Open Hearts Children And Family Services
1111 W MOCKINGBIRD LN # 1030, Dallas, TX 75247 · Dallas County
Program
- Type
- Child-placing agency
- Ages
- -
- Hours
- 09:30 AM-02:30 PM
- Director / administrator
- Chante Nichelle Mitchell
- Phone
- (469) 730-3284
- Regulated since
- Jan 15, 2016
- HHSC IDs
- Operation 1163043 · number 1553281- 10071
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 5 | 2 | Supervision & ratios (2), Staff background & training (1), Other (2) |
| 2025 | 14 | 9 | Cleanliness & sanitation (1), Illness & medication (3), Supervision & ratios (1), Discipline & child guidance (3), Safety & premises (1), Staff background & training (1), Other (4) |
| 2024 | 37 | 19 | Cleanliness & sanitation (3), Illness & medication (5), Supervision & ratios (8), Discipline & child guidance (1), Safety & premises (3), Staff background & training (2), Records & paperwork (1), Other (14) |
| 2023 | 17 | 10 | Illness & medication (1), Safety & premises (3), Staff background & training (3), Other (10) |
| 2022 | 12 | 9 | Illness & medication (2), Supervision & ratios (3), Discipline & child guidance (1), Safety & premises (2), Staff background & training (2), Other (2) |
| 2021 | 2 | 1 | Illness & medication (1), Staff background & training (1) |
Enforcement actions
- Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
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Sep 10, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 1, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 13, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 6, 2026 Report · Deficiencies cited
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Other
A child over the age of three years old is sharing a bedroom with the foster parent.
HHSC 749.3027(a)(2) — Bedrooms-Child may share a bedroom with an adult caregiver if the child is under three years old
HHSC risk weight: Medium. Corrected 2026-08-21. Correction verified 2026-08-20.
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Other
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Jul 2, 2026 Report · Deficiencies cited
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Staff background & training Serious
A household member was living in the foster home for approximately two months before the operation received the individual's fingerprint background check results.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2026-08-05. Correction verified 2026-08-13.
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Supervision & ratios Serious
A household member moved into the foster home and the operation was not notified by the home until two days later.
HHSC 749.2655(2) — Notification-Home must notify agency of any major life changes as defined in 749.2805 before change occurs or immediately upon discovery
HHSC risk weight: Medium High. Corrected 2026-08-05. Correction verified 2026-08-13.
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Other
Two of the three quarterly supervisory visit forms reviewed did not have any documentation on the persons present during the supervisory visit.
HHSC 749.2815(d) — Supervisory Visits-Document rules evaluated, deficiencies, compliance plans; document change to home study info, incl. reason for verification change
HHSC risk weight: Medium. Corrected 2026-08-05. Correction verified 2026-08-13.
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Staff background & training Serious
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Jun 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 22, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jun 18, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 4, 2026 Report · Deficiencies cited
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Supervision & ratios
The operation did not provide records timely.
HHSC 749.537(a) — Active records-Available for immediate review and reproduction by Licensing
HHSC risk weight: Medium. Corrected 2026-08-14. Correction verified 2026-08-11.
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Supervision & ratios
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May 19, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 19, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 23, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 9, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Apr 2, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Mar 28, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 26, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Mar 5, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 17, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 3, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 18, 2025 Report · Deficiencies cited
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Discipline & child guidance
The agency did not inform Licensing of an investigation from a different entity on one of its foster homes.
HHSC 749.503(e)(6)(A) — Serious Incident-Report to Licensing within 24 hours of awareness of abuse/neglect investigation by other entity of person under auspices of agency.
HHSC risk weight: Medium. Corrected 2026-01-23. Correction verified 2026-01-20.
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Discipline & child guidance
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Dec 15, 2025 Assessment · No deficiencies cited
No violations cited on this visit.
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Dec 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 28, 2025 Report · Deficiencies cited
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Other
The caregivers failed to follow the feeding instructions provided by medical professionals for an infant in care.
HHSC 749.1819(a) — Infant requirements-Caregivers must feed an infant based on the recommendations of the infant's health-care professional
HHSC risk weight: Medium. Corrected 2025-12-09. Correction verified 2025-12-09.
