Willowbrook Early Learning Center

2701 BATES ST, Lubbock, TX 79415 · Lubbock County

6cited violations

0serious

34inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 91
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-06:00 PM
Director / administrator: Cindi Wells
Phone: (806) 404-0282
Regulated since: Aug 16, 2024
HHSC IDs: Operation 1468831 · number 1790954
Official record: HHSC Child Care Search

Violations by category

Safety & premises 2
Other 4

Year by year

Year	Violations	Serious	Main categories
2026	4	0	Safety & premises (2), Other (2)
2025	2	0	Other (2)

Inspections, investigations & assessments

Aug 31, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 31, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 27, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 27, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 21, 2026 Inspection · Deficiencies cited
- Other
  Director postion has been vacant since May 28, 2026 according to entered chronology in CLASS. At the follow-up notification of a designated director has not been provided to CCR.
  
  HHSC 746.201(4) — Designating Director
  
  HHSC risk weight: Medium High. Corrected 2026-08-21. Correction verified 2026-08-27.
- Safety & premises
  Fire extingisher mounted by playground door was at the height of five foot and ten inches. At the follow-up inspection the mounted fire extinguisher remained at a height of five foot and ten inches.
  
  HHSC 746.5305 — Mounting of Fire Extinguishers
  
  HHSC risk weight: Medium High. Corrected 2026-08-21. Correction verified 2026-08-27.
HHSC inspection history
Aug 21, 2026 Inspection · Deficiencies cited
- Other
  Director postion has been vacant since May 28, 2026 according to entered chronology in CLASS. At the follow-up notification of a designated director has not been provided to CCR.
  
  HHSC 746.201(4) — Designating Director
  
  HHSC risk weight: Medium High. Corrected 2026-08-21. Correction verified 2026-08-27.
- Safety & premises
  Fire extingisher mounted by playground door was at the height of five foot and ten inches. At the follow-up inspection the mounted fire extinguisher remained at a height of five foot and ten inches.
  
  HHSC 746.5305 — Mounting of Fire Extinguishers
  
  HHSC risk weight: Medium High. Corrected 2026-08-21. Correction verified 2026-08-27.
HHSC inspection history · no longer published by HHSC; kept here
Aug 3, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 3, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 3, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 3, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 18, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 18, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Nov 13, 2025 Report · Deficiencies cited
- Other
  It was found during the investigation that a caregiver has been using their phone for personal use while supervising the children.
  
  HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
  
  HHSC risk weight: Medium High. Corrected 2025-12-01. Correction verified 2025-12-03.
HHSC inspection history · no longer published by HHSC; kept here
Nov 13, 2025 Report · Deficiencies cited
- Other
  It was found during the investigation that a caregiver has been using their phone for personal use while supervising the children.
  
  HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
  
  HHSC risk weight: Medium High. Corrected 2025-12-01. Correction verified 2025-12-03.
HHSC inspection history
Jul 31, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 31, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 23, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 23, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 21, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 21, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 25, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 25, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 24, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 24, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 24, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 24, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 17, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 17, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jan 25, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jan 25, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Willowbrook Early Learning Center, 2701 BATES ST, Lubbock, TX 79415-2852 (operation ID 1468831, operation number 1790954), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.