A Heart With Hope Family Services, INC
3440 S POLK ST STE A, Dallas, TX 75224 · Dallas County
Program
- Type
- Child-placing agency
- Ages
- -
- Hours
- 09:00 AM-01:00 PM
- Phone
- (214) 682-4838
- Regulated since
- Oct 26, 2020
- HHSC IDs
- Operation 1329353 · number 1689962- 13531
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 8 | 5 | Supervision & ratios (1), Discipline & child guidance (1), Safety & premises (1), Staff background & training (1), Records & paperwork (1), Other (3) |
| 2024 | 14 | 10 | Cleanliness & sanitation (2), Illness & medication (3), Supervision & ratios (1), Safety & premises (2), Other (6) |
| 2023 | 3 | 3 | Staff background & training (2), Other (1) |
| 2022 | 3 | 2 | Illness & medication (3) |
| 2021 | 4 | 2 | Illness & medication (1), Supervision & ratios (1), Food & allergies (1), Other (1) |
Inspections, investigations & assessments
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Aug 9, 2026 Assessment · No deficiencies cited
No violations cited on this visit.
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Aug 4, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 1, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jul 17, 2026 Report · No deficiencies cited
No violations cited on this visit.
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May 12, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 23, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 2, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 18, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Mar 16, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Feb 27, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 20, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Feb 18, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Feb 17, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 17, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 22, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 26, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Sep 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 3, 2025 Report · Deficiencies cited
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Supervision & ratios Serious
Children's supervision requirements as listed in their service plans were not followed.
HHSC 749.2593(c)(6) — Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
HHSC risk weight: Medium High. Corrected 2025-10-29. Correction verified 2025-10-29.
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Supervision & ratios Serious
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Aug 27, 2025 Report · Deficiencies cited
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Discipline & child guidance Serious
Three children in care were forced to exercise as a method of punishment.
HHSC 749.1953(a) — Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
HHSC risk weight: High. Corrected 2025-10-10. Correction verified 2025-10-15.
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Records & paperwork Serious
Two children in care reported that their caregiver yells at them as a method of discipline.
HHSC 749.1957(8) — Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child
HHSC risk weight: Medium High. Corrected 2025-10-10. Correction verified 2025-10-15.
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Discipline & child guidance Serious
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Aug 26, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 8, 2025 Assessment · No deficiencies cited
No violations cited on this visit.
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Aug 2, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Aug 1, 2025 Report · Deficiencies cited
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Other
Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.
HHSC 749.1003(b)(3)(A) — Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child
HHSC risk weight: Medium. Corrected 2025-09-05. Correction verified 2025-09-05.
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Other
A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.
HHSC 749.2447(6)(B)(i) — Foster Home Screening-Document and assess for each prospective parent proof of income for last 60 days or 2 complete months
HHSC risk weight: Medium. Corrected 2025-09-05. Correction verified 2025-09-18.
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Safety & premises Serious
A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2025-09-05. Correction verified 2025-09-15.
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Other
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Aug 1, 2025 Report · Deficiencies cited
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Other
Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.
HHSC 749.1003(b)(3)(A) — Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child
HHSC risk weight: Medium. Corrected 2025-09-05. Correction verified 2025-09-05.
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Other
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Jul 31, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 28, 2025 Report · No deficiencies cited
No violations cited on this visit.
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May 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2025 Assessment · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 28, 2025 Assessment · Deficiencies cited
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Staff background & training Serious
During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check
HHSC 745.621(a)(7) — AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
HHSC risk weight: High. Corrected 2025-05-02. Correction verified 2025-05-13.
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Staff background & training Serious
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Mar 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 19, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Dec 18, 2024 Assessment · Deficiencies cited
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Supervision & ratios Serious
During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring
HHSC 749.635(2) — AP CPA administrator responsibilities- Ensure that the operation complies with current heightened monitoring plans.
HHSC risk weight: Medium High. Corrected 2024-12-19. Correction verified 2024-12-19.
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Supervision & ratios Serious
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Dec 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 12, 2024 Assessment · No deficiencies cited
No violations cited on this visit.
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Nov 25, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 12, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 26, 2024 Report · Deficiencies cited
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Other
A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.
HHSC 749.2807(2) — Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs
HHSC risk weight: Medium. Corrected 2024-12-06. Correction verified 2024-12-05.
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Other
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Oct 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 18, 2024 Assessment · No deficiencies cited
No violations cited on this visit.
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Jul 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 3, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 14, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 14, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 14, 2024 Inspection · Deficiencies cited
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Other Serious
A home was verified prior to the home screening being approved by Child Placement Management Staff.
HHSC 749.2477(1) — Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-05-14.
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Other Serious
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May 9, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 3, 2024 Report · Deficiencies cited
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Illness & medication Serious
Foster parent did not provide the agency with additional refilled medications after child was discharged.
HHSC 749.1521(9) — Medication Storage-Provide prescription medication to the person to whom a child is discharged or transferred if the child is taking the medication
HHSC risk weight: Medium High. Corrected 2024-07-08. Correction verified 2024-07-08.
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Illness & medication Serious
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Apr 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 26, 2024 Assessment · Deficiencies cited
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Illness & medication Serious
There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.
HHSC 749.1521(1) — Medication Storage-Store medication in a locked container
HHSC risk weight: High. Corrected 2024-04-26. Correction verified 2024-05-09.
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Cleanliness & sanitation Serious
A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.
HHSC 749.2931(b) — Tobacco Product-Caregivers and other adults may only smoke tobacco products, e-cigarettes and vaporizers outside
HHSC risk weight: Medium High. Corrected 2024-04-26. Correction verified 2024-05-09.