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Other
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Oct 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 8, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 3, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 24, 2025 Report · Deficiencies cited
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Other Serious
During the inspection, the inspector was denied access to a locked bedroom that belongs to the adult biological son.
HHSC 745.8411(a) — Responsibilities - Not interfere with an inspection or investigation
HHSC risk weight: High. Corrected 2025-07-25. Correction verified 2025-07-21.
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Other Serious
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Jun 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 19, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jun 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 11, 2025 Assessment · Deficiencies cited
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Discipline & child guidance Serious
During a review conducted on June 11, 2025, it was determined that: (1) your operation?s administrator failed to ensure compliance with the current HM Plan; and (2) more than 12 months had elapsed since the effective date of the plan. As you know, the heightened monitoring plan for your operation included a specific ?planned end date? at the original 12-month mark by which your operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring.? As a direct result of the administrator?s failure to ensure timely compliance with heightened monitoring plan, your operation was unable to successfully move to post-plan monitoring by the original ?planned end date? necessitating previous extension. Furthermore, due to your recent citations issued on May 23, 2025, your operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended again. Further details of the administrator?s failure to ensure compliance include the following: Your operation received high and medium weighted citations in a pattern/trend category on May 23, 2025. Specifically, the operation was cited for standard 749.1953(a) Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work and 749.1521(2) Medication Storage-Keep medication inaccessible other than to caregivers responsible for stored medication. The operation has pending corrections. ? Operation failed to satisfy the conditions of the plan. ? Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring; and ? Operation was unable to meet compliance with Medium-High or High weighted licensing citations. Finding: 749.635(2) ? The licensed administrator must ensure the operation complies with current heightened monitoring plan.
HHSC 749.635(2) — AP CPA administrator responsibilities- Ensure that the operation complies with current heightened monitoring plans.
HHSC risk weight: Medium High. Corrected 2025-06-13. Correction verified 2025-06-13.
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Discipline & child guidance Serious
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Jun 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 21, 2025 Assessment · Deficiencies cited
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Illness & medication
A child's medication record was not in the child's file for the month of February 2025.
HHSC 749.1543(c) — Medication Records-Agency must maintain copies of all the child's medication records for the length of time services are provided to the child
HHSC risk weight: Medium Low. Corrected 2025-05-30. Correction verified 2025-05-22.
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Illness & medication
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May 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 17, 2025 Assessment · Deficiencies cited
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Cleanliness & sanitation Serious
The backyard was observed to be unkept with overgrown grass, BBQ pit was tipped over, a trampoline was present with unsecured netting and exposed support pipes that could pose as a hazard, several empty totes and crates were scattered throughout the yard. The backyard fence is in need of repair.
HHSC 749.3041(4) — Physical Environment-Foster home must ensure that outdoor areas are safe for children, kept clean, and in good repair
HHSC risk weight: Medium High. Corrected 2025-04-25. Correction verified 2025-05-19.
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Cleanliness & sanitation Serious
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Apr 17, 2025 Report · Deficiencies cited
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Illness & medication Serious
A child in care is administering medication to other children in care.
HHSC 749.1463(b)(6) — Administration of Medication-Ensure a person trained in & authorized to administer prescription medication administers the medication
HHSC risk weight: Medium High. Corrected 2025-05-30. Correction verified 2025-06-05.
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Illness & medication Serious
The foster parent allowed a child in care to have access to locked medication storage.
HHSC 749.1521(2) — Medication Storage-Keep medication inaccessible other than to caregivers responsible for stored medication
HHSC risk weight: High. Corrected 2025-05-30. Correction verified 2025-06-05.
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Staff background & training Serious
The foster parent is hitting a child in care on the hand as a form of punishment when the child has a potty-training accident.
HHSC 749.1953(a) — Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
HHSC risk weight: High. Corrected 2025-05-30. Correction verified 2025-06-05.
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Safety & premises
The foster home screening was not updated when two household members moved out of the home in 2019 and 2022.
HHSC 749.2453(a)(2) — You must update a foster home screening- When there is a major life change in the foster family as described in 749.2805
HHSC risk weight: Medium. Corrected 2025-05-30. Correction verified 2025-05-22.
