We Care Family Day Care
311 W. LEO NAJO, Mission, TX 78572 · Hidalgo County
Program
- Type
- Licensed center
- Licensed capacity
- 41
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:30 PM
- Director / administrator
- Ashley De La Garza
- Phone
- (956) 424-6310
- Regulated since
- Oct 31, 2019
- HHSC IDs
- Operation 1330424 · number 1690633
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 0 | Supervision & ratios (1), Other (1) |
| 2025 | 4 | 2 | Supervision & ratios (1), Safety & premises (1), Other (2) |
| 2024 | 3 | 0 | Illness & medication (1), Supervision & ratios (1), Other (1) |
| 2023 | 1 | 0 | Supervision & ratios (1) |
| 2022 | 6 | 0 | Illness & medication (1), Supervision & ratios (1), Safety & premises (1), Staff background & training (2), Other (1) |
| 2021 | 4 | 0 | Illness & medication (1), Staff background & training (3) |
Enforcement actions
- Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
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Sep 15, 2026 Inspection
No violations cited on this visit.
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Mar 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 16, 2026 Inspection · Deficiencies cited
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Supervision & ratios
A total of 14 children were present at the operation. In the playground, two caregivers were providing care for 9 children ages 12mo-13yo. Age difference between youngest and oldest child exceeds 18 months.
HHSC 746.1605(1) — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2026-03-16. Correction verified 2026-03-20.
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Other
The use zone to the sides of a slide structure are 1'10" to 3'.
HHSC 746.4805(a) — Measurement of Use Zone for Slides - in Front of Access and on Sides
HHSC risk weight: Medium High. Corrected 2026-03-17. Correction verified 2026-03-20.
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Supervision & ratios
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Oct 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2025 Inspection · Deficiencies cited
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Safety & premises
Napping cots / mats are set up too close to each other not allowing sufficient space for staff to walk and have access to children without walking on or over the cots or mats of other children. Note: This was corrected at inspection when mats were repositioned.
HHSC 746.2909(4) — Arrangement of Napping Equipment - Provides Access to Walkway
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-08-06.
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Safety & premises
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Jul 31, 2025 Report · Deficiencies cited
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Supervision & ratios Serious
Based on the information obtained during the course of the investigation, staff members walked in and out of the room leaving the classroom unsupervised and did not intervene appropriately when children were misbehaving.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-09-26. Correction verified 2025-10-06.
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Other
Based on the information obtained during the course of the investigation, staff provided no planned activities / guidance toward the end of the day and young children remained in bucket seats for long periods of time.
HHSC 746.2201 — Planned Activities Designed to Meet Individual Needs
HHSC risk weight: Medium. Corrected 2025-09-26. Correction verified 2025-10-06.
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Other Serious
Based on the information obtained during the course of the investigation, a staff member roughly grabbed and pulled a child by the arm/hand twice during naptime.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2025-09-26. Correction verified 2025-10-06.
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Supervision & ratios Serious
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Oct 15, 2024 Inspection · Deficiencies cited
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Supervision & ratios
The operational policies reivewed were missing the following information: The criteria the operation will use to determine when extreme weather conditions pose a significant health risk that prohibits or limits outdoor play; A plan to ensure physical activity occurs on days when extreme weather conditions prohibit or limit outdoor play; Parents rights; and Procedures for supporting inclusive services to children with special care needs. The policy must address the requirements outlined in rule 746.2202.
HHSC 746.201(2) — Written Personnel Policies
HHSC risk weight: Medium High. Corrected 2024-10-21. Correction verified 2024-10-21.
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Other
The activity plans posted in the toddler room and pre-k room did not have information identifying the age group the activity plan is designed for and the dates the plan covers. Note: This was CORRECTED during the inspection as the missing information was documented on the activity plans
HHSC 746.2205(a)(1) — Written Activity Plan - Group Name and Dates
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-10-15.
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Illness & medication
A child who was ill was accepted at the child care center without a a health care professional's statement stating that the child no longer has an excludable disease or condition. Note: Child was picked up from the center during the inspection.
HHSC 746.3603 — Communicable Diseases That Exclude Child from Care
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-10-15.
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Supervision & ratios
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Nov 9, 2023 Inspection · Deficiencies cited
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Supervision & ratios
The operation did not notify child care regulation about converting a multipurpose room into an office.
HHSC 746.301(2) — Notification of Change in Space
HHSC risk weight: Medium. Corrected 2023-11-10. Correction verified 2023-11-10.
