American Care Academy Pleasant Grove
1227 N MASTERS DR, Dallas, TX 75217 · Dallas County
Program
- Type
- Licensed center
- Licensed capacity
- 153
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:00 PM
- Director / administrator
- Megan Williams
- Phone
- (972) 685-4308
- Regulated since
- Dec 18, 2019
- HHSC IDs
- Operation 1345149 · number 1701250
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 2 | Supervision & ratios (2) |
| 2024 | 4 | 0 | Supervision & ratios (2), Records & paperwork (2) |
| 2022 | 4 | 0 | Supervision & ratios (2), Discipline & child guidance (2) |
Inspections, investigations & assessments
-
Aug 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 3, 2026 Assessment · No deficiencies cited
No violations cited on this visit.
-
Aug 3, 2026 Assessment · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 9, 2026 Report
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 9, 2026 Report
No violations cited on this visit.
-
May 29, 2026 Assessment · Deficiencies cited
-
Supervision & ratios Serious
An email was sent to the operation on 5-18-26 regarding overdue fees. Operation has been asked to log into the portal and update this information by Wednesday May 20, 2026. Operation has also been informed that if the task is not completed, a deficiency will be incurred.
HHSC 745.509 — Licensed Operations Required Fees
HHSC risk weight: High. Corrected 2026-06-01. Correction verified 2026-06-11.
-
Supervision & ratios Serious
-
May 29, 2026 Assessment · Deficiencies cited
-
Supervision & ratios Serious
An email was sent to the operation on 5-18-26 regarding overdue fees. Operation has been asked to log into the portal and update this information by Wednesday May 20, 2026. Operation has also been informed that if the task is not completed, a deficiency will be incurred.
HHSC 745.509 — Licensed Operations Required Fees
HHSC risk weight: High. Corrected 2026-06-01. Correction verified 2026-06-11.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Aug 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 18, 2024 Report · Deficiencies cited
-
Records & paperwork
Three of the caregivers interviewed confirmed the allegations stated by the reporter that children are put in their classrooms, and they are not provided with the name or age of the child.
HHSC 746.1205(a)(3) — Responsibilities of Caregivers - Know children's names and ages
HHSC risk weight: Medium High. Corrected 2024-11-22. Correction verified 2024-12-04.
-
Supervision & ratios
The operation did not report to licensing after the operation was notified by the legal guardian that a bite received while in care at the operation resulted in an infection that required hospitalization.
HHSC 746.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2024-11-22. Correction verified 2024-12-04.
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Records & paperwork
-
Oct 18, 2024 Report · Deficiencies cited
-
Records & paperwork
Three of the caregivers interviewed confirmed the allegations stated by the reporter that children are put in their classrooms, and they are not provided with the name or age of the child.
HHSC 746.1205(a)(3) — Responsibilities of Caregivers - Know children's names and ages
HHSC risk weight: Medium High. Corrected 2024-11-22. Correction verified 2024-12-04.
-
Supervision & ratios
The operation did not report to licensing after the operation was notified by the legal guardian that a bite received while in care at the operation resulted in an infection that required hospitalization.
HHSC 746.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2024-11-22. Correction verified 2024-12-04.
HHSC inspection history · no longer published by HHSC; kept here
-
Records & paperwork
-
Aug 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 9, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 9, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 19, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 19, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 17, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 17, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 8, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 8, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 16, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 16, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 25, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Jul 25, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 28, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 28, 2022 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 25, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Jul 25, 2022 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 25, 2022 Inspection · Deficiencies cited
-
Supervision & ratios
Childcare ratios were adjusted at the opening of the day and included a child under 18 months.
HHSC 746.1615 — Child/Caregiver Ratio - Opening/Closing
HHSC risk weight: Medium. Corrected 2022-03-25. Correction verified 2022-03-25.
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Discipline & child guidance
The daycare's records for sign in and sign out are not complete with the time out recorded for children leaving the daycare center.
HHSC 746.801(19) — Required Records Maintained and Made Available - Tracking System
HHSC risk weight: Medium. Corrected 2022-03-25. Correction verified 2022-03-25.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Mar 25, 2022 Inspection · Deficiencies cited
-
Supervision & ratios
Childcare ratios were adjusted at the opening of the day and included a child under 18 months.
HHSC 746.1615 — Child/Caregiver Ratio - Opening/Closing
HHSC risk weight: Medium. Corrected 2022-03-25. Correction verified 2022-03-25.
-
Discipline & child guidance
The daycare's records for sign in and sign out are not complete with the time out recorded for children leaving the daycare center.
HHSC 746.801(19) — Required Records Maintained and Made Available - Tracking System
HHSC risk weight: Medium. Corrected 2022-03-25. Correction verified 2022-03-25.
-
Supervision & ratios
-
Mar 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 6, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 6, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 22, 2021 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 22, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.