Creative Connections Family Childcare

401 RED TAILED HAWK DR, Pflugerville, TX 78660 · Travis County

38cited violations

0serious

18inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-05:30 PM
Director / administrator: Leslie Roach
Phone: (512) 373-5808
Regulated since: Sep 21, 2009
HHSC IDs: Operation 428148 · number 954686
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 6
Illness & medication 2
Safety & premises 2
Staff background & training 10
Records & paperwork 2
Other 16

Year by year

Year	Violations	Main categories
2026	4	Staff background & training (2), Other (2)
2025	4	Staff background & training (2), Other (2)
2024	10	Illness & medication (2), Safety & premises (2), Staff background & training (2), Other (4)
2023	16	Cleanliness & sanitation (6), Staff background & training (2), Other (8)
2022	4	Staff background & training (2), Records & paperwork (2)

Inspections, investigations & assessments

Mar 18, 2026 Inspection · Deficiencies cited
- Other
  At the time of the inspection, the tv was on with a show playing with 2 children under 2 years old in the same room.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2026-03-18.
- Staff background & training
  The primary caregiver's trainings were unavilable at the time of the inspection.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2026-04-03. Correction verified 2026-04-06.
HHSC inspection history · no longer published by HHSC; kept here
Mar 18, 2026 Inspection · Deficiencies cited
- Other
  At the time of the inspection, the tv was on with a show playing with 2 children under 2 years old in the same room.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2026-03-18.
- Staff background & training
  The primary caregiver's trainings were unavilable at the time of the inspection.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2026-04-03. Correction verified 2026-04-06.
HHSC inspection history
Jun 10, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 10, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 9, 2025 Inspection · Deficiencies cited
- Staff background & training
  Background check was not inactivated for one subject who is no longer associated with the child care home. The background expired 01/28/2020.
  
  HHSC 745.651(1) — Background Check Validation - You must inactivate a subject who is no longer associated with your operation within 7 days of leaving
  
  HHSC risk weight: Medium. Corrected 2025-04-11. Correction verified 2025-04-10.
- Other
  CPSC Form posted on the parent board was not cetified for the current year. This was corrected when the primary caregiver reviewed the CPSC website and updated the form.
  
  HHSC 747.3935(c) — Children's Products- Posting of CPSC website
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-04-09.
HHSC inspection history
Apr 9, 2025 Inspection · Deficiencies cited
- Staff background & training
  Background check was not inactivated for one subject who is no longer associated with the child care home. The background expired 01/28/2020.
  
  HHSC 745.651(1) — Background Check Validation - You must inactivate a subject who is no longer associated with your operation within 7 days of leaving
  
  HHSC risk weight: Medium. Corrected 2025-04-11. Correction verified 2025-04-10.
- Other
  CPSC Form posted on the parent board was not cetified for the current year. This was corrected when the primary caregiver reviewed the CPSC website and updated the form.
  
  HHSC 747.3935(c) — Children's Products- Posting of CPSC website
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-04-09.
HHSC inspection history · no longer published by HHSC; kept here
Jun 11, 2024 Inspection · Deficiencies cited
- Other
  The provider did not have a written activity plan available for review during the inspection.
  
  HHSC 747.2102(a) — Written Activity Plan - Develop and Follow
  
  HHSC risk weight: Medium. Corrected 2024-06-25. Correction verified 2024-06-11.
- Safety & premises
  Monthly fire drills were not conducted and documented.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2024-06-18. Correction verified 2024-06-11.
- Other
  Lock-down drills were not conducted 4 times in a calendar year and documented.
  
  HHSC 747.5005(3) — Lock-down drill 4 times in a calendar year
  
  HHSC risk weight: Medium High. Corrected 2024-06-18. Correction verified 2024-06-11.
- Illness & medication
  Two children did not have current immunizations.
  
  HHSC 747.613(b) — Required Immunizations Records, Exceptions, and Exemptions Current
  
  HHSC risk weight: Medium. Corrected 2024-06-27. Correction verified 2024-06-27.
- Staff background & training
  Trainings for the health and safety audit were not available for review.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2024-06-18. Correction verified 2024-06-11.
HHSC inspection history · no longer published by HHSC; kept here
Jun 11, 2024 Inspection · Deficiencies cited
- Other
  The provider did not have a written activity plan available for review during the inspection.
  
  HHSC 747.2102(a) — Written Activity Plan - Develop and Follow
  
  HHSC risk weight: Medium. Corrected 2024-06-25. Correction verified 2024-06-11.
- Safety & premises
  Monthly fire drills were not conducted and documented.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2024-06-18. Correction verified 2024-06-11.
- Other
  Lock-down drills were not conducted 4 times in a calendar year and documented.
  
  HHSC 747.5005(3) — Lock-down drill 4 times in a calendar year
  
  HHSC risk weight: Medium High. Corrected 2024-06-18. Correction verified 2024-06-11.
- Illness & medication
  Two children did not have current immunizations.
  