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Other Serious
The caregiver allowed a child in care to participate in activities with family members in which the child was provided with alcohol and exposed to smoking and vaping nicotine and THC.
HHSC 749.607(1) — Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: High. Corrected 2025-05-30. Correction verified 2025-06-05.
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Illness & medication Serious
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Apr 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 9, 2025 Report · Deficiencies cited
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Discipline & child guidance Serious
A caregiver in the home choked a child in care resulting in injury.
HHSC 749.1953(a) — Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
HHSC risk weight: High. Corrected 2025-04-24. Correction verified 2025-05-19.
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Supervision & ratios Serious
A foster parent admitted to allowing two children under the age of 16 to babysit a six-year-old child in care.
HHSC 749.2599 — Supervision-A child 16 years old or older may serve as a babysitter for foster care children under the age of 13
HHSC risk weight: Medium High. Corrected 2025-05-23. Correction verified 2025-06-02.
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Discipline & child guidance Serious
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Apr 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 24, 2025 Assessment · Deficiencies cited
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Other
A child's service plan did not include all team members signatures within the 10-day timeframe following its completion.
HHSC 749.1323 — Implementation of Service Plan-Implement a plan as soon as all team members have reviewed and signed it, but no later than 10 days after meeting
HHSC risk weight: Medium Low. Corrected 2025-03-31. Correction verified 2025-04-22.
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Other
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Mar 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 26, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Feb 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 13, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Feb 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 11, 2024 Assessment · No deficiencies cited
No violations cited on this visit.
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Dec 10, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 9, 2024 Assessment · Deficiencies cited
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Illness & medication Serious
During a review conducted on December 9, 2024, it was determined that: (1) your operation?s administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. As you know, the heightened monitoring plan for your operation included a specific ?planned end date? at the original 12-month mark by which your operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with heightened monitoring plan, your operation is now unable to successfully move to post-plan monitoring. Furthermore, your operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: Your operation received a high weighted citation in a pattern/trend category on November 5, 2024. Specifically, the operation was cited for 749.1521(1) Medication Storage-Store medication in a locked container. The operation met compliance on November 19, 2024. - Operation failed to satisfy the conditions of the plan. - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring; and - Operation was unable to meet compliance with Medium-High or High weighted licensing citations. Finding: 749.635(2) ? The licensed administrator must ensure the operation complies with current heightened monitoring plan.
HHSC 749.635(2) — AP CPA administrator responsibilities- Ensure that the operation complies with current heightened monitoring plans.
HHSC risk weight: Medium High. Corrected 2024-12-10. Correction verified 2024-12-10.
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Illness & medication Serious
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Nov 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 14, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 5, 2024 Assessment · Deficiencies cited
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Illness & medication Serious
During a sampling inspection conducted on 10/29/2024, prescription medication was observed to be unlocked and accessible to children in care.
HHSC 749.1521(1) — Medication Storage-Store medication in a locked container
HHSC risk weight: High. Corrected 2024-11-06. Correction verified 2024-11-19.
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Illness & medication Serious
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Oct 31, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 30, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Sep 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 12, 2024 Assessment · No deficiencies cited
No violations cited on this visit.
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Sep 5, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 23, 2024 Assessment · Deficiencies cited
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Other
A child's service plan was not reviewed and updated timely, as it expired on May 27, 2024.
HHSC 749.1331(1) — Service Plan Review and Update-Review and update the plan for children receiving child-care services at least 180 days from the date of last plan
HHSC risk weight: Medium Low. Corrected 2024-08-30. Correction verified 2024-08-27.
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Other
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Aug 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 8, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 24, 2024 Assessment · Deficiencies cited
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Staff background & training Serious
A foster home file did not complete trauma informed care annual training timely.
HHSC 749.930(c)(2) — Annual Training-Each caregiver must complete 2hrs annual training on trauma informed care.
HHSC risk weight: Medium High. Corrected 2024-08-02. Correction verified 2024-09-06.
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Staff background & training Serious
A foster home file did not complete annual psychotropic medication training timely.
HHSC 749.930(c)(4) — Annual Training- Caregiver's who administer psychotropic medication must complete psychotropic medication training annually.
HHSC risk weight: Medium High. Corrected 2024-08-02. Correction verified 2024-09-06.
