Primrose Plano At Deerfield

4100 HEDGCOXE RD, Plano, TX 75024 · Collin County

2cited violations

0serious

16inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 185
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-06:00 PM
Director / administrator: Heather Lyday
Phone: (972) 208-1754
Regulated since: Jan 8, 2025
HHSC IDs: Operation 1493381 · number 1807539
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2

Year by year

Year	Violations	Serious	Main categories
2026	2	0	Supervision & ratios (2)

Inspections, investigations & assessments

Sep 22, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 22, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 12, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 12, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 30, 2026 Inspection · Deficiencies cited
- Supervision & ratios
  During a walkthrough, a classroom with a specified age group of 12-17 months was observed during naptime with only one caregiver and 9 children. Ratios may never be reduced for infant children and infants are any child under 18 months. This was corrected at inspection when a second caregiver was asked to step into the classroom.
  
  HHSC 746.1613(a) — Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2026-07-30.
HHSC inspection history · no longer published by HHSC; kept here
Jul 30, 2026 Inspection · Deficiencies cited
- Supervision & ratios
  During a walkthrough, a classroom with a specified age group of 12-17 months was observed during naptime with only one caregiver and 9 children. Ratios may never be reduced for infant children and infants are any child under 18 months. This was corrected at inspection when a second caregiver was asked to step into the classroom.
  
  HHSC 746.1613(a) — Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2026-07-30.
HHSC inspection history
Jul 29, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 29, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 7, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 7, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 2, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Dec 2, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Primrose Plano at Deerfield, 4100 HEDGCOXE RD, Plano, TX 75024-7246 (operation ID 1493381, operation number 1807539), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.