Bertha Cisneros

14257 DESERT CLOUD DR, Horizon City, TX 79928 · El Paso County

5cited violations

0serious

6inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-06:00 PM
Phone: (915) 539-7334
Regulated since: Dec 6, 2010
HHSC IDs: Operation 778748 · number 1243466
Official record: HHSC Child Care Search

Violations by category

Food & allergies 2
Staff background & training 2
Other 1

Year by year

Year	Violations	Main categories
2025	2	Staff background & training (2)
2024	1	Other (1)
2022	2	Food & allergies (2)

Inspections, investigations & assessments

Sep 21, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 12, 2025 Inspection · Deficiencies cited
- Staff background & training
  Substitute caregiver was missing two topics of the annual required trainings.
  
  HHSC 747.1305(d) — Caregivers Required Annual Training-Required Topics without hour restriction
  
  HHSC risk weight: Medium. Corrected 2025-12-01. Correction verified 2025-11-24.
- Staff background & training
  Primary caregiver was missing three topics of the annual required trainings.
  
  HHSC 747.1309(d) — Primary Caregiver Annual Training - Required Special Topics without specific hours
  
  HHSC risk weight: Medium. Corrected 2025-12-01. Correction verified 2025-11-24.
HHSC inspection history
Sep 10, 2024 Inspection · Deficiencies cited
- Other
  Children's mats being used by children during naptime, were not labeled. This was corrected at inspection when the primary caregiver labeled them with numbers that were assigned to each child in care on a posted chart.
  
  HHSC 747.4303(b) — Cots, Beds, Mats Labeled With Child's Name
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-09-10.
HHSC inspection history
Sep 29, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 5, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 1, 2022 Inspection · Deficiencies cited
- Food & allergies
  Children were watching a educational tv program during snack.
  
  HHSC 747.2105(c)(4) — Screen Time Activities - Not Used During Eating or Rest Times
  
  HHSC risk weight: Medium. Corrected 2022-04-01. Correction verified 2022-04-05.
- Food & allergies
  Children were not served water during lunch.
  
  HHSC 747.3101(f) — Nutrition and Food Service - Drinking Water Available and Served
  
  HHSC risk weight: Medium High. Corrected 2022-04-01. Correction verified 2022-04-05.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Bertha Cisneros, 14257 DESERT CLOUD DR, Horizon City, TX 79928-6490 (operation ID 778748, operation number 1243466), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.