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Staff background & training Serious
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Jul 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 22, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 28, 2024 Assessment · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 11, 2024 Inspection · Deficiencies cited
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Supervision & ratios
The initial service plan updates for two children in care were not completed timely. One service plan was updated two days past the plan expiration date and the second service plan was update over one month past the plan expiration date.
HHSC 749.1331(1) — Service Plan Review and Update-Review and update the plan for children receiving child-care services at least 180 days from the date of last plan
HHSC risk weight: Medium Low. Corrected 2024-06-25. Correction verified 2024-07-11.
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Supervision & ratios
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Jun 6, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 6, 2024 Inspection · Deficiencies cited
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Supervision & ratios Serious
During the inspection, not all areas of the home were accessible.
HHSC 745.8411(b)(2) — Responsibilities - Provides access to all areas of the operation
HHSC risk weight: High. Corrected 2024-06-10. Correction verified 2024-06-19.
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Illness & medication Serious
There was medication observed in the master bathroom and master closet not in the locked container.
HHSC 749.1521(1) — Medication Storage-Store medication in a locked container
HHSC risk weight: High. Corrected 2024-06-10. Correction verified 2024-06-19.
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Supervision & ratios Serious
The home had seven children present at the time of the inspection,
HHSC 749.2551(a) — Capacity-1 parent FH with 1 additional caregiver or 2 parent FH may care for up to 6, except as noted in chart below
HHSC risk weight: Medium High. Corrected 2024-06-10. Correction verified 2024-06-19.
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Other
At the time of the inspection, the youngest child in care had been moved to and was sleeping in the office/school room of the home.
HHSC 749.3023(c)(1) — Bedrooms-foster children or any other household members may not use a room commonly used for other purposes as a bedroom
HHSC risk weight: Medium Low. Corrected 2024-06-10. Correction verified 2024-06-19.
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Safety & premises Serious
At the time of the inspection, the caregiver planned to transport 7 children ages 8 and younger without booster seats installed. THe plan was also to place a child under the age of 12 years old in the front seat.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2024-06-10. Correction verified 2024-06-19.
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Supervision & ratios Serious
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Jun 4, 2024 Report · Deficiencies cited
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Other
The two months of quarterly supervisory visits reviewed did not include documentation on the stress in the home, the children's behaviors, or the methods for responding to the behaviors.
HHSC 749.2815(c)(4) — Supervisory Visits- Document and evaluate any challenging behaviors of the current children in the home, stress levels, and methods for responding
HHSC risk weight: Medium. Corrected 2024-07-08. Correction verified 2024-07-24.
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Cleanliness & sanitation Serious
A mesh crib was observed to have a large tear in one of the side walls.
HHSC 749.3041(2) — Physical Environment-Foster home must ensure that equipment and furniture are safe for children, kept clean, and in good repair
HHSC risk weight: Medium High. Corrected 2024-07-08. Correction verified 2024-07-16.
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Other Serious
The child placement staff failed to monitor and provide support to the caregivers by not checking for car seats/booster seats before assuming and documenting that the home had enough.
HHSC 749.663(a)(5) — Child placement staff responsibilities-Monitor and provide support services to foster parents, initiate development/corrective/adverse action plans
HHSC risk weight: Medium High. Corrected 2024-07-08. Correction verified 2024-07-16.
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Other
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May 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 14, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 30, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 18, 2024 Inspection · Deficiencies cited
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Other
Four supervisory visits summaries were reviewed for two foster homes and all of the summaries are missing documentation for the behviors of the childlren, discipline methods used and stressors in the home.
HHSC 749.2815(c)(4) — Supervisory Visits- Document and evaluate any challenging behaviors of the current children in the home, stress levels, and methods for responding
HHSC risk weight: Medium. Corrected 2024-04-25. Correction verified 2024-04-19.
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Other
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Apr 18, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 3, 2024 Report · Deficiencies cited
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Illness & medication
A child in care was refusing to take their medication. The caregivers were not keeping a medication record for the child and failed to document the child's refusal.
HHSC 749.1541(c)(7) — Medication Record-Must include the child's refusal to accept medication
HHSC risk weight: Medium. Corrected 2024-07-24. Correction verified 2024-07-22.
