Primrose School Of South Plano
1740 CUSTER RD, Plano, TX 75075 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 221
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Kelly Britton
- Phone
- (972) 423-6999
- Regulated since
- Aug 26, 2015
- HHSC IDs
- Operation 1174495 · number 1561840
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 0 | Safety & premises (2) |
| 2024 | 4 | 0 | Safety & premises (2), Food & allergies (2) |
| 2023 | 2 | 2 | Food & allergies (2) |
| 2022 | 10 | 6 | Illness & medication (2), Supervision & ratios (2), Safety & premises (4), Other (2) |
| 2021 | 2 | 2 | Other (2) |
Inspections, investigations & assessments
-
Sep 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 16, 2026 Inspection · Deficiencies cited
-
Safety & premises
The fence separating the school age and preschool playgrounds had two areas where the wiring at the bottom of the fence was torn, creating a gap and sharp edges sticking out.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-17.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
-
Jun 16, 2026 Inspection · Deficiencies cited
-
Safety & premises
The fence separating the school age and preschool playgrounds had two areas where the wiring at the bottom of the fence was torn, creating a gap and sharp edges sticking out.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-17.
-
Safety & premises
-
Sep 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 17, 2025 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 17, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 8, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Aug 8, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 28, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 28, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jul 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 17, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 17, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 7, 2025 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 7, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 22, 2024 Report · Deficiencies cited (self-report)
-
Food & allergies
The kitchen staff served a food with nuts to child with known allergy that resulted in hives.
HHSC 746.3301(i) — Nutrition and Food Service - Must not serve identified foods to allergic child
HHSC risk weight: Medium High. Corrected 2024-09-12. Correction verified 2024-09-17.
-
Food & allergies
-
Aug 22, 2024 Report · Deficiencies cited (self-report)
-
Food & allergies
The kitchen staff served a food with nuts to child with known allergy that resulted in hives.
HHSC 746.3301(i) — Nutrition and Food Service - Must not serve identified foods to allergic child
HHSC risk weight: Medium High. Corrected 2024-09-12. Correction verified 2024-09-17.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
-
Aug 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 17, 2024 Report · Deficiencies cited (self-report)
-
Safety & premises
This standard was found deficient. A child fell on top of the table and his hand was underneath and received an injury.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-06-07. Correction verified 2024-06-13.
-
Safety & premises
-
May 17, 2024 Report · Deficiencies cited (self-report)
-
Safety & premises
This standard was found deficient. A child fell on top of the table and his hand was underneath and received an injury.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-06-07. Correction verified 2024-06-13.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
-
Oct 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 26, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 26, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 17, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 17, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Apr 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 11, 2023 Report · Deficiencies cited (self-report)
-
Food & allergies Serious
An infant received the wrong bottle. The bottle was labeled with the child's name.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-04-24. Correction verified 2023-04-26.
-
Food & allergies Serious
-
Apr 11, 2023 Report · Deficiencies cited (self-report)
-
Food & allergies Serious
An infant received the wrong bottle. The bottle was labeled with the child's name.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-04-24. Correction verified 2023-04-26.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies Serious
-
Feb 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 17, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 17, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 13, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 13, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2022 Report · Deficiencies cited
-
Other Serious
A staff member put a child in the restroom when they were having a tantrum. The door has a window and the staff member observed the child from outside the restroom.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-01-02. Correction verified 2023-01-13.
-
Other Serious
-
Dec 20, 2022 Report · Deficiencies cited
-
Other Serious
A staff member put a child in the restroom when they were having a tantrum. The door has a window and the staff member observed the child from outside the restroom.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-01-02. Correction verified 2023-01-13.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
-
Dec 17, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 17, 2022 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 9, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 9, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Dec 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 7, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
A three year old was left unattended in the classroom while their class went outside. The child was found by an office administrator.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-12-15. Correction verified 2022-12-20.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Dec 7, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
A three year old was left unattended in the classroom while their class went outside. The child was found by an office administrator.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-12-15. Correction verified 2022-12-20.
-
Supervision & ratios Serious
-
Nov 1, 2022 Inspection · Deficiencies cited
-
Safety & premises
One child with an EPI pen did not have a food allergy emergency plan on file.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2022-11-18. Correction verified 2022-11-17.
-
Safety & premises
Three children's records did not have the emergency contact address on file.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2022-11-18. Correction verified 2022-11-17.
-
Illness & medication Serious
Two children did not have immunization updates on file.
HHSC 746.613(a) — Required Immunizations
HHSC risk weight: High. Corrected 2022-11-18. Correction verified 2022-11-17.
-
Safety & premises
-
Nov 1, 2022 Inspection · Deficiencies cited
-
Safety & premises
One child with an EPI pen did not have a food allergy emergency plan on file.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2022-11-18. Correction verified 2022-11-17.
-
Safety & premises
Three children's records did not have the emergency contact address on file.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2022-11-18. Correction verified 2022-11-17.
-
Illness & medication Serious
Two children did not have immunization updates on file.
HHSC 746.613(a) — Required Immunizations
HHSC risk weight: High. Corrected 2022-11-18. Correction verified 2022-11-17.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
-
Jun 15, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 15, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 13, 2022 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 13, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 23, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 23, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 19, 2021 Report · Deficiencies cited (self-report)
-
Other Serious
A staff member failed to use self control when she grabbed a child by the shirt to redirect them.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2021-12-07. Correction verified 2021-12-20.
-
Other Serious
-
Nov 19, 2021 Report · Deficiencies cited (self-report)
-
Other Serious
A staff member failed to use self control when she grabbed a child by the shirt to redirect them.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2021-12-07. Correction verified 2021-12-20.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.