Good Hearts Youth & Family Services
2100 WEST LOOP S STE 500, Houston, TX 77027 · Harris County
Program
- Type
- Child-placing agency
- Ages
- -
- Hours
- 08:00 AM-04:00 AM
- Director / administrator
- Saushay Lynette Wade
- Phone
- (281) 298-4028
- Regulated since
- May 21, 2010
- HHSC IDs
- Operation 476091 · number 994466- 5931
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 0 | Supervision & ratios (1), Staff background & training (1) |
| 2025 | 12 | 10 | Illness & medication (1), Supervision & ratios (3), Discipline & child guidance (1), Safety & premises (1), Staff background & training (2), Records & paperwork (2), Other (2) |
| 2024 | 6 | 6 | Cleanliness & sanitation (1), Illness & medication (1), Supervision & ratios (2), Discipline & child guidance (1), Other (1) |
| 2023 | 7 | 5 | Cleanliness & sanitation (1), Illness & medication (1), Supervision & ratios (2), Discipline & child guidance (1), Safety & premises (1), Other (1) |
| 2022 | 2 | 1 | Illness & medication (1), Supervision & ratios (1) |
Enforcement actions
- Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
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Jul 9, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 24, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Apr 15, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 9, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Apr 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 1, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 21, 2026 Report · Deficiencies cited
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Staff background & training
It was found several foster parents trainings were renewed late.
HHSC 749.121(2) — Rights & responsibilities of CPA and foster parents - Training requirements for foster parents
HHSC risk weight: Medium Low. Corrected 2026-05-22. Correction verified 2026-05-22.
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Supervision & ratios
The operation failed to maintain accurate and complete records.
HHSC 749.151(3) — Operational responsibilities - Maintain current, true, accurate, and complete records
HHSC risk weight: Medium. Corrected 2026-05-22. Correction verified 2026-05-22.
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Staff background & training
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Mar 1, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jan 17, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jan 13, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 9, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 6, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 25, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Dec 23, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Dec 5, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 24, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Nov 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 18, 2025 Report · Deficiencies cited
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Supervision & ratios Serious
A caregiver fell asleep in a running vehicle for almost two hours with a special needs child in care in the vehicle as well. The caregiver was then later arrested for Driving While Intoxicated (DWI).
HHSC 749.2593(a)(3) — Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
HHSC risk weight: High. Corrected 2026-03-26. Correction verified 2026-03-26.
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Records & paperwork Serious
A caregiver drove under the influence with a child in care. The caregiver admitted to consuming alcohol prior to driving the child. Blood test showed caregiver had blood alcohol level of .053. Blood was drawn several hours after the caregiver reported they consumed alcohol.
HHSC 749.607(1) — Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: High. Corrected 2026-03-26. Correction verified 2026-03-26.
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Supervision & ratios Serious
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Nov 18, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Nov 17, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 5, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 28, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 14, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Oct 8, 2025 Report
No violations cited on this visit.
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Sep 20, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Sep 19, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Aug 22, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jun 26, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 17, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jun 16, 2025 Inspection · Deficiencies cited
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Safety & premises Serious
A foster parent's adult son administered a personal restraint on a child in care but is not trained or qualified to do so.
HHSC 749.2053 — Emergency Behavior Intervention-Only a qualified caregiver may administer emergency behavior intervention, except short personal restraint
HHSC risk weight: Medium High. Corrected 2025-07-25. Correction verified 2025-07-15.
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Supervision & ratios Serious
A foster parent did not intervene when a child in care engaged in self-harm.
HHSC 749.2593(a)(4) — Supervision-The caregiver is responsible for being able to intervene when necessary to ensure each child's safety
HHSC risk weight: High. Corrected 2025-07-25. Correction verified 2025-07-15.
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Safety & premises Serious
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Jun 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 10, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 31, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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May 30, 2025 Report · No deficiencies cited
No violations cited on this visit.
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May 28, 2025 Report · No deficiencies cited
No violations cited on this visit.
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May 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 28, 2025 Report · Deficiencies cited
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Staff background & training Serious
An adult was frequently present in the caregiver's home with children present and did not have an active background check. The caregiver knew the adult was not supposed to be present in the home.
HHSC 745.621(a)(7) — AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
HHSC risk weight: High. Corrected 2025-07-03. Correction verified 2025-07-15.
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Other Serious
A caregiver interfered with an investigation when they provided the investigator with false information about an incident. The caregiver also staged the scene of an incident to mislead DFPS and law enforcement.