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Safety & premises
A foster home screening update was not completed when a child in care was adopted in 2018.
HHSC 749.2453(a)(3) — You must update a foster home screening- When there is a change that affects a foster home's verification as described in 749.2803
HHSC risk weight: Medium. Corrected 2024-07-24. Correction verified 2024-07-11.
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Illness & medication
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Mar 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 10, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 6, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was found deficient as part of a DFPS investigation.
HHSC 749.1003(b)(1)(B) — Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
HHSC risk weight: High. Corrected 2024-09-13. Correction verified 2024-09-17.
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Other
The foster parent failed to participate in conferences with school faculty every six weeks as required per the child's initial service plan.
HHSC 749.1007(b)(1) — Child Rights education-Foster parents and caregivers attend and participate in school staffings, conferences, and education meetings
HHSC risk weight: Medium Low. Corrected 2024-09-13. Correction verified 2024-09-17.
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Other
The agency failed to ensure that a copy of children's service plans was reviewed and shared with the backup caregiver living in the home that was providing daily oversight of the children in care.
HHSC 749.1321(a)(3) — Sharing Initial Service Plan-Agency must give copy or summary of the initial service plan to the child's caregivers
HHSC risk weight: Medium. Corrected 2024-09-13. Correction verified 2024-09-17.
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Other Serious
When a child in care was discharged from a behavioral health facility, the foster parent did not take the child to the outpatient treatment program as required by the hospital psychiatrist.
HHSC 749.1401(d) — General medical requirements-Obtain follow-up medical treatment as recommended by the health-care professional
HHSC risk weight: Medium High. Corrected 2024-09-13. Correction verified 2024-09-17.
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Illness & medication
A child in care was refusing to take their prescribed medication and the caregivers were not documenting the child's refusal.
HHSC 749.1541(c)(7) — Medication Record-Must include the child's refusal to accept medication
HHSC risk weight: Medium. Corrected 2024-09-13. Correction verified 2024-09-17.
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Supervision & ratios Serious
Child placement management staff were aware of a child's increasing behavioral concerns and did not provide the level of support needed by the caregivers, nor the appropriate oversight needed to ensure the safety of the children placed in the home.
HHSC 749.2591(a)(1) — Supervision-Child placement management staff must ensure that supervision accounts for the specific needs of the children in care in each home
HHSC risk weight: Medium High. Corrected 2024-09-13. Correction verified 2024-09-17.
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Supervision & ratios Serious
The foster parent failed to provide the level of supervision necessary for children placed in the home which allowed to two children in care to use illicit substances leading to each child overdosing and requiring emergency medical treatment.
HHSC 749.2593(a)(3) — Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
HHSC risk weight: High. Corrected 2024-09-13. Correction verified 2024-09-17.
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Supervision & ratios Serious
The foster parent failed to follow the recreational and therapeutic requirements documented in the initial service plan for a child in care.
HHSC 749.2593(c)(6) — Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
HHSC risk weight: Medium High. Corrected 2024-09-13. Correction verified 2024-09-17.
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Cleanliness & sanitation Serious
A child in care with a known, documented history of swallowing cleaning products had access to and used the cleaning supplies in the home.
HHSC 749.3041(7) — Physical Environment-Foster home must ensure that flammable or poisonous substances are stored out of reach of children, as needed
HHSC risk weight: Medium High. Corrected 2024-09-13. Correction verified 2024-09-17.
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Records & paperwork
A foster home was providing transitional living services, and its agency is not licensed to provide these services.
HHSC 749.63(1) — Types of services-Must only provide services listed on permit
HHSC risk weight: Medium. Corrected 2024-09-13. Correction verified 2024-09-17.
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Discipline & child guidance Serious
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Mar 4, 2024 Inspection · Deficiencies cited
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Other
The caregivers did not bring a child in care their clothing for a week when admitted to the hospital.
HHSC 749.1003(b)(3)(G) — Children's rights-Adhere to the child's right to have comfortable personal clothing, suitable to his age and size and comparable with peers
HHSC risk weight: Medium. Corrected 2024-03-08. Correction verified 2024-04-30.
