Norma Franklin

6917 KNOB HILL RD, Forest Hill, TX 76140 · Tarrant County

22cited violations

3serious

14inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-06:00 PM
Phone: (817) 448-7951
Regulated since: Jun 21, 1994
HHSC IDs: Operation 133915 · number 505283
Official record: HHSC Child Care Search

Violations by category

Illness & medication 2
Safety & premises 5
Staff background & training 12
Records & paperwork 1
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	7	2	Illness & medication (1), Safety & premises (2), Staff background & training (2), Other (2)
2025	1	0	Safety & premises (1)
2024	5	1	Safety & premises (1), Staff background & training (4)
2023	3	0	Staff background & training (3)
2022	4	0	Illness & medication (1), Safety & premises (1), Staff background & training (2)
2021	2	0	Staff background & training (1), Records & paperwork (1)

Inspections, investigations & assessments

Sep 15, 2026 Inspection · Deficiencies cited
- Staff background & training
  Primary caregiver had obtained 21 out of the required 30 annual training hours at the time of inspection. This was recited on 9/15/26.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2026-09-21. Correction verified 2026-09-21.
HHSC inspection history
Aug 26, 2026 Inspection · Deficiencies cited
- Staff background & training
  Primary caregiver had obtained 21 out of the required 30 annual training hours at the time of inspection.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2026-08-31. Correction verified 2026-09-15.
- Other
  Menu's were not available for review at the time of inspection.
  
  HHSC 747.3113(1) — Maintain Menus
  
  HHSC risk weight: Medium. Corrected 2026-08-31. Correction verified 2026-09-15.
- Safety & premises Serious
  2 out of 5 children's file were missing emergency medical authorization at the time of inspection.
  
  HHSC 747.605(11) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2026-08-31. Correction verified 2026-09-15.
- Safety & premises
  1 out of5 children's file was missing emergency contact information at the time of inspection.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2026-08-31. Correction verified 2026-09-15.
- Other
  5 out of 5 children's file were missing health statements at the time of inspection.
  
  HHSC 747.611(b) — Health Statement on File
  
  HHSC risk weight: Medium. Corrected 2026-09-04. Correction verified 2026-09-15.
- Illness & medication Serious
  1 out of 5 children's file was missing immunization records at the time of inspection.
  
  HHSC 747.613(a) — Required Immunizations
  
  HHSC risk weight: High. Corrected 2026-09-04. Correction verified 2026-09-15.
HHSC inspection history
Sep 25, 2025 Inspection · Deficiencies cited
- Safety & premises
  During naptime, 2 children slept on blankets, as they did not have the required sleeping equipment (mat/cot).
  
  HHSC 747.4303(a) — Individual Cot, Bed, or Mat for Each Walking Child Through 4 Years of Age
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-09-29.
HHSC inspection history
Oct 7, 2024 Inspection · Deficiencies cited
- Staff background & training
  As of the date of inspection, the provider stated she had not obtained the 30 hours of required training for the training year June 2023-24.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2024-11-01. Correction verified 2024-11-01.
- Staff background & training
  At the time of inspectioin, the primary caregiver and one substitute lack documentation of current first aid/CPR training.
  
  HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
  
  HHSC risk weight: Medium High. Corrected 2024-10-14. Correction verified 2024-10-25.
- Staff background & training
  At the time of inspection, the primary caregiver and one substitute lacked documentation of Transportation training.
  
  HHSC 747.1314 — Transportation Safety Training-Primary Caregiver and Employee Transporting
  
  HHSC risk weight: Medium High. Corrected 2024-10-08. Correction verified 2024-10-25.
- Safety & premises Serious
  The provider has not been using a transportation list/log for the children being transported to/from school.
  
  HHSC 747.5417(a)(1) — Required Equipment in Vehicles - List of Children
  
  HHSC risk weight: High. Corrected 2024-10-08. Correction verified 2024-10-23.
- Staff background & training
  At the time of inspection, orientation documentation was not available for 2 household members.
  
  HHSC 747.905(2) — Personnel Records for Household Members - Orientation
  
  HHSC risk weight: Medium Low. Corrected 2024-10-14. Correction verified 2024-10-31.
HHSC inspection history
Jan 18, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Dec 19, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 17, 2023 Inspection · Deficiencies cited
- Staff background & training
  The permit holder did not have 30 hours of annual training available for review during the inspection.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2023-12-04. Correction verified 2023-11-28.
HHSC inspection history
Nov 6, 2023 Inspection · Deficiencies cited
- Staff background & training
  The permit holder did not have 30 hours of annual training available for review during the inspection.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2023-11-13. Correction verified 2023-11-17.
HHSC inspection history
Oct 13, 2023 Inspection · Deficiencies cited
- Staff background & training
  The permit holder did not have 30 hours of annual training available for review during the inspection.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2023-12-22. Correction verified 2024-01-18.
HHSC inspection history
Nov 15, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 21, 2022 Inspection · Deficiencies cited
- Staff background & training
  The provider did not have thirty hours of annual training available for review.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2022-10-31. Correction verified 2022-11-15.
HHSC inspection history
Sep 1, 2022 Inspection · Deficiencies cited
- Staff background & training
  The provider did not have thirty hours of annual training available for review.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2022-09-08. Correction verified 2022-09-21.
- Illness & medication
  One child in care did not have current immunization records.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2022-09-05. Correction verified 2022-09-21.
- Safety & premises
  The provider did not have emergency drills available for review.
  
  HHSC 747.801(7) — Records Maintained and Made Available - Safety Drills Documentation
  
  HHSC risk weight: Medium. Corrected 2022-09-05. Correction verified 2022-09-21.
HHSC inspection history
Jun 20, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 26, 2021 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver was missing 30 hours of annual training.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2021-11-09. Correction verified 2021-11-22.
- Records & paperwork
  The child files for two children enrolled were not available for review.
  
  HHSC 747.801(1) — Records Maintained and Made Available - Children's Records
  
  HHSC risk weight: Medium. Corrected 2021-11-09. Correction verified 2021-11-22.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Norma Franklin, 6917 KNOB HILL RD, Forest Hill, TX 76140-1803 (operation ID 133915, operation number 505283), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.