HHSC 745.8411(a) — Responsibilities - Not interfere with an inspection or investigation
HHSC risk weight: High. Corrected 2025-07-07. Correction verified 2025-07-15.
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Discipline & child guidance Serious
A caregiver failed to adhere to the child's rights to be free of abuse, neglect, and exploitation as defined in Texas Family Code 261.401.
HHSC 749.1003(b)(1)(B) — Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
HHSC risk weight: High. Corrected 2025-07-07. Correction verified 2025-07-15.
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Illness & medication Serious
A child in care sustained 2nd degree burns and was not taken to the emergency room until almost 12 hours later.
HHSC 749.1401(a)(2) — General medical requirements-A child in care must receive medical care as needed for injury, illness, and pain
HHSC risk weight: High. Corrected 2025-07-07. Correction verified 2025-07-15.
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Staff background & training
A caregiver misinformed a home study assessor by reporting they had never been arrested or used illegal drugs. Background check shows they were arrested prior to the home assessment being conducted. The caregiver also admitted to using marijuana. Additionally, a serious incident report documented has inaccurate information to include the time that an incident occurred. There was also inaccurate information about who was supervising the child at the time of the incident.
HHSC 749.151(3) — Operational responsibilities - Maintain current, true, accurate, and complete records
HHSC risk weight: Medium. Corrected 2025-07-07. Correction verified 2025-07-15.
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Supervision & ratios Serious
Caregiver did not follow child's service plan that said a child could not be left unattended for any amount of time when bathing. It was determined the caregiver left a child in care alone for 5-6 minutes.
HHSC 749.2593(c)(6) — Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
HHSC risk weight: Medium High. Corrected 2025-07-07. Correction verified 2025-07-15.
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Other Serious
Foster parent admitted to using illicit substances. Additionally, children in care were left in the home alone with a caregiver whose health appears to prohibit them from being able to adequately care for the young children in the home, such as lifting a child in and out of a bathtub.
HHSC 749.607(1) — Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: High. Corrected 2025-07-07. Correction verified 2025-07-15.
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Staff background & training Serious
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Apr 26, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Apr 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 24, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Mar 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 17, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 12, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 16, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Feb 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 7, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jan 17, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 13, 2025 Inspection · Deficiencies cited
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Records & paperwork
A serious incident report was missing foster home address, and information regarding the child's age, gender and date of placement.
HHSC 749.511 — Serious Incident Documentation-Documented in written report
HHSC risk weight: Medium. Corrected 2025-01-21. Correction verified 2025-01-22.
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Records & paperwork
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Jan 13, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Dec 28, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Dec 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 10, 2024 Report · Deficiencies cited
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Supervision & ratios Serious
It was observed that a child in care was left unattended in his upstairs room with his face pressing against the window screen.
HHSC 749.2593(a)(3) — Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
HHSC risk weight: High. Corrected 2025-01-13. Correction verified 2025-04-21.
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Supervision & ratios Serious
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Nov 22, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 14, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 8, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Oct 10, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 11, 2024 Report · Deficiencies cited
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Cleanliness & sanitation Serious
The home is excessively cluttered. The CPA also instructed foster mom to have the home cleared of excess equipment. (Foster mom was doing so the day I visited) The backyard in under construction from the storm. All seating areas are covered in tarps and will remain covered until work is finished.
HHSC 749.3041(1) — Physical Environment-Foster home must ensure that home is safe for children, kept clean, and in good repair
HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2025-05-28.
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Cleanliness & sanitation Serious
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Aug 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 29, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Aug 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 3, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 26, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 19, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 19, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 11, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 10, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2024 Report · Deficiencies cited (self-report)
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Illness & medication Serious
Child was admitted at the Hospital due to concerns for low oxygen on 6-23-24 at 8:30pm according to serious incident report. However, the incident was not reported to the hotline until June 25th at 2:05pm.
HHSC 749.503(a)(2)(A) — AP Serious Incident-Report to Licensing critical injury or illness that warrants treatment by a medical professional/hospitalization
HHSC risk weight: Medium High. Corrected 2024-07-02. Correction verified 2024-07-02.
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Illness & medication Serious
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Apr 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 25, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 24, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 15, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 26, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 15, 2024 Report · Deficiencies cited
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Other Serious
Four of the five residents interviewed stated that there are an additional three people living in the home.
HHSC 749.2653(a)(1) — Adults In the Home-Before a foster home may add a new member to the household they must notify agency of the potential new member of household
HHSC risk weight: Medium High. Corrected 2024-04-18. Correction verified 2024-04-16.
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Other Serious
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Feb 15, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 14, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jan 27, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
Foster children disclosed that they were being inappropriately disciplined in the foster home.
