North Custer Kindercare
6525 CUSTER RD, Plano, TX 75023 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 130
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Stephanie Daniel
- Phone
- (972) 618-0011
- Regulated since
- Jul 12, 1988
- HHSC IDs
- Operation 113727 · number 308151- 747
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 0 | Other (2) |
| 2025 | 2 | 0 | Staff background & training (2) |
| 2024 | 26 | 18 | Illness & medication (2), Supervision & ratios (12), Discipline & child guidance (2), Safety & premises (4), Staff background & training (4), Records & paperwork (2) |
| 2023 | 6 | 0 | Supervision & ratios (6) |
| 2022 | 16 | 4 | Cleanliness & sanitation (2), Supervision & ratios (10), Staff background & training (4) |
Inspections, investigations & assessments
-
Apr 22, 2026 Inspection · Deficiencies cited
-
Other
Three of the infants in care did not have update infant feeding instructions.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2026-04-29. Correction verified 2026-04-27.
HHSC inspection history · no longer published by HHSC; kept here
-
Other
-
Apr 22, 2026 Inspection · Deficiencies cited
-
Other
Three of the infants in care did not have update infant feeding instructions.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2026-04-29. Correction verified 2026-04-27.
-
Other
-
Jan 6, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 6, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 27, 2025 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 27, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 21, 2025 Inspection · Deficiencies cited
-
Staff background & training
One caregiver has a CPR training that does not adhere to American Heart Association guidelines.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2025-06-06. Correction verified 2025-05-29.
-
Staff background & training
-
May 21, 2025 Inspection · Deficiencies cited
-
Staff background & training
One caregiver has a CPR training that does not adhere to American Heart Association guidelines.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2025-06-06. Correction verified 2025-05-29.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training
-
Jan 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 1, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Nov 1, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 11, 2024 Inspection · Deficiencies cited
-
Staff background & training
Three caregivers did not have current CPR/First Aid training.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2024-08-14. Correction verified 2024-08-14.
-
Supervision & ratios
The last gas leak test at the operation was dated 9/17/21, therefore another inspection would have been required as of 9/18/23, the operation did not have an inspection after 9/17/21 on file.
HHSC 746.5405 — Documentation of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2024-07-26. Correction verified 2024-07-24.
-
Illness & medication
Three of 10 children's files reviewed did not have immunization records or did not have current immunization records.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-07-26. Correction verified 2024-07-24.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training
-
Jul 11, 2024 Inspection · Deficiencies cited
-
Staff background & training
Three caregivers did not have current CPR/First Aid training.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2024-08-14. Correction verified 2024-08-14.
-
Supervision & ratios
The last gas leak test at the operation was dated 9/17/21, therefore another inspection would have been required as of 9/18/23, the operation did not have an inspection after 9/17/21 on file.
HHSC 746.5405 — Documentation of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2024-07-26. Correction verified 2024-07-24.
-
Illness & medication
Three of 10 children's files reviewed did not have immunization records or did not have current immunization records.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-07-26. Correction verified 2024-07-24.
-
Staff background & training
-
May 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 5, 2024 Assessment · Deficiencies cited
-
Staff background & training Serious
There was one caregiver present without an active background check.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2024-02-05. Correction verified 2024-02-16.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training Serious
-
Feb 5, 2024 Assessment · Deficiencies cited
-
Staff background & training Serious
There was one caregiver present without an active background check.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2024-02-05. Correction verified 2024-02-16.
-
Staff background & training Serious
-
Jan 29, 2024 Report · Deficiencies cited
-
Safety & premises Serious
A caregiver did not demonstrate good judgement in not following transportation policies and procedures while transporting children.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Discipline & child guidance Serious
Based on a DFPS investigation this standard was evaluated and found to be deficient. A child was neglected while in care.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
It was determined that the operation did not have physical proximity to and auditory or visual awareness of a child for an extended period of time.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
The operation did not notify licensing of a situation that placed a child at risk within the 2 day period.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
The operation did not immediately notify a parent that their child had been left on the operation vehicle.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
A driver at the operation did not ensure each child was accounted for before exiting the vehicle.
HHSC 746.5605(3) — Safety Precautions for Loading and Unloading Children - Account for All Children
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Safety & premises Serious
It was determined that a child was left unattended on a vehicle.