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Supervision & ratios
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Mar 31, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 7, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Nov 29, 2022 Inspection · Deficiencies cited
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Staff background & training
A caregiver was missing annual training on Preventing and responding to emergencies due to food or an allergic reaction; A caregiver was missing annual training on the following topics for training year 8/05/2021 - 8/04/2022: (1) Emergency preparedness; (2) Preventing and responding to emergencies due to food or an allergic reaction; and (3) Understanding building and physical premises safety, including identification and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; and A caregiver was missing annual trainng on the following topics for training year 6/05/2021 - 6/04/2022: (1) Preventing and responding to emergencies due to food or an allergic reaction; (2) Understanding building and physical premises safety, including identification and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic.
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2022-12-09. Correction verified 2022-12-02.
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Staff background & training
The director is was missing annual training on the following topics for training year 6/05/2021 - 6/04/2022: (1) Preventing and responding to emergencies due to food or an allergic reaction; (2) Understanding building and physical premises safety, including identification and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; and
HHSC 746.1311(a) — Director Annual Training 30 Hours Required
HHSC risk weight: Medium. Corrected 2022-12-09. Correction verified 2022-12-02.
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Other
There was no written activity plan available for the infnat group. Activity plans reviewed for toddler and pre-k children did not include the dates the plans covered.
HHSC 746.2203(a) — Written Activity Plans
HHSC risk weight: Medium. Corrected 2022-12-02. Correction verified 2022-12-01.
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Safety & premises
The First Aid Kit one transportation vehicle was incomplete. The following items were missing: (1) Tweezers; (2) Waterproof, disposable gloves. (3) Cotton balls; and (4) Thermometer
HHSC 746.4003(a) — First Aid Kit - Incomplete Kit
HHSC risk weight: Medium. Corrected 2022-11-30. Correction verified 2022-11-29.
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Supervision & ratios
The operational policies reviewed were missing information on the promotion of indoor and outdoor physical activity that is consistent with Subchapter F of this chapter (relating to Developmental Activities and Activity Plan); operational policies must include: (A) The benefits of physical activity and outdoor play; (B) The duration of physical activity at your operation, both indoor and outdoor; (C) The type of physical activity (structured and unstructured) that children may engage in at your operation; (D) Each setting in which your physical activity program will take place; (E) The recommended clothing and footwear that will allow a child to participate freely and safely in physical activities; and (F) A plan to ensure physical activity occurs on days when extreme weather conditions prohibit or limit outdoor play.
HHSC 746.501(a)(18)(F) — Written Operational Policies - Plan for Extreme Weather
HHSC risk weight: Medium. Corrected 2022-12-05. Correction verified 2022-12-01.
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Illness & medication
2 of 5 children's immunization records reviewed were not current. 3 of 5 children's records reivewed were missing the child's emergency contact address. 1 of the children's file was missing the child's emergency contact information. 3 of 5 children's records reviewed were missing a statement of the child s special care needs. This includes, but is not limited to, allergies, existing illness, previous serious illness and injuries, hospitalizations during the past 12 months, and any medications prescribed for continuous, long-term use.
HHSC 746.603(a) — Children's Records Maintained
HHSC risk weight: Medium. Corrected 2022-12-05. Correction verified 2022-12-01.
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Staff background & training
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Dec 1, 2021 Inspection · Deficiencies cited
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Staff background & training
Three caregivers were missing annual training on the following topics: Administering medication); Preventing and responding to emergencies due to food or an allergic reaction; Understanding building and physical premises safety, including identification and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; and Handling, storing, and disposing of hazardous materials including compliance with 746.3425 of this chapter (relating to Must caregivers wear gloves when handling blood or bodily fluids containing blood?).
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2021-12-10. Correction verified 2021-12-06.
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Staff background & training
The director was missing annual traiing on the following topics: Administering medication); Preventing and responding to emergencies due to food or an allergic reaction; Understanding building and physical premises safety, including identification and protection from hazards that can cause bodily injury such as electrical hazards, bodies of water, and vehicular traffic; and Handling, storing, and disposing of hazardous materials including compliance with 746.3425 of this chapter (relating to Must caregivers wear gloves when handling blood or bodily fluids containing blood?).
HHSC 746.1311(e) — Director Annual Training - Additional required topics
HHSC risk weight: Medium. Corrected 2021-12-10. Correction verified 2021-12-06.
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Staff background & training
The center director did not have training in transportation safety.
HHSC 746.1316(a) — Transportation Safety Training -Director and Employee Complete 2 Hours Annually
HHSC risk weight: Medium High. Corrected 2021-12-10. Correction verified 2021-12-06.
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Illness & medication
There was no record available for review for a child in care. Two of four children's files reviewed did not have the child's current immunization record.
HHSC 746.603(a) — Children's Records Maintained
HHSC risk weight: Medium. Corrected 2021-12-10. Correction verified 2021-12-07.
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Staff background & training
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.