Ivy Kids At Cypress Creek Lakes
20627 CYPRESS PLAZA PKWY, Cypress, TX 77433 · Harris County
Program
- Type
- Licensed center
- Licensed capacity
- 314
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-06:30 PM
- Director / administrator
- Kassondra Masingale
- Phone
- (832) 732-1156
- Regulated since
- Jun 13, 2018
- HHSC IDs
- Operation 1297569 · number 1667835
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 5 | 3 | Safety & premises (2), Records & paperwork (1), Other (2) |
| 2024 | 1 | 1 | Supervision & ratios (1) |
| 2023 | 1 | 1 | Supervision & ratios (1) |
| 2022 | 5 | 5 | Supervision & ratios (4), Discipline & child guidance (1) |
| 2021 | 4 | 4 | Supervision & ratios (2), Other (2) |
Enforcement actions
- Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
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Jul 15, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 7, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Aug 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2025 Inspection · Deficiencies cited
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Other Serious
A caregiver did not know the correct number of children they were responsible for during the inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2025-08-06. Correction verified 2025-08-19.
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Safety & premises Serious
Observed a baby walker in the infant classroom during the inspection. Note: The baby walker was removed from the classroom during the inspection.
HHSC 746.2415(a)(1) — Prohibited Equipment for Infants - Baby Walkers
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-08-06.
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Other Serious
Observed an infant sleeping in a baby bouncer during the inspection. Note - The caregiver removed the infant during the inspection.
HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2025-08-06. Correction verified 2025-08-19.
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Safety & premises
2 childrens files evaluated were missing the name, address and phone # for the emergency medical facility or physician.
HHSC 746.605(10) — Required Admission Information - Physician Information
HHSC risk weight: Medium. Corrected 2025-08-20. Correction verified 2025-08-19.
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Records & paperwork
The personnel files evaluated were missing the following information: - Pre-Employment Affidavit Form 2912 - Documentation of a High School Diploma/Equivalent
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2025-08-20. Correction verified 2025-08-19.
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Other Serious
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Aug 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 14, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 17, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 26, 2024 Report · Deficiencies cited
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Supervision & ratios Serious
Based on the information gathered during the investigation, the operation will be cited due to a caregiver not using positive methods of discipline and guidance towards a child in care.
HHSC 746.2803(4)(C) — Positive Methods of Discipline and Guidance - Redirecting Behavior
HHSC risk weight: Medium High. Corrected 2024-03-25. Correction verified 2024-04-03.
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Supervision & ratios Serious
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Aug 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 2, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 30, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
Based on the information obtained during the investigation, the operation was deficient.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-02-14. Correction verified 2023-03-02.
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Supervision & ratios Serious
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Jan 2, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 21, 2022 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Based on the information obtained during the investigation, the operation was deficient.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2023-02-14. Correction verified 2023-03-02.
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Supervision & ratios Serious
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Oct 4, 2022 Report · Deficiencies cited
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Discipline & child guidance Serious
Based on the information obtained during this investigation, a caregiver used prohibited punishment by picking a child up by the wrist.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2022-12-16. Correction verified 2023-01-02.
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Discipline & child guidance Serious
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Sep 1, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 25, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 2, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 29, 2022 Report · Deficiencies cited
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Supervision & ratios Serious
Based on the information obtained during this investigation, the operation did not properly supervise a child in care.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-08-25. Correction verified 2022-09-01.
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Supervision & ratios Serious
Based on the child supervision record (Attendance Log) there were sixteen children ages 2 years old being supervised by one caregiver in Classroom Two's B on 07/29/2022 from 8:43AM-9:10AM until another caregiver came in at 9:12AM. The maximum number of children in this age group that one caregiver may supervise is eleven.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2022-08-12. Correction verified 2022-09-01.
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Supervision & ratios Serious
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Jul 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 25, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 9, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jan 14, 2022 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
The operational staff did not maintain supervision when a child was injured in the infant playground.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-02-07. Correction verified 2022-02-16.
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Supervision & ratios Serious
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Dec 2, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 18, 2021 Inspection · Deficiencies cited
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Other Serious
Two classroom caregivers were unaware of how many children they had in their care during the inspection.
HHSC 746.1203(2) — Responsibilities of Caregivers - Know Group Responsible For
HHSC risk weight: High. Corrected 2021-11-18. Correction verified 2021-12-02.
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Supervision & ratios Serious
The caregiver on the playground had 19 children in her care during the inspection. The ratio is 18 to 1 the class was out of ratio.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2021-11-18. Correction verified 2021-12-02.
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Other Serious
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Nov 3, 2021 Inspection · Deficiencies cited
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Supervision & ratios Serious
A classroom was observed to be out of ratio.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2021-11-03. Correction verified 2021-11-18.
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Supervision & ratios Serious
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Sep 23, 2021 Report · Deficiencies cited
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Other Serious
A staff member did not demonstrate good judgment when physically redirecting and relocating a child to a classroom. The child resisted the redirection, yet the caregiver continued to physically redirect the child. Another caregiver intervened to better assist the child's transition to the desired classroom area.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2021-10-22. Correction verified 2021-11-03.
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Other Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.