HHSC 749.1953(a) — Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
HHSC risk weight: High. Corrected 2024-02-21. Correction verified 2024-02-21.
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Supervision & ratios Serious
Foster children disclosed that they were left with an unqualified caregiver.
HHSC 749.2593(a)(3) — Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
HHSC risk weight: High. Corrected 2024-02-21. Correction verified 2024-02-21.
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Discipline & child guidance Serious
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Jan 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 20, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Dec 8, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 19, 2023 Report · Deficiencies cited
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Other
A child was not being taken to school daily.
HHSC 749.1003(b)(3)(B) — Children's rights-Adhere to the child's right to receive educational services appropriate to the child's age and developmental level
HHSC risk weight: Medium Low. Corrected 2023-12-22. Correction verified 2023-12-22.
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Cleanliness & sanitation Serious
A child was observed with a diaper rash.
HHSC 749.1803(b) — Infant requirements-A caregiver must provide prompt attention to an infant's physical needs, such as feeding and diapering
HHSC risk weight: Medium High. Corrected 2023-12-22. Correction verified 2023-12-22.
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Safety & premises Serious
A caregiver's home was noted to smell strongly of cigarette smoke. A caregiver admitted to smoking in the home.
HHSC 749.2931(b) — Tobacco Product-Caregivers and other adults may only smoke tobacco products, e-cigarettes and vaporizers outside
HHSC risk weight: Medium High. Corrected 2023-12-22. Correction verified 2023-12-22.
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Other
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Nov 8, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Nov 7, 2023 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was found deficient as part of a DFPS Investigation
HHSC 749.1003(b)(1)(B) — Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
HHSC risk weight: High. Corrected 2024-03-22. Correction verified 2024-03-22.
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Illness & medication Serious
A child in care was given the wrong medication that belonged to another child resulting in admittance to the hospital. This standard was found deficient as part of a DFPS Investigation
HHSC 749.1463(b)(10) — Administration of Medication-Must not borrow or administer prescription medication to a child that is prescribed to another person
HHSC risk weight: High. Corrected 2024-03-22. Correction verified 2024-03-22.
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Discipline & child guidance Serious
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Nov 6, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Oct 25, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 13, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Sep 26, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Aug 30, 2023 Report · Deficiencies cited
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Supervision & ratios
1 of the 3 child files did not have permission for cameras to be installed in the child's bedroom.
HHSC 749.2595(b)(1) — Supervision-Video cameras may not be used with children other than infants and toddlers unless parent or person legally authorized gives consent
HHSC risk weight: Medium. Corrected 2023-10-11. Correction verified 2023-10-11.
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Supervision & ratios
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Aug 24, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Jul 28, 2023 Report · No deficiencies cited
No violations cited on this visit.
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May 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 26, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Apr 21, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Apr 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 9, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the course of an investigation it was determined, foster parents failed to confirm transportation for planned activity.
HHSC 749.2593(d)(3) — Supervision caregiver responsibility-Child participating in unsupervised activity-caregiver provide/arrange/confirm transportation to/from activity
HHSC risk weight: Medium High. Corrected 2023-05-19. Correction verified 2023-06-02.
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Supervision & ratios Serious
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Apr 2, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Mar 23, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Feb 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 25, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 19, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 12, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 7, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Dec 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 1, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Sep 14, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 11, 2022 Report · Deficiencies cited
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Supervision & ratios
Child plans of service had the wrong information regarding dates of psychological assessments and medical evaluations taking place.
HHSC 749.151(3) — Operational responsibilities - Maintain current, true, accurate, and complete records
HHSC risk weight: Medium. Corrected 2022-10-14. Correction verified 2022-10-14.
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Supervision & ratios
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Sep 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 1, 2022 Report · Deficiencies cited
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Illness & medication Serious
Both the Child Placing Agency and the Foster Parent failed to report the serious incident to Licensing.
HHSC 749.503(a)(2)(A) — AP Serious Incident-Report to Licensing critical injury or illness that warrants treatment by a medical professional/hospitalization
HHSC risk weight: Medium High. Corrected 2022-10-03. Correction verified 2022-10-02.
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Illness & medication Serious
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Jun 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 6, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 12, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Apr 23, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Mar 17, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 2, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Mar 2, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jan 29, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jan 25, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 24, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jan 13, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Nov 10, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 29, 2021 Report · No deficiencies cited
No violations cited on this visit.
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Sep 21, 2021 Report · No deficiencies cited
No violations cited on this visit.
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Aug 15, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.