New Heights Learning Zone
11105 MILWAUKEE AVE, Lubbock, TX 79424 · Lubbock County
Program
- Type
- Licensed center
- Licensed capacity
- 163
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Mario Sandoval
- Phone
- (806) 790-3832
- Regulated since
- Feb 25, 2022
- HHSC IDs
- Operation 1394229 · number 1732755
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 4 | 3 | Cleanliness & sanitation (1), Supervision & ratios (1), Staff background & training (1), Records & paperwork (1) |
| 2024 | 7 | 3 | Illness & medication (2), Supervision & ratios (1), Staff background & training (2), Records & paperwork (2) |
| 2023 | 1 | 1 | Other (1) |
| 2022 | 7 | 4 | Supervision & ratios (1), Safety & premises (2), Staff background & training (2), Records & paperwork (1), Other (1) |
Inspections, investigations & assessments
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Sep 22, 2026 Inspection
No violations cited on this visit.
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Sep 4, 2026 Inspection
No violations cited on this visit.
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Aug 14, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 13, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Nov 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 14, 2025 Report · Deficiencies cited
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Records & paperwork Serious
During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.
HHSC 746.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2025-12-01. Correction verified 2025-12-01.
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Records & paperwork Serious
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Oct 10, 2025 Inspection · Deficiencies cited
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Staff background & training
1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2025-10-15. Correction verified 2025-10-13.
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Cleanliness & sanitation Serious
It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.
HHSC 746.3503(a) — Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-10-10.
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Supervision & ratios Serious
The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2025-10-24. Correction verified 2025-10-23.
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Staff background & training
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Dec 3, 2024 Inspection · Deficiencies cited
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Staff background & training Serious
Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2024-12-06. Correction verified 2024-12-06.
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Records & paperwork
1 out of 4 records reviewed was missing the Pre-Employment Affidavit.
HHSC 746.901(5) — Required Personnel Records - Required Affidavit (Form 2912)
HHSC risk weight: Medium Low. Corrected 2024-12-06. Correction verified 2024-12-06.
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Staff background & training Serious
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Nov 18, 2024 Inspection · Deficiencies cited
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Staff background & training Serious
3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2024-11-26. Correction verified 2024-12-03.
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Supervision & ratios
It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.
HHSC 746.1613(a) — Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
HHSC risk weight: Medium. Corrected 2024-11-18. Correction verified 2024-12-03.
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Illness & medication
1 out of 10 records reviewed was missing a child's addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.
HHSC 746.603(a)(2) — Children's Records - Admission Information
HHSC risk weight: Medium. Corrected 2024-11-29. Correction verified 2024-12-03.
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Illness & medication Serious
2 out of 10 records reviewed did not have current immunization record on file.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2024-11-22. Correction verified 2024-12-03.
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Records & paperwork
4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2024-11-22. Correction verified 2024-12-03.
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Staff background & training Serious
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Jun 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 4, 2023 Inspection · Deficiencies cited
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Other Serious
It was found during the inspection that the last gas inspection was conducted on 6/25/2021.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2024-01-02. Correction verified 2024-01-02.
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Other Serious
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Jan 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 30, 2022 Inspection · Deficiencies cited
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Staff background & training Serious
A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.
HHSC 745.635(3) — AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions
HHSC risk weight: High. Corrected at inspection. Corrected 2022-12-30.
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Staff background & training Serious
The director did not have proof of current CPR/First Aid certification.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2023-01-06. Correction verified 2023-01-06.
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Records & paperwork Serious
During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.
HHSC 746.2417(2)(B) — Activities for Infants - Not in Restrictive Device for more than 15 Minutes
HHSC risk weight: High. Corrected at inspection. Corrected 2022-12-30.
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Other
One infant's feeding instructions has not been updated since 5/01/2022.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2023-01-06. Correction verified 2023-01-06.
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Safety & premises Serious
During the inspection it was observed that the last fire inspection was conducted on 6/16/2021
HHSC 746.801(11) — Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care
HHSC risk weight: Medium High. Corrected 2023-01-13. Correction verified 2023-01-06.
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Staff background & training Serious
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Jul 25, 2022 Inspection · Deficiencies cited
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Supervision & ratios
The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.
HHSC 746.4751(b) — Maintenance Procedures for Active Play - Monthly Maintenance Checklist
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-07-25.
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Safety & premises
The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-07-25.
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Supervision & ratios
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May 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 12, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jan 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.