  HHSC 747.613(b) — Required Immunizations Records, Exceptions, and Exemptions Current
  
  HHSC risk weight: Medium. Corrected 2024-06-27. Correction verified 2024-06-27.
- Staff background & training
  Trainings for the health and safety audit were not available for review.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2024-06-18. Correction verified 2024-06-11.
HHSC inspection history
Aug 29, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 29, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 17, 2023 Inspection · Deficiencies cited
- Other
  Children under two were watching television.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2023-08-17. Correction verified 2023-08-29.
HHSC inspection history
Aug 17, 2023 Inspection · Deficiencies cited
- Other
  Children under two were watching television.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2023-08-17. Correction verified 2023-08-29.
HHSC inspection history · no longer published by HHSC; kept here
Jul 18, 2023 Inspection · Deficiencies cited
- Other
  Children under two were watching television.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2023-07-18. Correction verified 2023-08-17.
HHSC inspection history · no longer published by HHSC; kept here
Jul 18, 2023 Inspection · Deficiencies cited
- Other
  Children under two were watching television.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2023-07-18. Correction verified 2023-08-17.
HHSC inspection history
Jul 10, 2023 Inspection · Deficiencies cited
- Other
  Children under two were watching television.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2023-07-10. Correction verified 2023-07-18.
- Other
  The children were on tablets and cell phones for over one hour.
  
  HHSC 747.2105(c)(3) — Screen Time Activities - Not Exceed One Hour Daily
  
  HHSC risk weight: Medium. Corrected 2023-07-10. Correction verified 2023-07-18.
- Cleanliness & sanitation
  The caregiver did not wash her hands in between changing diapers. This was brought to the caregiver's attention, and she began washing her hands after each diaper was changed.
  
  HHSC 747.3307(a) — Diapering Procedures - Caregiver's Hands Washed
  
  HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-18.
- Cleanliness & sanitation
  The children did not wash their hands after their diapers were changed. This was brought to the caregiver's attention during the inspection and she began having children wash their hands after diapers were changed.
  
  HHSC 747.3307(b) — Diapering Procedures - Wash Infant's Hands
  
  HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-18.
- Cleanliness & sanitation
  The caregiver did not sanitize the diaper changing mat in between diaper changes for the children. This was brought to the caregiver's attention during the inspection and she began sanitizing the diaper changing mat after each diaper was changed.
  
  HHSC 747.3307(d) — Diapering Procedures- Sanitizing the Diapering Area
  
  HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-18.
- Staff background & training
  Trainings for the health and safety audit were not available for review.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2023-07-24. Correction verified 2023-07-23.
HHSC inspection history
Jul 10, 2023 Inspection · Deficiencies cited
- Other
  Children under two were watching television.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2023-07-10. Correction verified 2023-07-18.
- Other
  The children were on tablets and cell phones for over one hour.
  
  HHSC 747.2105(c)(3) — Screen Time Activities - Not Exceed One Hour Daily
  
  HHSC risk weight: Medium. Corrected 2023-07-10. Correction verified 2023-07-18.
- Cleanliness & sanitation
  The caregiver did not wash her hands in between changing diapers. This was brought to the caregiver's attention, and she began washing her hands after each diaper was changed.
  
  HHSC 747.3307(a) — Diapering Procedures - Caregiver's Hands Washed
  
  HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-18.
- Cleanliness & sanitation
  The children did not wash their hands after their diapers were changed. This was brought to the caregiver's attention during the inspection and she began having children wash their hands after diapers were changed.
  
  HHSC 747.3307(b) — Diapering Procedures - Wash Infant's Hands
  
  HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-18.
- Cleanliness & sanitation
  The caregiver did not sanitize the diaper changing mat in between diaper changes for the children. This was brought to the caregiver's attention during the inspection and she began sanitizing the diaper changing mat after each diaper was changed.
  
  HHSC 747.3307(d) — Diapering Procedures- Sanitizing the Diapering Area
  
  HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-18.
- Staff background & training
  Trainings for the health and safety audit were not available for review.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2023-07-24. Correction verified 2023-07-23.
HHSC inspection history · no longer published by HHSC; kept here
Aug 18, 2022 Inspection · Deficiencies cited
- Staff background & training
  Theprimary caregiver only had proof of 3 hours of the required 30 hours of training.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2022-11-09. Correction verified 2022-11-07.
- Records & paperwork
  4 of 4 children's records reviewed did not have the required health statement.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2022-09-26. Correction verified 2022-10-25.
HHSC inspection history · no longer published by HHSC; kept here
Aug 18, 2022 Inspection · Deficiencies cited
- Staff background & training
  Theprimary caregiver only had proof of 3 hours of the required 30 hours of training.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2022-11-09. Correction verified 2022-11-07.
- Records & paperwork
  4 of 4 children's records reviewed did not have the required health statement.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2022-09-26. Correction verified 2022-10-25.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Creative Connections Family Childcare, 401 RED TAILED HAWK DR, Pflugerville, TX 78660-8070 (operation ID 428148, operation number 954686), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.