSC 746.1507(1) — Determining Child/Caregiver Ratios - Basis
HHSC risk weight: Medium. Corrected 2026-06-04. Correction verified 2026-07-02.
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Supervision & ratios
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Jun 1, 2026 Report · Deficiencies cited
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Supervision & ratios Serious
Based on a preponderance of information gathered during the investigation, the director failed to ensure the operation complied with required reporting, documentation, supervision, and emergency preparedness practices. The director was aware of multiple incidents involving children leaving the operation without supervision, a child sustaining an injury requiring medical attention, and ongoing safety concerns within the building; however, no incident or injury reports were completed or available for review. The director also failed to ensure fire drills were conducted, as they are documented.
HHSC 746.1003(1) — Director Responsibilities - Operate in Compliance
HHSC risk weight: High. Corrected 2026-06-30. Correction verified 2026-07-02.
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Supervision & ratios Serious
Information gathered during the investigation indicates that the operation did not provide appropriate supervision to children in care. During two separate incidents, children left the building without staff awareness or supervision.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-06-30. Correction verified 2026-07-02.
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Supervision & ratios
Based on the information gathered, the operation failed to report that a child broke their arm while in care at the operation and required medical attention.
HHSC 746.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2026-06-30. Correction verified 2026-07-02.
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Other Serious
Based on information gathered during the course of the investigation, a child was injured while on the playground, and caregivers did not assess the child for injuries.
HHSC 746.3607(2) — Critical Injury - Give First Aid or CPR
HHSC risk weight: High. Corrected 2026-06-30. Correction verified 2026-07-02.
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Safety & premises
Based on information gathered during the course of the investigation, it was determined that children have been allowed into the kitchen. The kitchen is an unlicensed space and has multiple hazards present.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2026-06-30. Correction verified 2026-07-02.
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Illness & medication
During the inspection, the director was asked to provide incident and injury reports for multiple events, including two children leaving the operation unsupervised and a child sustaining a broken arm. The director stated that no reports were completed or available.
HHSC 746.707 — Incident/Illness Report Form Shared with Parent
HHSC risk weight: Medium. Corrected 2026-06-30. Correction verified 2026-07-02.
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Supervision & ratios Serious
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May 20, 2026 Inspection · Deficiencies cited
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Other Serious
Caregivers with four groups did not know the number children they were responsible for during inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected at inspection. Corrected 2026-05-20.
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Other Serious
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May 18, 2026 Report · Deficiencies cited
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Other Serious
Based on information gathered during the course of the investigation, it is determined that a caregiver did not use good judgment when chasing children around on the playground with a decomposed rat.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-06-16. Correction verified 2026-07-02.
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Supervision & ratios Serious
Based on information gathered during the course of the investigation, it was determined that a child was left unattended while in care.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-06-16. Correction verified 2026-07-02.
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Other Serious
Based on information gathered through the course of the investigation, it is determined that a caregiver was yelling at children while in care.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2026-06-16. Correction verified 2026-07-02.
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Other Serious
Based on information gathered during this investigation, it is determined that a caregiver has subjected children in care to inappropriate language while in care
HHSC 746.2805(6) — Prohibited Punishments - Using Harsh, Abusive or Profane Language
HHSC risk weight: High. Corrected 2026-06-16. Correction verified 2026-07-02.
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Records & paperwork Serious
Based on information gathered through the course of this investigation, it is determined that the director did not report to childcare regulations as outlined in the standards.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2026-06-16. Correction verified 2026-07-02.
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Illness & medication
Based on information gathered during the course of this investigation, it was determined that the operation did not complete an incident report regarding the incident between a caregiver and student in care, resulting in the child being left without supervision.
HHSC 746.701(5) — Licensing Incident/Illness Report Form - Situations Placing Children at Risk
HHSC risk weight: Medium. Corrected 2026-06-16. Correction verified 2026-07-02.
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Other Serious
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May 5, 2026 Inspection · Deficiencies cited
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Supervision & ratios
One child did not have a FARE form on file at the operation and One child did not have a physician signature on the FARE form at the operation.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2026-05-19. Correction verified 2026-05-20.
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Supervision & ratios
The operation does not have a carbon monoxide detector installed at the operation.
HHSC 746.5537(a)(2) — Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
HHSC risk weight: Medium High. Corrected 2026-05-11. Correction verified 2026-05-20.
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Supervision & ratios
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Sep 22, 2025 Inspection · Deficiencies cited
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Staff background & training Serious
The operation allowed a caregiver to have access to children without obtaining the results of the background check. The caregiver was sent home.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2025-09-22. Correction verified 2025-10-03.
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Staff background & training Serious
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Sep 19, 2025 Report · Deficiencies cited
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Cleanliness & sanitation
It was determined that a child's diaper was not changed in a timely manner.
HHSC 746.3501(1) — Diaper Changing Steps- Prompt
HHSC risk weight: Medium High. Corrected 2025-10-17. Correction verified 2025-11-14.
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Cleanliness & sanitation
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Aug 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 17, 2025 Inspection · Deficiencies cited
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Other
Two infants do not have updated feeding instructions on file.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2025-06-24. Correction verified 2025-07-03.
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Records & paperwork
One child's file is missing the health statement.
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2025-06-24. Correction verified 2025-06-30.
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Illness & medication
One child's file is missing the immunizations.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2025-06-24. Correction verified 2025-06-30.
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Other
Nine children files are missing the updated special care needs section.
HHSC 746.605(12) — Required Admission Information - Special Needs Statement
HHSC risk weight: Medium High. Corrected 2025-07-04. Correction verified 2025-07-02.
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Supervision & ratios
Five staff are missing a signed statement that they recieved the center policies.
HHSC 746.901(7)(A) — Required Personnel Records - signed dated statement that employee received operational policies
HHSC risk weight: Medium. Corrected 2025-06-24. Correction verified 2025-07-03.
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Other
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May 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 5, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 2, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Feb 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 30, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Nov 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 5, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jul 18, 2024 Inspection · Deficiencies cited
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Staff background & training Serious
A caregiver was observed in the infant classroom without a background check. The caregiver was sent home and the background check was ran while at the inspection.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2024-07-18. Correction verified 2024-07-18.
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Staff background & training Serious
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Jul 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 28, 2024 Report · Deficiencies cited
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Other Serious
A caregiver did not use good judgement by not following corporates policy for head injuries by not notifying parents immediately.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-07-24. Correction verified 2024-08-08.
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Other Serious
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Jul 31, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 8, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.