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Other
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Mar 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 29, 2024 Report · Deficiencies cited
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Other
The floor plan submitted does not have the room clearly identified with wall, nor the dimensions per room. The floor plan also does not indicate what areas will be for children's usage.
HHSC 749.2470(3)(A) — Verification-Includes obtaining floor plan showing dimensions and purposes of all rooms in the home and identifying indoor areas for children's use
HHSC risk weight: Medium Low. Corrected 2024-04-04. Correction verified 2024-04-10.
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Supervision & ratios Serious
The caregiver was not aware of the children not wearing their seatbelt while the car was in motion.
HHSC 749.2593(a)(2) — Supervision-The caregiver is responsible for being aware of and accountable for each child's on-going activity
HHSC risk weight: High. Corrected 2024-04-04. Correction verified 2024-06-25.
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Other
The documented quarterly visits did not include the homes level of stress, behaviors of the children in the home, or the methods of responding to the children.
HHSC 749.2815(c)(4) — Supervisory Visits- Document and evaluate any challenging behaviors of the current children in the home, stress levels, and methods for responding
HHSC risk weight: Medium. Corrected 2024-04-04. Correction verified 2024-04-19.
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Safety & premises Serious
A child safety seat is not being strapped into the vehicle according to the printed manufactures instructions.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2024-03-05. Correction verified 2024-06-25.
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Other
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Feb 25, 2024 Report
No violations cited on this visit.
-
Feb 25, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 14, 2024 Report · Deficiencies cited
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Other
The original foster home screening and the home screening update are missing the following requirements: Documentation on the method used to obtain proof of the foster parent's income(749.2447(6)) Service call information obtained from local law enforcement (749.2447(7)) There is no documentation in the home screening regarding any previous history with other child placement agencies (749.2447(23)) When a home screening update is complete, the agency must also assess the appropriateness of placement of children in the home. This was not documented in the home screening update. (749.2453(d)(1))
HHSC 749.2445(c)(1) — Verification-The foster home screening must document required info in 749.2447
HHSC risk weight: Medium. Corrected 2024-04-04. Correction verified 2024-04-02.
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Other
The foster parent adopted two children in 2019 and there were no interviews or observations of the children (then ages 2 and 3) documented in the home screening update. The following was also missing from the home screening update related to the children's adoption: No family/group interview or observation is documented (749.2449(a)(5)) There is no documentation that a visit was completed in the home with all household members present (749.2449(b)
HHSC 749.2449(a)(2) — Interview For Foster Home Screening-Must include at least one individual interview with each child 3 yrs old or older living in the home
HHSC risk weight: Medium. Corrected 2024-04-04. Correction verified 2024-04-02.
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Other
There are no interviews documented for any of the references obtained for the home screening as required for family and community references in 749.2449(a)(7) and (a)(8).
HHSC 749.2449(a)(7) — Interview For Foster Home Screening- Must include one interview with a family member not living in the home.
HHSC risk weight: Medium. Corrected 2024-04-04. Correction verified 2024-04-02.
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Supervision & ratios
The agency did not change the foster home capacity when two children were adopted in 2019.
HHSC 749.2489(4) — Reports to Licensing-Agency submits information within two working days of changing the conditions of the verification for an existing home
HHSC risk weight: Medium Low. Corrected 2024-03-15. Correction verified 2024-03-14.
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Other
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Feb 8, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 19, 2024 Report · Deficiencies cited
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Cleanliness & sanitation Serious
Kitchen counters were observed to be cluttered with items.
HHSC 749.3081(a) — Food Preparation-caregivers must keep furniture, equipment, food surfaces, and areas where food is prepared, eaten, or stored clean and in repair
HHSC risk weight: Medium High. Corrected 2024-03-22. Correction verified 2024-03-19.
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Cleanliness & sanitation Serious
-
Jan 10, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jan 9, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2023 Assessment · Deficiencies cited
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Illness & medication Serious
There was medication on the kitchen counter, master bathroom, master bedrooms, both adult rooms that was not locked up.
HHSC 749.1521(1) — Medication Storage-Store medication in a locked container
HHSC risk weight: High. Corrected 2023-12-21. Correction verified 2023-12-27.
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Safety & premises Serious
There was a 6-week-old infant observed sleeping on loose fitted sheets.
