Northwest Kindercare
8980 GUILBEAU RD, San Antonio, TX 78250 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 100
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Leslie Gonzalez
- Phone
- (210) 680-4077
- Regulated since
- Feb 5, 1987
- HHSC IDs
- Operation 99619 · number 189605- 747
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 5 | 1 | Illness & medication (2), Staff background & training (1), Other (2) |
| 2025 | 3 | 0 | Cleanliness & sanitation (1), Staff background & training (1), Records & paperwork (1) |
| 2024 | 6 | 3 | Illness & medication (1), Supervision & ratios (3), Discipline & child guidance (1), Other (1) |
| 2023 | 3 | 1 | Cleanliness & sanitation (1), Illness & medication (1), Staff background & training (1) |
| 2022 | 4 | 0 | Cleanliness & sanitation (1), Illness & medication (1), Other (2) |
| 2021 | 4 | 1 | Illness & medication (2), Supervision & ratios (2) |
Inspections, investigations & assessments
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Aug 5, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 20, 2026 Report · Deficiencies cited (self-report)
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Other Serious
During the investigation, it was determined that a child who swallowed a quarter was kept in care, even though they were vomiting repeatedly.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-07-23. Correction verified 2026-08-05.
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Other Serious
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Apr 27, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 23, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 9, 2026 Inspection · Deficiencies cited
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Staff background & training
There were 2 out of 10 staff's files audited that were missing annual trainings for Communicable Diseases. There were 1 out of 10 staff's files audited that was missing the annual training for Building Safety.
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2026-04-23. Correction verified 2026-04-13.
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Other
There was no updated annual sanitation inspection. Last health/sanitation conducted 04/01/2025.
HHSC 746.3401(a) — Annual Sanitation Inspection
HHSC risk weight: Medium High. Corrected 2026-05-11. Correction verified 2026-04-15.
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Illness & medication
There were two children's medication that were not labeled with the date brought into the operation.
HHSC 746.3805(b)(1) — Administering Medication - Original Container with Child's Name, Date
HHSC risk weight: Medium High. Corrected 2026-04-23. Correction verified 2026-04-22.
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Illness & medication
There were two medications that were expired.
HHSC 746.3809 — Medication No Longer Used
HHSC risk weight: Medium. Corrected 2026-04-23. Correction verified 2026-04-22.
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Staff background & training
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Jan 2, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 24, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Sep 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 1, 2025 Inspection · Deficiencies cited
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Cleanliness & sanitation
The playground was observed with a wasp nest, multiple ant piles, and garbage on all three playgrounds while children were present.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected 2025-05-12. Correction verified 2025-05-19.
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Records & paperwork
Ten files were audited, 2 are missing current health stamens available for review during an inspection.
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2025-05-12. Correction verified 2025-05-19.
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Cleanliness & sanitation
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Apr 22, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 17, 2025 Report · Deficiencies cited (self-report)
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Staff background & training
At time of incindet a caregiver did not have a current CPR/First Aid certification.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2025-03-26. Correction verified 2025-03-27.
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Staff background & training
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Mar 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 28, 2024 Inspection · Deficiencies cited
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Other Serious
At time of inspection a PreK caregiver stated the class had ten children when their were eleven. This was corrected at inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2024-10-28. Correction verified 2024-11-07.
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Other Serious
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Aug 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was found deficient as part of a DFPS Investigation.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-08-08. Correction verified 2024-08-15.
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Supervision & ratios
During a DFPS investigation, it was determined that operation staff failed to ensure that staff were informed of the number of children that should be present in a classroom when they came to assist during naptime, resulting in the operation failing to identify that a child was missing for over an hour and a half.
HHSC 746.1203(10) — Responsibilities of Caregivers - Share Information with Incoming Caregivers
HHSC risk weight: Medium High. Corrected 2024-08-08. Correction verified 2024-08-15.
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Supervision & ratios Serious
Operation staff failed to ensure adequate supervision of all children in their care when a child exited the building and was on the playground unattended for at least one and a half hours.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-08-08. Correction verified 2024-08-15.
