Luv N Care Child Development Center
13211 HUEBNER RD, San Antonio, TX 78230 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 314
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Elvaelisa Ortega
- Phone
- (210) 696-5677
- Regulated since
- Jul 15, 2002
- HHSC IDs
- Operation 210070 · number 819366
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 8 | 2 | Cleanliness & sanitation (2), Supervision & ratios (2), Safety & premises (2), Other (2) |
| 2024 | 2 | 0 | Safety & premises (2) |
| 2023 | 14 | 12 | Cleanliness & sanitation (2), Supervision & ratios (4), Discipline & child guidance (2), Other (6) |
| 2022 | 14 | 6 | Cleanliness & sanitation (4), Discipline & child guidance (2), Staff background & training (2), Other (6) |
Inspections, investigations & assessments
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May 6, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 6, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 5, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 5, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 2, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 2, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Feb 13, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 13, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2026 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 26, 2025 Inspection · Deficiencies cited
-
Supervision & ratios
The operations fence surrounding the pool has one picket that has become detached at the bottom joint and needs repair. Note: This was repaired during the inspection
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-08-26.
HHSC inspection history · no longer published by HHSC; kept here
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Supervision & ratios
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Aug 26, 2025 Inspection · Deficiencies cited
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Supervision & ratios
The operations fence surrounding the pool has one picket that has become detached at the bottom joint and needs repair. Note: This was repaired during the inspection
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-08-26.
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Supervision & ratios
-
May 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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May 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 19, 2025 Inspection · Deficiencies cited
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Other Serious
Two caregivers in the school age room did not know how many children were in the classroom when asked during an inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2025-05-19. Correction verified 2025-05-29.
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Safety & premises
The changing table in room 12 is damaged with multiple holes in the plastic covering. Note: This was corrected when a new undamaged changing pas was replaced in the classroom.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-19.
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Cleanliness & sanitation
One trash can in room 1 was seen with garbage accessible to children. Note: This was corrected during the inspection when the trash can was replaced with a can that has a lid.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-19.
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Other Serious
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May 19, 2025 Inspection · Deficiencies cited
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Other Serious
Two caregivers in the school age room did not know how many children were in the classroom when asked during an inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2025-05-19. Correction verified 2025-05-29.
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Safety & premises
The changing table in room 12 is damaged with multiple holes in the plastic covering. Note: This was corrected when a new undamaged changing pas was replaced in the classroom.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-19.
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Cleanliness & sanitation
One trash can in room 1 was seen with garbage accessible to children. Note: This was corrected during the inspection when the trash can was replaced with a can that has a lid.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-19.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
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May 9, 2025 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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May 9, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jan 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 8, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 8, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Jun 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 20, 2024 Inspection · Deficiencies cited
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Safety & premises
Five of five infants seated in a multi-seat toddler table did not have their safety straps fastened.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected 2024-05-20. Correction verified 2024-06-03.
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Safety & premises
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May 20, 2024 Inspection · Deficiencies cited
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Safety & premises
Five of five infants seated in a multi-seat toddler table did not have their safety straps fastened.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected 2024-05-20. Correction verified 2024-06-03.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
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Apr 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 16, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Apr 16, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Feb 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 1, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 1, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Nov 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Nov 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 5, 2023 Report · Deficiencies cited
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Cleanliness & sanitation Serious
A caregiver did not use good judgement when she failed to read the manufacturer's instructions on the Magic Eraser before using it to remove marker from a child's face. The cleaner contains a chemical agent that resulted in chemical burns to the childs skin.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-11-21. Correction verified 2023-12-01.
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Discipline & child guidance Serious
During a DFPS investigation, it was determined that physical abuse occurred when a caregiver did not read the instructions for a chemical agent (Magic Eraser) and proceeded to remove marker from the child's face which resulted in chemical burns.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2023-11-21. Correction verified 2023-12-01.
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Cleanliness & sanitation Serious
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Oct 5, 2023 Report · Deficiencies cited
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Cleanliness & sanitation Serious
A caregiver did not use good judgement when she failed to read the manufacturer's instructions on the Magic Eraser before using it to remove marker from a child's face. The cleaner contains a chemical agent that resulted in chemical burns to the childs skin.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-11-21. Correction verified 2023-12-01.
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Discipline & child guidance Serious
During a DFPS investigation, it was determined that physical abuse occurred when a caregiver did not read the instructions for a chemical agent (Magic Eraser) and proceeded to remove marker from the child's face which resulted in chemical burns.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2023-11-21. Correction verified 2023-12-01.
HHSC inspection history · no longer published by HHSC; kept here
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Cleanliness & sanitation Serious
-
Sep 24, 2023 Report · Deficiencies cited
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Other Serious
During an investigation it was determined that the director did not meet responsiblilities when a parent informed her of concerns they had involving an incident with their child and an employee.
HHSC 746.1003(4) — Director Responsibilities - Employees Supervised
HHSC risk weight: High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Other Serious
During an investigation, it was determined that an employee did not use good judgement when taking a child in care up to the second level. A caregiver did not use good judgement in allowing the child to be taken out of class at the time.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Supervision & ratios Serious
During a DFPS investigation, it was determined that the operation failed to report concerns expressed by a parent that require investigation to Child Care Regulation as required.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Other
During an investigation it was discovered that an office employee took a child up to the second level while in care. There is no written approval that care of children is allowed on the second level.