HHSC 749.1807(a)(2) — Infant requirements-All cribs must have sheets that fit snugly and do not present an entanglement hazard
HHSC risk weight: Medium High. Corrected 2023-12-21. Correction verified 2023-12-27.
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Safety & premises Serious
A 6 week old infant was asleep in a bassinet on top of a blanket and there was a curved pillow near the head.
HHSC 749.1813(b) — AP Prohibited for infants-Crib must be bare except for tight fitting sheet & crib mattress cover per 749.1813(c) for infant less than 12 months
HHSC risk weight: High. Corrected 2023-12-21. Correction verified 2023-12-27.
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Other
A child in care is sleeping on the couch as the designated sleep arrangements.
HHSC 749.3023(c)(1) — Bedrooms-foster children or any other household members may not use a room commonly used for other purposes as a bedroom
HHSC risk weight: Medium Low. Corrected 2023-12-29. Correction verified 2023-12-27.
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Safety & premises Serious
The 5-year-old was being transported without a booster seat.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2023-12-21. Correction verified 2023-12-27.
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Illness & medication Serious
-
Dec 19, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 18, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 9, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 5, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 4, 2023 Assessment · Deficiencies cited
-
Staff background & training Serious
On 11/20/2023, the agency was cited when a background check was not completed for a household member. The compliance date for the deficiency was 11/22/2023. As of 12/4/2023, the agency has failed to meet compliance. Therefore, the deficiency will be re-cited.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2024-02-23. Correction verified 2024-03-13.
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Staff background & training Serious
-
Nov 28, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 11, 2023 Report · Deficiencies cited
-
Other
Two foster home files reviewed indicated on the supervisory visit documentation that both foster parents were present for the visit, but the documentation did not include both foster parents' signature on the supervisory form.
HHSC 749.2815(e) — Supervisory Visits- Documentation must be signed by each foster parent present for visit and child placement staff conducting visit
HHSC risk weight: Medium. Corrected 2024-01-16. Correction verified 2024-01-09.
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Other
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Oct 31, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 24, 2023 Inspection · Deficiencies cited
-
Other
Two of the two foster home files reviewed, there was no verification on how income was verified and it did not indicate if two consecutive bank statements or tax returned were used.
HHSC 749.2447(6)(B)(i) — Foster Home Screening-Document and assess for each prospective parent proof of income for last 60 days or 2 complete months
HHSC risk weight: Medium. Corrected 2023-10-31. Correction verified 2023-10-31.
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Other
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Oct 17, 2023 Report · Deficiencies cited
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Staff background & training Serious
An adult family member is living in the home and does not have an active background check.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2023-12-04. Correction verified 2023-12-04.
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Other Serious
The home screening does not adequately discuss the assessment of the caregiver's ability or willingness to work with specific ages, behaviors or needs of children in care.
HHSC 749.2447(22)(A) — Foster Home Screening-Agency documents prospective foster parent's ability to work with specific kinds of behaviors, backgrounds, special needs
HHSC risk weight: Medium High. Corrected 2023-12-04. Correction verified 2023-12-12.
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Other
There is no documentation of any discussion with the caregiver regarding the reimbursement process.
HHSC 749.2447(6)(A) — Foster Home Screening-Discuss with prospective foster parents your reimbursement process, if applicable
HHSC risk weight: Medium. Corrected 2023-12-04. Correction verified 2023-12-12.
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Other Serious
The home screening does not have any documentation regarding service call information obtained by local law enforcement.
HHSC 749.2447(7)(B)(i) — Foster Home Screening- Obtain service call information from law enforcement for past two years
HHSC risk weight: High. Corrected 2023-12-04. Correction verified 2023-12-12.
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Other
Only one community reference is documented in the home screening.
HHSC 749.2449(A)(8) — Interview For Foster Home Screening- Must include two interviews with neighbors, school personnel, clergy, or other unrelated members of community
HHSC risk weight: Medium. Corrected 2023-12-04. Correction verified 2023-12-12.
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Other
There is no group interview with all household members documented in the home screening. There is also no documentation that the home was visited when all household members were present as required in minimum standard 749.2449(b).