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Discipline & child guidance Serious
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Jun 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 10, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 3, 2024 Inspection · Deficiencies cited
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Supervision & ratios
During naptime in the Infant C classroom one caregiver was supervising seven children with the youngest being 16 months and the oldest being 19 months old. NOTED: This was corrected when the 16-month-old was moved to the mobile infant classroom.
HHSC 746.1613(a) — Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-06-03.
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Illness & medication
One of the ten children files didn't have an updated immunization record.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-07-03. Correction verified 2024-06-04.
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Supervision & ratios
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Jan 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 22, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Sep 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 8, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 28, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Jul 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 6, 2023 Inspection · Deficiencies cited
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Illness & medication
During inspection, two out of ten children files needed updated immunization records.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2023-06-30. Correction verified 2023-06-22.
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Illness & medication
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May 31, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 22, 2023 Inspection · Deficiencies cited
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Staff background & training Serious
On 5/22/2023, there were two people present at the operation pending background checks and in care of children. One person was in the infant classroom and the other was in the 2 & 3 year old classroom.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2023-05-23. Correction verified 2023-06-01.
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Staff background & training Serious
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May 18, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 1, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 2, 2023 Report · Deficiencies cited
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Cleanliness & sanitation
Based on the information gathered and interviews conducted at the time of the incident the caregiver was wiping down shelves, cleaning and sweeping not directly involved with teaching, care and supervision of the children.
HHSC 746.1203(3)(C) — Janitorial duties
HHSC risk weight: Medium High. Corrected 2023-02-28. Correction verified 2023-03-01.
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Cleanliness & sanitation
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Sep 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 19, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Sep 15, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 2, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Aug 2, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 20, 2022 Inspection · Deficiencies cited
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Cleanliness & sanitation
The PreK 4 classroom children were observed out of control as children were running, hitting/throwing pillows at friends, not keeping hands to themselves, child flipping on the carpet, stuffing the sink with paper towels as the caregiver was getting ready to pass out snack. In addition to the caregiver passing out skittles for showing good behavior, and cleaning up the classroom.
HHSC 746.1203(5) — Responsibilities of Caregivers - Children in Control
HHSC risk weight: Medium High. Corrected 2022-07-20. Correction verified 2022-08-02.
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Other
The Consumer Product Safety was last certified on 1.1.21. NOTE: This was corrected when the website was reviewed a CPS form was posted.
HHSC 746.4135(b) — Children's Products- Annual Certification
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-07-20.
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Other
The Pre school and toddler playground were inspected to have less than 6 inches of mulch and rubber tile pieces.
HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
HHSC risk weight: Medium High. Corrected 2022-08-19. Correction verified 2022-08-12.
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Cleanliness & sanitation
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Jun 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 24, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 24, 2022 Report · Deficiencies cited (self-report)
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Illness & medication
An incident report was not used to document this prohibit item that was left in a child's bag and brought into the center to be unsafe.
HHSC 746.701(5) — Licensing Incident/Illness Report Form - Situations Placing Children at Risk
HHSC risk weight: Medium. Corrected 2022-06-20. Correction verified 2022-06-22.
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Illness & medication
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May 23, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 16, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 31, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Dec 13, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 2, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 29, 2021 Report · Deficiencies cited
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Supervision & ratios Serious
Based upon information gathered and interviews conducted supervision was determined to have occurred after a three-year child was found in the kitchen unsupervised.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2021-12-02. Correction verified 2021-12-13.
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Supervision & ratios
Based upon information gathered as a result of this investigation and interviews conducted it was determined that the operation failed to immediately notify the parent on the situation that placed the child at risk.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: Medium High. Corrected 2021-12-02. Correction verified 2021-12-13.
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Illness & medication
Based upon information gathered as a result of this investigation and interviews conducted it was determined a Licensing Incident/Illness Report Form 7239 was not available for review.
HHSC 746.701(5) — Licensing Incident/Illness Report Form - Situations Placing Children at Risk
HHSC risk weight: Medium. Corrected 2021-12-02. Correction verified 2021-12-03.
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Illness & medication
Based upon information gathered as a result of this investigation and interviews conducted it was determined that the operation failed to share an incident report for a parent signature of the incident.
HHSC 746.707 — Incident/Illness Report Form Shared with Parent
HHSC risk weight: Medium. Corrected 2021-12-02. Correction verified 2021-12-03.
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Supervision & ratios Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.