Primrose School Of West Plano
6480 W PLANO PKWY, Plano, TX 75093 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 232
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Kelsey Richardson
- Phone
- (972) 403-3444
- Regulated since
- Jan 24, 2012
- HHSC IDs
- Operation 920588 · number 1357747
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 4 | 4 | Food & allergies (2), Other (2) |
| 2024 | 6 | 6 | Food & allergies (2), Other (4) |
| 2023 | 6 | 4 | Discipline & child guidance (2), Food & allergies (2), Other (2) |
| 2022 | 4 | 2 | Supervision & ratios (2), Staff background & training (2) |
| 2021 | 6 | 2 | Supervision & ratios (2), Staff background & training (2), Other (2) |
Inspections, investigations & assessments
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Sep 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 19, 2026 Report · Recorded (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 19, 2026 Report · Recorded (self-report)
No violations cited on this visit.
-
Jun 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 11, 2025 Report · Deficiencies cited (self-report)
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Food & allergies Serious
A breastfed infant received 2 oz. of formula belonging to another infant while in care.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-07-17. Correction verified 2025-07-18.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies Serious
-
Jul 11, 2025 Report · Deficiencies cited (self-report)
-
Food & allergies Serious
A breastfed infant received 2 oz. of formula belonging to another infant while in care.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-07-17. Correction verified 2025-07-18.
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Food & allergies Serious
-
Jun 5, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 5, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 19, 2025 Report · Deficiencies cited (self-report)
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Other Serious
This standard was found to be deficient. A caregiver demonstrated poor judgement.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-05-28. Correction verified 2025-06-05.
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Other Serious
-
May 19, 2025 Report · Deficiencies cited (self-report)
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Other Serious
This standard was found to be deficient. A caregiver demonstrated poor judgement.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-05-28. Correction verified 2025-06-05.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
-
Oct 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 10, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 10, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 8, 2024 Report · Deficiencies cited (self-report)
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Food & allergies Serious
This standard was found to be deficient. A child was fed the entire bottle of another child's nutrition without the caregiver being aware.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-10-16. Correction verified 2024-10-21.
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Food & allergies Serious
-
Oct 8, 2024 Report · Deficiencies cited (self-report)
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Food & allergies Serious
This standard was found to be deficient. A child was fed the entire bottle of another child's nutrition without the caregiver being aware.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-10-16. Correction verified 2024-10-21.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies Serious
-
Aug 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 12, 2024 Inspection · Deficiencies cited
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Other Serious
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-02-12. Correction verified 2024-02-12.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
-
Feb 12, 2024 Inspection · Deficiencies cited
-
Other Serious
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-02-12. Correction verified 2024-02-12.
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Other Serious
-
Feb 9, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 9, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 6, 2024 Report · Deficiencies cited (self-report)
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Other Serious
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-02-09. Correction verified 2024-02-12.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
-
Feb 6, 2024 Report · Deficiencies cited (self-report)
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Other Serious
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-02-09. Correction verified 2024-02-12.
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Other Serious
-
Nov 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 18, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 18, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Oct 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 11, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 11, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Sep 21, 2023 Inspection · Deficiencies cited
-
Food & allergies
Two infants who still drink from bottles were missing updated infant feeding sheets.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-09-21.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
-
Sep 21, 2023 Inspection · Deficiencies cited
-
Food & allergies
Two infants who still drink from bottles were missing updated infant feeding sheets.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-09-21.
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Food & allergies
-
Aug 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 10, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 10, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Aug 1, 2023 Report · Deficiencies cited (self-report)
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Discipline & child guidance Serious
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2023-08-09. Correction verified 2023-08-10.
HHSC inspection history · no longer published by HHSC; kept here
-
Discipline & child guidance Serious
-
Aug 1, 2023 Report · Deficiencies cited (self-report)
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Discipline & child guidance Serious
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2023-08-09. Correction verified 2023-08-10.
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Discipline & child guidance Serious
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Apr 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 11, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 11, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 4, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 4, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 24, 2023 Report · Deficiencies cited (self-report)
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Other Serious
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-03-28. Correction verified 2023-04-04.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
-
Mar 24, 2023 Report · Deficiencies cited (self-report)
-
Other Serious
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-03-28. Correction verified 2023-04-04.
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Other Serious
-
Oct 13, 2022 Inspection · Deficiencies cited
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Staff background & training
Three drivers need updated 2 hour transportation training.
HHSC 746.1301(7)(A) — Training Requirements for Employees, Caregivers, and Directors - Transportation Training
HHSC risk weight: Medium High. Corrected 2022-10-20. Correction verified 2022-10-19.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training
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Oct 13, 2022 Inspection · Deficiencies cited
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Staff background & training
Three drivers need updated 2 hour transportation training.
HHSC 746.1301(7)(A) — Training Requirements for Employees, Caregivers, and Directors - Transportation Training
HHSC risk weight: Medium High. Corrected 2022-10-20. Correction verified 2022-10-19.
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Staff background & training
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Jul 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 20, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-07-20. Correction verified 2022-07-29.
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Supervision & ratios Serious
-
Jul 20, 2022 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-07-20. Correction verified 2022-07-29.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Apr 14, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 14, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 6, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Apr 6, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 21, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 21, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 1, 2021 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that child was left unattended, and caregiver was not at a physical proximity that allowed visual and/or auditory awareness of the child in care.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-01-10. Correction verified 2022-01-21.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Dec 1, 2021 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that child was left unattended, and caregiver was not at a physical proximity that allowed visual and/or auditory awareness of the child in care.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-01-10. Correction verified 2022-01-21.
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Supervision & ratios Serious
-
Nov 10, 2021 Inspection · Deficiencies cited
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Staff background & training
1 teacher did not have a CPR/First aid training for review available.
HHSC 746.1301(3)(A) — Training Requirements for Employees, Caregivers, and Directors - Pediatric first aid with rescue breathing
HHSC risk weight: Medium High. Corrected 2021-11-12. Correction verified 2021-11-12.
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Other
A child in the younger infant classroom did not have an updated infant feeding scheduled available for review.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2021-11-12. Correction verified 2021-11-12.
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Staff background & training
-
Nov 10, 2021 Inspection · Deficiencies cited
-
Staff background & training
1 teacher did not have a CPR/First aid training for review available.
HHSC 746.1301(3)(A) — Training Requirements for Employees, Caregivers, and Directors - Pediatric first aid with rescue breathing
HHSC risk weight: Medium High. Corrected 2021-11-12. Correction verified 2021-11-12.
-
Other
A child in the younger infant classroom did not have an updated infant feeding scheduled available for review.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2021-11-12. Correction verified 2021-11-12.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training
-
Oct 27, 2021 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 27, 2021 Report · No deficiencies cited
No violations cited on this visit.
-
Oct 26, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 26, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 25, 2021 Report · No deficiencies cited
No violations cited on this visit.
-
Oct 25, 2021 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.