New Hope Rtc, LLC.
104 PINE MEADOW DR, Hempstead, TX 77445 · Waller County
Program
- Type
- General residential operation
- Licensed capacity
- 9
- Ages
- 8-17
- Hours
- -
- Director / administrator
- Gloria Okumaba Ikechukwu
- Phone
- (979) 221-1881
- Regulated since
- Sep 14, 2026
- HHSC IDs
- Operation 1501347 · number 1813144
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 44 | 2 | Cleanliness & sanitation (4), Illness & medication (4), Supervision & ratios (12), Discipline & child guidance (2), Safety & premises (2), Staff background & training (6), Records & paperwork (10), Other (4) |
Inspections, investigations & assessments
-
Aug 23, 2026 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 23, 2026 Report · No deficiencies cited
No violations cited on this visit.
-
Jun 12, 2026 Inspection · Deficiencies cited
-
Illness & medication
One children's files did not have their immunization records.
HHSC 748.1205(a)(7) — Admission Documentation-Includes child's immunization record
HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Other
All three children's files were reviewed and did not have an admission assessment.
HHSC 748.1217(a) — Admission Assessment-Must provide initial evaluation of appropriate placement & ensure that necessary information for service planning is obtained
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-07-13.
-
Other
Two of the children's files reviewed and did not have a suicide screening conducted upon admission.
HHSC 748.125(d)(4)(A) — Suicide Screening- A screening tool must be administered at admission for each child 10 years of age or older.
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Supervision & ratios
The operation did not have the discharge summary in a child record.
HHSC 748.1437(7) — Discharge/Transfer Documentation-For emergency discharge/transfer, document reason for discharge/transfer explained to child, and child's reaction
HHSC risk weight: Medium Low. Corrected 2026-06-19. Correction verified 2026-07-02.
-
Illness & medication
The operation has multiple serious incident reports involving children that got medical treatment after getting into physical altercations with each other and it was not reported by licensing.
HHSC 748.303(a)(2)(A) — AP Serious Incdt-Report to Licensing no later than 24 hours after injury/illness that warrants treatment by a medical professional or hospitalization
HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-07-02.
-
Supervision & ratios
The operation has multiple serious incidents where the police were called, to the operation to respond to a child's incident and it was not reported to licensing. Additionally, there was a child detained by the police.
HHSC 748.303(a)(6)(A) — Serious Incident-Report to Licensing no later than 24 hours after becoming aware that child is indicted, charged, or arrested or when police respond.
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-07-02.
-
Supervision & ratios
The operation serious incident forms were missing the following standards 748.311(4), (7), (9), (11).
HHSC 748.311 — Serious Incident Documentation-Documented in written report
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Supervision & ratios
The operation did not have an unauthorized absence log.
HHSC 748.453(c) — Unauthorized Absence - Annual summary logs should be available to Licensing for review and reproduction, upon request.
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Illness & medication
-
Jun 12, 2026 Inspection · Deficiencies cited
-
Illness & medication
One children's files did not have their immunization records.
HHSC 748.1205(a)(7) — Admission Documentation-Includes child's immunization record
HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Other
All three children's files were reviewed and did not have an admission assessment.
HHSC 748.1217(a) — Admission Assessment-Must provide initial evaluation of appropriate placement & ensure that necessary information for service planning is obtained
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-07-13.
-
Other
Two of the children's files reviewed and did not have a suicide screening conducted upon admission.
HHSC 748.125(d)(4)(A) — Suicide Screening- A screening tool must be administered at admission for each child 10 years of age or older.
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Supervision & ratios
The operation did not have the discharge summary in a child record.
HHSC 748.1437(7) — Discharge/Transfer Documentation-For emergency discharge/transfer, document reason for discharge/transfer explained to child, and child's reaction
HHSC risk weight: Medium Low. Corrected 2026-06-19. Correction verified 2026-07-02.
