Primrose School Of Castle Hills
1824 KING ARTHUR BLVD, Carrollton, TX 75010 · Denton County
Program
- Type
- Licensed center
- Licensed capacity
- 198
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Jennifer Braun
- Phone
- (972) 899-2273
- Regulated since
- Jul 9, 2004
- HHSC IDs
- Operation 251136 · number 839439
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 3 | 3 | Cleanliness & sanitation (1), Supervision & ratios (1), Other (1) |
| 2025 | 1 | 1 | Safety & premises (1) |
| 2023 | 5 | 3 | Illness & medication (1), Supervision & ratios (2), Staff background & training (1), Other (1) |
| 2021 | 1 | 1 | Other (1) |
Inspections, investigations & assessments
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Sep 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 21, 2026 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-04-06. Correction verified 2026-04-29.
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Supervision & ratios Serious
-
Feb 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 13, 2026 Inspection · Deficiencies cited
-
Other Serious
A 3 month old child was observed sleeping in a bouncer during the walk-through.
HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2026-02-13. Correction verified 2026-02-25.
-
Cleanliness & sanitation Serious
A caregiver did not assist an infant with hand washing after a diaper change.
HHSC 746.3421(b) — Infant Handwashing - Raised to Sink
HHSC risk weight: Medium High. Corrected 2026-02-13. Correction verified 2026-02-25.
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Other Serious
-
Feb 26, 2025 Inspection · Deficiencies cited
-
Safety & premises Serious
The detector checks are not being done monthly.
HHSC 746.5319 — Smoke Detectors Testing
HHSC risk weight: High. Corrected 2025-03-07. Correction verified 2025-02-27.
-
Safety & premises Serious
-
Mar 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 19, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 1, 2023 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-06-26. Correction verified 2023-07-12.
-
Supervision & ratios Serious
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
HHSC 746.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2023-06-26. Correction verified 2023-07-12.
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Supervision & ratios Serious
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Apr 20, 2023 Inspection · Deficiencies cited
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Staff background & training Serious
4 caregivers did not have an eligible background.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2023-04-20. Correction verified 2023-05-05.
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Illness & medication
Medication that has passed its expiration is kept at the operation.
HHSC 746.3809 — Medication No Longer Used
HHSC risk weight: Medium. Corrected 2023-05-04. Correction verified 2023-05-05.
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Staff background & training Serious
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Apr 19, 2023 Report · Deficiencies cited
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Other
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
HHSC 746.2905(1) — Children Not Required to Sleep - May Not Force Child to Sleep
HHSC risk weight: Medium. Corrected 2023-05-05. Correction verified 2023-05-05.
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Other
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May 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 3, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 29, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 3, 2021 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Sep 2, 2021 Report · Deficiencies cited
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Other Serious
This standard was evaluated during an investigation and it was determined that a caregiver?s interactions with children have been rough and aggressive.
HHSC 746.1203(7) — Responsibilities of Caregivers - Interact positively with children
HHSC risk weight: Medium High. Corrected 2021-11-19. Correction verified 2021-12-03.
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Other Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.