Small Hands Big Hopes Academy
611 SHOWERS RD, Palmview, TX 78572 · Hidalgo County
Program
- Type
- Licensed center
- Licensed capacity
- 31
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-07:30 PM
- Director / administrator
- Angel Moreno
- Phone
- (956) 599-9790
- Regulated since
- Nov 24, 2020
- HHSC IDs
- Operation 1348273 · number 1703313
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 5 | 1 | Cleanliness & sanitation (1), Safety & premises (1), Staff background & training (1), Other (2) |
| 2025 | 1 | 0 | Staff background & training (1) |
| 2024 | 2 | 1 | Safety & premises (1), Staff background & training (1) |
| 2023 | 2 | 1 | Supervision & ratios (2) |
| 2022 | 4 | 1 | Cleanliness & sanitation (1), Illness & medication (1), Staff background & training (1), Other (1) |
| 2021 | 9 | 2 | Cleanliness & sanitation (1), Supervision & ratios (3), Safety & premises (2), Staff background & training (2), Records & paperwork (1) |
Inspections, investigations & assessments
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Sep 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 11, 2026 Inspection · Deficiencies cited
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Safety & premises Serious
Two children under 12 months were asleep in rockers.
HHSC 746.2426(a)(2) — Infant May Not Sleep in a Restrictive Device - Remove the infant from the device and place the infant in a crib as soon as possible
HHSC risk weight: High. Corrected 2026-09-11. Correction verified 2026-09-16.
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Other
A four year old child was awake and placed on a high chair after waking from naptime.
HHSC 746.2603(1) — Space Requirements for Pre-Kindergarten Age - Does Not Limit Movement
HHSC risk weight: Medium. Corrected 2026-09-11. Correction verified 2026-09-16.
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Other
Lights in the infant room were off during naptime, there was insufficient light to view the room and the children present in the room.
HHSC 746.2911 — Adequate Lighting During Naptime
HHSC risk weight: Medium High. Corrected 2026-09-11. Correction verified 2026-09-16.
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Cleanliness & sanitation
Animals dropping were observed on the ground of the playground. Note: This was corrected during inspection when provider clean up the area.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-09-11.
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Staff background & training
Three out of four staff records reviewed are missing training certificates for health and safety related topics.
HHSC 746.901(6) — Required Personnel Records -Training Hours
HHSC risk weight: Medium. Corrected 2026-09-18. Correction verified 2026-09-22.
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Safety & premises Serious
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May 26, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 29, 2025 Inspection · Deficiencies cited
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Staff background & training
Four staff files were reviewed. Two files are missing preemployment affidavit (Form 2912), one file is missing valid high school diploma and one file is missing SIDS/Shaken Baby training certificate.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2025-10-09. Correction verified 2025-10-23.
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Staff background & training
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Nov 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 23, 2024 Inspection · Deficiencies cited
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Safety & premises Serious
An infant was observed asleep on a floor bouncer for an undetermined amount of time. Note: The caregiver moved the infant to a crib during the inspection.
HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2024-10-23. Correction verified 2024-11-07.
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Safety & premises Serious
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Jun 17, 2024 Inspection · Deficiencies cited
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Staff background & training
The director did not have a complete training record available for review at the operation.
HHSC 746.801(3) — Required Records Maintained and Made Available - Personnel and Training Records
HHSC risk weight: Medium. Corrected 2024-06-18. Correction verified 2024-06-18.
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Staff background & training
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Oct 23, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 4, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 19, 2023 Inspection · Deficiencies cited
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Supervision & ratios Serious
Proper supervision was not established as there was only one caregiver in the building caring for 10 children of varying ages. The children were divided into two groups and in different rooms. The caregiver was observed in the infant room supervising 5 children and leaving 5 other children in the pre-k area unsupervised. This prevented the caregiver from having adequate physical proximity and auditory or visual awareness of each child in care.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-04-19. Correction verified 2023-05-04.
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Supervision & ratios
Ratios were not met when a caregiver was caring for a total of 10 children of varying ages. The ages of the children were One infant, and Nine children between 18 months-4 years of age. According to the ratio chart when 12 or fewer children are present two caregivers were required with the group of children based on the number of children and age of children.
HHSC 746.1701 — Child/Caregiver Ratio - 12 or Fewer Children
HHSC risk weight: Medium. Corrected 2023-04-19. Correction verified 2023-05-04.
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Supervision & ratios Serious
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Nov 10, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 24, 2022 Inspection · Deficiencies cited
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Staff background & training Serious
A caregiver was allowed to be present in the operation and have director contact with children in care prior to the operation receiving notice from the CBCU (Centralized Background Check Unit) regarding the person s eligibility. Note: The Person left the operation during the inspection.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-10-24. Correction verified 2022-10-24.