-
Illness & medication
The operation has multiple serious incident reports involving children that got medical treatment after getting into physical altercations with each other and it was not reported by licensing.
HHSC 748.303(a)(2)(A) — AP Serious Incdt-Report to Licensing no later than 24 hours after injury/illness that warrants treatment by a medical professional or hospitalization
HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-07-02.
-
Supervision & ratios
The operation has multiple serious incidents where the police were called, to the operation to respond to a child's incident and it was not reported to licensing. Additionally, there was a child detained by the police.
HHSC 748.303(a)(6)(A) — Serious Incident-Report to Licensing no later than 24 hours after becoming aware that child is indicted, charged, or arrested or when police respond.
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-07-02.
-
Supervision & ratios
The operation serious incident forms were missing the following standards 748.311(4), (7), (9), (11).
HHSC 748.311 — Serious Incident Documentation-Documented in written report
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-19.
-
Supervision & ratios
The operation did not have an unauthorized absence log.
HHSC 748.453(c) — Unauthorized Absence - Annual summary logs should be available to Licensing for review and reproduction, upon request.
HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-19.
HHSC inspection history · no longer published by HHSC; kept here
-
Illness & medication
-
Mar 13, 2026 Inspection · Deficiencies cited
-
Safety & premises
Four fire extinguishers were all out of service and need to be completed annually.
HHSC 748.3117(a) — Fire Extinguisher-Company licensed by State Fire Marshal must inspect each fire extinguisher at least annually & conduct any service or testing
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Cleanliness & sanitation
The fence is broken and is in need of repair.
HHSC 748.3301(a)(2) — Physical Site- Buildings must be clean and in good repair.
HHSC risk weight: Medium. Corrected 2026-04-13. Correction verified 2026-03-23.
-
Cleanliness & sanitation
During the walk-through a blade was observed in bedroom four.
HHSC 748.3351(1) — Interior Space-Provide living space, appropriate furnishings, & bathroom facilities that are safe, clean and maintained in good repair
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-03-13.
-
Supervision & ratios
The freezer part of the refrigerator did not have a thermometer.
HHSC 748.3443(b)(2) — Food Preparation-Must have a thermometer in freezers & store frozen food at 0 degrees Fahrenheit or below
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-22.
-
Records & paperwork
One staff does not have documentation showing the date of employment.
HHSC 748.363(1) — Personnel records-Include date of employment
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Discipline & child guidance
One employee is missing a signed statement to immediately report abuse and neglect.
HHSC 748.363(10) — Personnel records - Include signed dated statement by the employee that he must immediately report suspected child abuse, neglect, or exploitation.
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Staff background & training Serious
Four employee records were missing proof of request for background checks.
HHSC 748.363(11) — Personnel records-Include proof of request for background checks.
HHSC risk weight: High. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Records & paperwork
Three staff members were missing a current job description.
HHSC 748.363(4) — Personnel records-Personnel records-Include current job description.
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-20.
-
Records & paperwork
Three staff members were missing a notarized affidavit.
HHSC 748.363(7) — Personnel records- Include notarized Licensing Affidavit for Applicants for Employment form as specified in Human Resources Code, 42.059
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Records & paperwork
Three staff members were missing a pre-employment affidavit.
HHSC 748.363(8) — Personnel records - Include a Pre-Employment Affidavit for Applicants for Employment as specified in Texas Human Resources Code ?42.0563
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Supervision & ratios
One employee was missing a signed acknowledgement for policies and procedures.
HHSC 748.363(9) — Personnel records - Include a statement signed and dated by the employee that he has read a copy of the operational policies.
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Staff background & training
Four staff members weas missing pre-employment screening assessments.
HHSC 748.505(b)(6) — Minimum qualifications for employees- Must have cleared pre-employment screening assessment.
HHSC risk weight: Medium High. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Staff background & training
The operation's identified PLSP does not hold the educational requirements. The identified PLSP only has an Associate's Degree.