HHSC 746.5605(4) — AP Safety Precautions for Loading and Unloading Children - No Child Unattended
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
It was determined that the child safety alarm on one of the buses at the operation is not in working order.
HHSC 746.5625(b) — Electronic Child Safety Alarm - installed and maintained according to manufacturer's instructions
HHSC risk weight: High. Corrected 2024-05-24. Correction verified 2024-05-29.
-
Records & paperwork
A child's record was not kept for 3 months post unenrollment.
HHSC 746.603(b) — Children's Records - Storage
HHSC risk weight: Low. Corrected 2024-05-15. Correction verified 2024-05-29.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises Serious
-
Jan 29, 2024 Report · Deficiencies cited
-
Safety & premises Serious
A caregiver did not demonstrate good judgement in not following transportation policies and procedures while transporting children.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Discipline & child guidance Serious
Based on a DFPS investigation this standard was evaluated and found to be deficient. A child was neglected while in care.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
It was determined that the operation did not have physical proximity to and auditory or visual awareness of a child for an extended period of time.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
The operation did not notify licensing of a situation that placed a child at risk within the 2 day period.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
The operation did not immediately notify a parent that their child had been left on the operation vehicle.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
A driver at the operation did not ensure each child was accounted for before exiting the vehicle.
HHSC 746.5605(3) — Safety Precautions for Loading and Unloading Children - Account for All Children
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Safety & premises Serious
It was determined that a child was left unattended on a vehicle.
HHSC 746.5605(4) — AP Safety Precautions for Loading and Unloading Children - No Child Unattended
HHSC risk weight: High. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Supervision & ratios Serious
It was determined that the child safety alarm on one of the buses at the operation is not in working order.
HHSC 746.5625(b) — Electronic Child Safety Alarm - installed and maintained according to manufacturer's instructions
HHSC risk weight: High. Corrected 2024-05-24. Correction verified 2024-05-29.
-
Records & paperwork
A child's record was not kept for 3 months post unenrollment.
HHSC 746.603(b) — Children's Records - Storage
HHSC risk weight: Low. Corrected 2024-05-15. Correction verified 2024-05-29.
-
Safety & premises Serious
-
Nov 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 28, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
The last sanitation inspection completed for the operation was 12/06/21.
HHSC 746.3401(a) — Annual Sanitation Inspection
HHSC risk weight: Medium High. Corrected 2023-08-25. Correction verified 2023-07-28.
-
Supervision & ratios
The last fire inspection the operation had documentation for was completed on 3/18/22.
HHSC 746.5103 — Documentation of Fire Inspection
HHSC risk weight: Medium High. Corrected 2023-08-25. Correction verified 2023-07-28.
-
Supervision & ratios
The operation had not completed a fire drill since November of 2022.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected 2023-08-04. Correction verified 2023-09-22.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Jul 28, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
The last sanitation inspection completed for the operation was 12/06/21.
HHSC 746.3401(a) — Annual Sanitation Inspection
HHSC risk weight: Medium High. Corrected 2023-08-25. Correction verified 2023-07-28.
-
Supervision & ratios
The last fire inspection the operation had documentation for was completed on 3/18/22.
HHSC 746.5103 — Documentation of Fire Inspection
HHSC risk weight: Medium High. Corrected 2023-08-25. Correction verified 2023-07-28.
-
Supervision & ratios
The operation had not completed a fire drill since November of 2022.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected 2023-08-04. Correction verified 2023-09-22.
-
Supervision & ratios
-
Nov 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 17, 2022 Assessment · Deficiencies cited
-
Staff background & training Serious
The acting director does not have an eligible background check determination from the background check unit.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-11-17. Correction verified 2022-11-29.
-
Supervision & ratios
The acting director of the operation has been in the position since 10/24/2022 without any notification to licensing until 11/16/2022.
HHSC 746.303(a)(4) — Report Change in Director
HHSC risk weight: Medium High. Corrected 2022-11-17. Correction verified 2022-11-29.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training Serious
-
Nov 17, 2022 Assessment · Deficiencies cited
-
Staff background & training Serious
The acting director does not have an eligible background check determination from the background check unit.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-11-17. Correction verified 2022-11-29.