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Other
A group of children including a child under the age of 2 were watching television during breakfast.
HHSC 746.2207(a) — Screen Time Activities - Not Used for Under Two
HHSC risk weight: Medium. Corrected 2022-10-24. Correction verified 2022-11-10.
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Cleanliness & sanitation
A group of children of varying ages did not have their hands washed before eating the morning snack. NOTE: This was addressed during inspection and children's hands were washed.
HHSC 746.3417(1) — Children Handwashing Before Eating
HHSC risk weight: Medium High. Corrected 2022-10-24. Correction verified 2022-11-10.
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Illness & medication
There were no records available for review for two children in care. 3 of 5 children's immunization records reviewed were not current. Note: The records missing for the two children were brought to the center and were reviewed.
HHSC 746.801(1) — Required Records Maintained and Made Available - Children's Records
HHSC risk weight: Medium. Corrected 2022-10-31. Correction verified 2022-11-10.
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Staff background & training Serious
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Dec 29, 2021 Inspection · Deficiencies cited
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Cleanliness & sanitation
Soiled diapers were being disposed of in a trash can with no lid/cover in the infant room. Note: This was CORRECTED during the inspection as the trash can was replaced with one that had a lid.
HHSC 746.3505(f) — Diapering Procedures-Soiled Diapers Kept in a Sanitary Manner
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2021-12-29.
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Cleanliness & sanitation
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Dec 16, 2021 Inspection · Deficiencies cited
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Supervision & ratios Serious
Proper supervision was not established as there was only one caregiver in the building caring for 11 children of varying ages. The children were divided into two groups and in different rooms. Four infants and a toddler were observed in the infant room. Four toddlers and two pre-k children were observed in the pre-k area asleep on floor mats. The caregiver was observed in the infant room leaving the children in the pre-k area unsupervised.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2021-12-16. Correction verified 2021-12-29.
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Supervision & ratios
Ratios were not met when a caregiver was caring for a total of 11 children of varying ages. The ages of the children were Four infants 0-17 months old, and Seven children between 18 months-4 years of age. According to the ratio chart two caregivers were required with the group of children based on the number of children in each age category.
HHSC 746.1701 — Child/Caregiver Ratio - 12 or Fewer Children
HHSC risk weight: Medium. Corrected 2021-12-16. Correction verified 2021-12-29.
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Supervision & ratios Serious
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Nov 30, 2021 Inspection · Deficiencies cited
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Staff background & training
A caregiver did not have current training in pediatric first aid with rescue breathing and choking.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2021-12-07. Correction verified 2021-12-07.
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Staff background & training
A caregiver did not have current training in pediatric cardiopulmonary resuscitation (CPR).
HHSC 746.1315(b) — Each Caregiver and the Director Must Have Current Training in pediatric CPR
HHSC risk weight: Medium High. Corrected 2021-12-07. Correction verified 2021-12-07.
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Safety & premises
A small television in the infant room was not anchored or strapped to prevent from tipping over. A sand box in the outdoor area was not properly maintained as the sand box was filled with standing water. Note: The television was removed and stored away. The sand box containing water was emptied during the inspection.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2021-11-30. Correction verified 2021-12-16.
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Supervision & ratios
The operational policies reviewed were missing the following information: Promotion of indoor and outdoor physical activity that is consistent with Subchapter F of this chapter (relating to Developmental Activities) your policies must include: (A) The benefits of physical activity and outdoor play; (B) The duration of physical activity at your operation, both indoor and outdoor; (C) The type of physical activity (structured and unstructured) that children may engage in at your operation; (D) Each setting in which your physical activity program will take place; (E) The recommended clothing and footwear that will allow a child to participate freely and safely in physicalactivities; and (F) A plan to ensure physical activity occurs on days when extreme weather conditions prohibit or limit outdoor play.
HHSC 746.501(a)(18)(A) — Written Operational Policies - Benefits
HHSC risk weight: Medium. Corrected 2021-12-07. Correction verified 2021-12-07.
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Safety & premises Serious
A designated fire exit door was blocked with children's equipment. Note: This was addressed with director and the equipment was removed.
HHSC 746.5209(c) — No Blocked or Locked Doors as Exits
HHSC risk weight: High. Corrected 2021-11-30. Correction verified 2021-12-16.
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Records & paperwork
A caregiver's record was not available for review during the inspection. 1 of 3 records reviewed was missing the caregiver's education documentation.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2021-12-08. Correction verified 2021-12-16.
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Staff background & training
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.