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Safety & premises Serious
Two firearms in the foster home were not kept in locked storage.
HHSC 749.2961(a)(1) — If weapons/explosives/projectiles allowed, must enforce policy w/precautions to ensure no unsupervised access for children/ kept in locked storage
HHSC risk weight: High. Corrected 2024-04-26. Correction verified 2024-05-09.
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Safety & premises Serious
A foster parent admitted to transporting a six-year-old child in care without a booster seat.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2024-04-26. Correction verified 2024-05-09.
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Illness & medication Serious
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Apr 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 13, 2024 Report · Deficiencies cited
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Cleanliness & sanitation Serious
The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.
HHSC 749.3041(4) — Physical Environment-Foster home must ensure that outdoor areas are safe for children, kept clean, and in good repair
HHSC risk weight: Medium High. Corrected 2024-05-06. Correction verified 2024-05-09.
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Illness & medication Serious
The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.
HHSC 749.663(a)(5) — Child placement staff responsibilities-Monitor and provide support services to foster parents, initiate development/corrective/adverse action plans
HHSC risk weight: Medium High. Corrected 2024-05-22. Correction verified 2024-05-15.
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Cleanliness & sanitation Serious
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Apr 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 2, 2024 Inspection · Deficiencies cited
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Other
There were no interviews with a foster parent's four biological children in the home screening.
HHSC 749.2449(a)(6) — Interview For Foster Home Screening-Must include one interview by phone/in person or letter with child 12 yrs and older or adult children not in home
HHSC risk weight: Medium. Corrected 2024-04-16. Correction verified 2024-04-05.
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Other
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Mar 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 6, 2024 Inspection · Deficiencies cited
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Other Serious
A home was verified prior to the home screening being approved by Child Placement Management Staff.
HHSC 749.2477(1) — Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-03-06.
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Other
A new verification certificate was not provided to the home when the foster and total capacities were changed.
HHSC 749.2481(a)(2) — Verification Certificate-Agency must give the home a verification certificate after making any change that affects the verification certificate
HHSC risk weight: Low. Corrected at inspection. Corrected 2024-03-06.
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Other
Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.
HHSC 749.2807(2) — Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs
HHSC risk weight: Medium. Corrected 2024-03-20. Correction verified 2024-03-19.
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Other Serious
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Feb 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 3, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Dec 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 1, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 3, 2023 Report · Deficiencies cited
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Staff background & training Serious
A frequent visitor to the home did not have a background check completed.
HHSC 745.621(a)(7) — AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
HHSC risk weight: High. Corrected 2023-12-06. Correction verified 2023-12-06.
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Staff background & training Serious
The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.
HHSC 749.2447(7)(A) — Foster Home Screening-Agency documents background check results for any person frequent and present in the home
HHSC risk weight: High. Corrected 2023-12-06. Correction verified 2023-12-06.
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Other Serious
The request and reception of service call information from law enforcement was not documented in the home screening.
HHSC 749.2447(7)(B)(i) — Foster Home Screening- Obtain service call information from law enforcement for past two years
HHSC risk weight: High. Corrected 2023-12-06. Correction verified 2023-12-06.
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Staff background & training Serious
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Jan 2, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 30, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Dec 20, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Dec 4, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Nov 4, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 5, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 25, 2022 Report · No deficiencies cited
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Illness & medication Serious
One child's medication log did not include the medication name or dosage for a month.
HHSC 749.1541(c)(4) — Medication Record-Must include medication name, strength & dosage
HHSC risk weight: Medium High. Corrected 2022-10-07. Correction verified 2022-09-29.
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Illness & medication Serious
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Jul 19, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2022 Report · Deficiencies cited
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Illness & medication Serious
A child's medication log was missing the name and strength of the medication.
HHSC 749.1541(c)(4) — Medication Record-Must include medication name, strength & dosage
HHSC risk weight: Medium High. Corrected 2022-10-14. Correction verified 2022-09-30.
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Illness & medication Serious
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Jun 18, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 17, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2022 Inspection · Deficiencies cited
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Illness & medication
Medications logs were prefilled out for all dates with foster parent's signature already on the dates.
HHSC 749.1541(b) — Medication Record-Must update cumulative medication record within 24 hours of administering medication
HHSC risk weight: Medium. Corrected 2022-05-06. Correction verified 2022-05-06.
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Illness & medication
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Apr 28, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Mar 10, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Dec 13, 2021 Inspection · Deficiencies cited
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Illness & medication
Two out of two child files did not contain the immunization records.
HHSC 749.1107(a)(7) — Child Admission Records-Include the child's immunization record
HHSC risk weight: Medium. Corrected 2021-12-17. Correction verified 2021-12-17.
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Other Serious
Two out of two child files did not have the follow up for the doctors visits in the files.
HHSC 749.1401(d) — General medical requirements-Obtain follow-up medical treatment as recommended by the health-care professional
HHSC risk weight: Medium High. Corrected 2021-12-17. Correction verified 2021-12-17.
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Supervision & ratios
Two out of two child files did not have the tuberculosis test.
HHSC 749.1417(a) — TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements
HHSC risk weight: Medium. Corrected 2021-12-17. Correction verified 2021-12-17.
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Food & allergies Serious
One of the two child files did not have the known allergies listed on the exterior of the file.
HHSC 749.577(2) — Active child record-Includes known allergies and chronic conditions or "no known allergies" on exterior of record or in a clearly visible location
HHSC risk weight: Medium High. Corrected 2021-12-17. Correction verified 2021-12-17.
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Illness & medication
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.