-
Supervision & ratios
The acting director of the operation has been in the position since 10/24/2022 without any notification to licensing until 11/16/2022.
HHSC 746.303(a)(4) — Report Change in Director
HHSC risk weight: Medium High. Corrected 2022-11-17. Correction verified 2022-11-29.
-
Staff background & training Serious
-
Aug 8, 2022 Inspection · Deficiencies cited
-
Staff background & training
Eight staff who have been employed over 12 months did not have all of their required training hours. Training hours provided by the operation fro review were dated year 2020.
HHSC 746.1301(5)(A) — Training Requirements for Employees and Caregivers - 24 Annual Training
HHSC risk weight: Medium High. Corrected 2022-09-02. Correction verified 2022-08-18.
-
Supervision & ratios
The infant room was observed to have 13 infants present with 3 caregivers. The specified age group of the classroom was 11 months according to birthday documents of the children present.The operation did bring the standard into compliance by splitting the group.
HHSC 746.1609 — Maximum Group Size 13 or More Children
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-08-08.
-
Supervision & ratios
The operation did not have a recent fire inspection on fire for review only documenation of an invoice that was date 3/25/2022.
HHSC 746.5101(b) — Annual Fire Inspection - Conducted by Fire Marshal
HHSC risk weight: Medium High. Corrected 2022-08-31. Correction verified 2022-08-15.
-
Supervision & ratios
According to doumentation provided by the operation the operation had not conducted a fire drill since 8/2021. The operation was able to bring this standard into compliance by conducting a fire drill today.
HHSC 746.5205(1) — Fire Drill Monthly - Exit in 3 Minutes
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-08-08.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training
-
Aug 8, 2022 Inspection · Deficiencies cited
-
Staff background & training
Eight staff who have been employed over 12 months did not have all of their required training hours. Training hours provided by the operation fro review were dated year 2020.
HHSC 746.1301(5)(A) — Training Requirements for Employees and Caregivers - 24 Annual Training
HHSC risk weight: Medium High. Corrected 2022-09-02. Correction verified 2022-08-18.
-
Supervision & ratios
The infant room was observed to have 13 infants present with 3 caregivers. The specified age group of the classroom was 11 months according to birthday documents of the children present.The operation did bring the standard into compliance by splitting the group.
HHSC 746.1609 — Maximum Group Size 13 or More Children
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-08-08.
-
Supervision & ratios
The operation did not have a recent fire inspection on fire for review only documenation of an invoice that was date 3/25/2022.
HHSC 746.5101(b) — Annual Fire Inspection - Conducted by Fire Marshal
HHSC risk weight: Medium High. Corrected 2022-08-31. Correction verified 2022-08-15.
-
Supervision & ratios
According to doumentation provided by the operation the operation had not conducted a fire drill since 8/2021. The operation was able to bring this standard into compliance by conducting a fire drill today.
HHSC 746.5205(1) — Fire Drill Monthly - Exit in 3 Minutes
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-08-08.
-
Staff background & training
-
Mar 31, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 31, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 10, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 10, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 8, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that child was able to walk outside the operation due to the caregiver not having physical proximity that allowed visual and/or auditory awareness of the child in care.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-03-24. Correction verified 2022-03-31.
-
Cleanliness & sanitation
Based on the information gathered during the investigation, it has been determined that the caregiver was conducting janitorial duties (sweeping/cleaning) while children were in care.
HHSC 746.1203(6) — Responsibilities of Caregivers - Free of other activities
HHSC risk weight: Medium High. Corrected 2022-03-24. Correction verified 2022-03-31.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Mar 8, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that child was able to walk outside the operation due to the caregiver not having physical proximity that allowed visual and/or auditory awareness of the child in care.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-03-24. Correction verified 2022-03-31.
-
Cleanliness & sanitation
Based on the information gathered during the investigation, it has been determined that the caregiver was conducting janitorial duties (sweeping/cleaning) while children were in care.
HHSC 746.1203(6) — Responsibilities of Caregivers - Free of other activities
HHSC risk weight: Medium High. Corrected 2022-03-24. Correction verified 2022-03-31.
-
Supervision & ratios Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.