HHSC 746.4217(1) — Caring for Children Above or Below Ground Level-Written Approval
HHSC risk weight: Medium High. Corrected 2023-11-22. Correction verified 2023-12-01.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
-
Sep 24, 2023 Report · Deficiencies cited
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Other Serious
During an investigation it was determined that the director did not meet responsiblilities when a parent informed her of concerns they had involving an incident with their child and an employee.
HHSC 746.1003(4) — Director Responsibilities - Employees Supervised
HHSC risk weight: High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Other Serious
During an investigation, it was determined that an employee did not use good judgement when taking a child in care up to the second level. A caregiver did not use good judgement in allowing the child to be taken out of class at the time.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Supervision & ratios Serious
During a DFPS investigation, it was determined that the operation failed to report concerns expressed by a parent that require investigation to Child Care Regulation as required.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Other
During an investigation it was discovered that an office employee took a child up to the second level while in care. There is no written approval that care of children is allowed on the second level.
HHSC 746.4217(1) — Caring for Children Above or Below Ground Level-Written Approval
HHSC risk weight: Medium High. Corrected 2023-11-22. Correction verified 2023-12-01.
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Other Serious
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Sep 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 12, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
During a DFPS investigation, it was determined that the operation failed to report concerns expressed by a parent that require investigation to Child Care Regulation as required.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2023-11-01. Correction verified 2023-11-09.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Sep 12, 2023 Report · Deficiencies cited
-
Supervision & ratios Serious
During a DFPS investigation, it was determined that the operation failed to report concerns expressed by a parent that require investigation to Child Care Regulation as required.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2023-11-01. Correction verified 2023-11-09.
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Supervision & ratios Serious
-
May 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 26, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 26, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 18, 2022 Inspection · Deficiencies cited
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Other
There was an infant feeding schedule that had not been updated since 8/18/2022. Note: This was corrected at inspection when the mother of the child completed and updated the form.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-10-19.
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Cleanliness & sanitation
There were two trash cans that were observed to have no lids on them, that had soiled/dirty diapers thrown in them. Note: This was corrected at inspection where there were lids that were placed on both trash cans.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-10-19.
-
Cleanliness & sanitation
After a child was diaper changed the child was observed to be placed back in their chair without getting their hands washed. Note: After the caregiver was reminded to wash the child's hands, the caregiver quickly went to the child and took them to go get their hand's washed.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2022-10-19. Correction verified 2022-10-26.
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Other
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Oct 18, 2022 Inspection · Deficiencies cited
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Other
There was an infant feeding schedule that had not been updated since 8/18/2022. Note: This was corrected at inspection when the mother of the child completed and updated the form.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-10-19.
-
Cleanliness & sanitation
There were two trash cans that were observed to have no lids on them, that had soiled/dirty diapers thrown in them. Note: This was corrected at inspection where there were lids that were placed on both trash cans.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-10-19.
-
Cleanliness & sanitation
After a child was diaper changed the child was observed to be placed back in their chair without getting their hands washed. Note: After the caregiver was reminded to wash the child's hands, the caregiver quickly went to the child and took them to go get their hand's washed.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2022-10-19. Correction verified 2022-10-26.
HHSC inspection history · no longer published by HHSC; kept here
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Other
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Aug 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 31, 2022 Report · Deficiencies cited
-
Discipline & child guidance Serious
During the course of an investigation conducted by DFPS, It was determined that a caregiver physically abused a child in care by forcing their head down to look at a cupcake that the child had dropped on the floor.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2022-07-12. Correction verified 2022-08-03.
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Other
It was determined that a caregiver forcibly corrected the way a child was sitting in their chair.
HHSC 746.1203(7) — Responsibilities of Caregivers - Interact positively with children
HHSC risk weight: Medium High. Corrected 2022-07-01. Correction verified 2022-08-03.
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Staff background & training Serious
It was determined that a caregiver forcibly shoved a child's neck down to show the child the food that fell on the floor. Additionally, it was also determined that the same caregiver had force fed a child.
HHSC 746.2805(2) — Prohibited Punishments - Associated with Food, Naps, or Toilet Training
HHSC risk weight: High. Corrected 2022-07-01. Correction verified 2022-08-03.
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Other Serious
It was determined that the caregiver in the classroom was yelling at the children.
HHSC 746.2805(6) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2022-07-01. Correction verified 2022-08-03.
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Discipline & child guidance Serious
-
May 31, 2022 Report · Deficiencies cited
-
Discipline & child guidance Serious
During the course of an investigation conducted by DFPS, It was determined that a caregiver physically abused a child in care by forcing their head down to look at a cupcake that the child had dropped on the floor.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2022-07-12. Correction verified 2022-08-03.
-
Other
It was determined that a caregiver forcibly corrected the way a child was sitting in their chair.
HHSC 746.1203(7) — Responsibilities of Caregivers - Interact positively with children
HHSC risk weight: Medium High. Corrected 2022-07-01. Correction verified 2022-08-03.
-
Staff background & training Serious
It was determined that a caregiver forcibly shoved a child's neck down to show the child the food that fell on the floor. Additionally, it was also determined that the same caregiver had force fed a child.
HHSC 746.2805(2) — Prohibited Punishments - Associated with Food, Naps, or Toilet Training
HHSC risk weight: High. Corrected 2022-07-01. Correction verified 2022-08-03.
-
Other Serious
It was determined that the caregiver in the classroom was yelling at the children.
HHSC 746.2805(6) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2022-07-01. Correction verified 2022-08-03.
HHSC inspection history · no longer published by HHSC; kept here
-
Discipline & child guidance Serious
-
Nov 3, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 3, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 28, 2021 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 28, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.