Heroland Daycare
5000 HOLLYWOOD RD, Amarillo, TX 79118 · Randall County
Program
- Type
- Licensed center
- Licensed capacity
- 35
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 08:00 AM-05:30 PM
- Director / administrator
- Kristen Krissel
- Phone
- (806) 677-1071
- Regulated since
- Nov 17, 2021
- HHSC IDs
- Operation 1375815 · number 1720173
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2024 | 1 | 0 | Staff background & training (1) |
| 2022 | 2 | 0 | Supervision & ratios (1), Staff background & training (1) |
| 2021 | 1 | 1 | Safety & premises (1) |
Inspections, investigations & assessments
-
Nov 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 30, 2024 Inspection · Deficiencies cited
-
Staff background & training
A staff file was reviewed for a staff that is providing care to children and the staff file had CPR training in file that had been received online.
HHSC 746.1315(b) — Each Caregiver and the Director Must Have Current Training in pediatric CPR
HHSC risk weight: Medium High. Corrected 2024-05-07. Correction verified 2024-05-14.
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Staff background & training
-
Jan 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 23, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 23, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Nov 15, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 18, 2022 Inspection · Deficiencies cited
-
Staff background & training
Four of the four reviewed staff training records had incomplete certificates. They did have the date or signature.
HHSC 746.1329(b)(1) — Documentation of Training Requirements - Original Training Certification Card or Letter in each Employee's personnel record
HHSC risk weight: Medium Low. Corrected 2022-06-03. Correction verified 2022-05-25.
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Supervision & ratios
A caregiver did not have documentation of CPR/First Aid on file at the operation to review.
HHSC 746.1329(c)(2) — Documentation PEDIATRIAC CPR-1st aid original certificate on file at center or copy available if licensing requests
HHSC risk weight: Low. Corrected 2022-05-27. Correction verified 2022-05-25.
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Staff background & training
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Feb 17, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 16, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 3, 2021 Inspection · Deficiencies cited
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Safety & premises Serious
The infants were asleep in their play yards with blankets covering the mesh siding. The blankets prevent the caregivers from being able to see the infants at a glance.
HHSC 746.2429 — Covering Infant's Head or Crib
HHSC risk weight: High. Corrected 2021-11-03. Correction verified 2021-11-16.
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Safety & premises Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.