HHSC 748.563(c) — Professional level service provider-must meet specific educational and professional qualifications
HHSC risk weight: Medium. Corrected 2026-03-27. Correction verified 2026-04-29.
-
Records & paperwork
Three employee records did not have the references name, relation, date completed, info obtained and name of interviewer.
HHSC 748.753(d)(1) — Pre-Employment-You must document in the employee record each references name, relation, date completed, info obtained and name of interviewer.
HHSC risk weight: Medium Low. Corrected 2026-03-20. Correction verified 2026-04-29.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
-
Mar 13, 2026 Inspection · Deficiencies cited
-
Safety & premises
Four fire extinguishers were all out of service and need to be completed annually.
HHSC 748.3117(a) — Fire Extinguisher-Company licensed by State Fire Marshal must inspect each fire extinguisher at least annually & conduct any service or testing
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Cleanliness & sanitation
The fence is broken and is in need of repair.
HHSC 748.3301(a)(2) — Physical Site- Buildings must be clean and in good repair.
HHSC risk weight: Medium. Corrected 2026-04-13. Correction verified 2026-03-23.
-
Cleanliness & sanitation
During the walk-through a blade was observed in bedroom four.
HHSC 748.3351(1) — Interior Space-Provide living space, appropriate furnishings, & bathroom facilities that are safe, clean and maintained in good repair
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-03-13.
-
Supervision & ratios
The freezer part of the refrigerator did not have a thermometer.
HHSC 748.3443(b)(2) — Food Preparation-Must have a thermometer in freezers & store frozen food at 0 degrees Fahrenheit or below
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-22.
-
Records & paperwork
One staff does not have documentation showing the date of employment.
HHSC 748.363(1) — Personnel records-Include date of employment
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Discipline & child guidance
One employee is missing a signed statement to immediately report abuse and neglect.
HHSC 748.363(10) — Personnel records - Include signed dated statement by the employee that he must immediately report suspected child abuse, neglect, or exploitation.
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Staff background & training Serious
Four employee records were missing proof of request for background checks.
HHSC 748.363(11) — Personnel records-Include proof of request for background checks.
HHSC risk weight: High. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Records & paperwork
Three staff members were missing a current job description.
HHSC 748.363(4) — Personnel records-Personnel records-Include current job description.
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-20.
-
Records & paperwork
Three staff members were missing a notarized affidavit.
HHSC 748.363(7) — Personnel records- Include notarized Licensing Affidavit for Applicants for Employment form as specified in Human Resources Code, 42.059
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Records & paperwork
Three staff members were missing a pre-employment affidavit.
HHSC 748.363(8) — Personnel records - Include a Pre-Employment Affidavit for Applicants for Employment as specified in Texas Human Resources Code ?42.0563
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Supervision & ratios
One employee was missing a signed acknowledgement for policies and procedures.
HHSC 748.363(9) — Personnel records - Include a statement signed and dated by the employee that he has read a copy of the operational policies.
HHSC risk weight: Medium. Corrected 2026-03-20. Correction verified 2026-03-19.
-
Staff background & training
Four staff members weas missing pre-employment screening assessments.
HHSC 748.505(b)(6) — Minimum qualifications for employees- Must have cleared pre-employment screening assessment.
HHSC risk weight: Medium High. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Staff background & training
The operation's identified PLSP does not hold the educational requirements. The identified PLSP only has an Associate's Degree.
HHSC 748.563(c) — Professional level service provider-must meet specific educational and professional qualifications
HHSC risk weight: Medium. Corrected 2026-03-27. Correction verified 2026-04-29.
-
Records & paperwork
Three employee records did not have the references name, relation, date completed, info obtained and name of interviewer.
HHSC 748.753(d)(1) — Pre-Employment-You must document in the employee record each references name, relation, date completed, info obtained and name of interviewer.
HHSC risk weight: Medium Low. Corrected 2026-03-20. Correction verified 2026-04-29.
-
Safety & premises
-
Aug 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.