HHSC 749.2449(a)(5) — Interview For Foster Home Screening-Must include at least one family group interview with all family members living in the home
HHSC risk weight: Medium. Corrected 2023-12-04. Correction verified 2023-12-12.
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Other
Interviews for references are documented with only a name, relationship type and a phone number.
HHSC 749.2451(b) — Documentation of Interviews-For each interview, must include date and method of contact, date of interview, who was present and summary
HHSC risk weight: Medium Low. Corrected 2023-12-04. Correction verified 2023-12-12.
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Other Serious
The caregiver is physically disciplining their adopted child in the presence of children in care.
HHSC 749.607(1) — Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: High. Corrected 2023-12-04. Correction verified 2023-12-15.
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Staff background & training Serious
-
Oct 16, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 13, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 2, 2023 Assessment · Deficiencies cited
-
Staff background & training Serious
It was discovered during a sampling inspection that 3 frequent visitors to a foster home licensed with your operation, did not have required background checks
HHSC 745.621(a)(7) — AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
HHSC risk weight: High. Corrected 2023-08-04. Correction verified 2023-08-22.
-
Staff background & training Serious
-
Jul 20, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Jun 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 10, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 25, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 16, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 15, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 6, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 24, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Dec 23, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Nov 28, 2022 Inspection · Deficiencies cited
-
Supervision & ratios
2 of 3 Children records reviewed during inspection at the operation did not have signatures for children in care or caretakers of children
HHSC 749.1005(d) — Informing child of rights-Person being informed must sign statement indicating he read and understands rights; signed copy filed in child's record
HHSC risk weight: Medium. Corrected 2022-12-12. Correction verified 2023-12-12.
-
Supervision & ratios
-
Nov 23, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 23, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Nov 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 2, 2022 Report · Deficiencies cited
-
Supervision & ratios Serious
Children's supervision plans in their service plans were not being followed.
HHSC 749.2593(c)(6) — Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
HHSC risk weight: Medium High. Corrected 2022-12-30. Correction verified 2023-01-06.
-
Supervision & ratios Serious
-
Oct 12, 2022 Report · Deficiencies cited
-
Illness & medication Serious
Caregiver did not have a medication log for several medications dispensed to the child in the month of November. The caregiver also did not document all medications dispensed to the child on the log in the previous month of October.
HHSC 749.1541(a) — Medication Record-Maintain cumulative record of prescription medications dispensed to child, include nonprescription meds for child under five yrs old
HHSC risk weight: Medium High. Corrected 2022-12-16. Correction verified 2022-12-16.
-
Illness & medication
Medication logs for the month of October did not include the name of the prescribing physician or the reason for the medication.
HHSC 749.1541(c)(2) — Medication Record-Must include prescribing health-care professional's name
HHSC risk weight: Medium. Corrected 2022-12-16. Correction verified 2022-12-16.
-
Illness & medication Serious
-
Oct 9, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 8, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 15, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 2, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 1, 2022 Report · Deficiencies cited
-
Discipline & child guidance Serious
A caregiver made children in care hold their hands in the air while in time out.
HHSC 749.1957(5) — Other Prohibited Discipline-Maintaining an uncomfortable physical position
HHSC risk weight: Medium High. Corrected 2022-08-05. Correction verified 2022-08-04.
-
Discipline & child guidance Serious
-
Mar 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 17, 2022 Report · Deficiencies cited (self-report)
-
Safety & premises Serious
A child in care was transported in the foster parents mini van without being placed in a car seat.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2022-05-26. Correction verified 2022-05-26.
-
Safety & premises Serious
-
Mar 15, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 14, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 21, 2022 Assessment · Deficiencies cited
-
Staff background & training Serious
There is not a background check for an alternate caregiver of the home
HHSC 745.621(a)(7) — AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
HHSC risk weight: High. Corrected 2022-02-22. Correction verified 2022-02-22.
-
Staff background & training Serious
-
Feb 10, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 8, 2022 Report · Deficiencies cited
-
Other Serious
5 of the six children interviewed all claimed that the foster parent would yell at them or that they heard the foster parent yelling at their siblings.
HHSC 749.1957(8) — Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child
HHSC risk weight: Medium High. Corrected 2022-04-11. Correction verified 2022-04-11.
-
Supervision & ratios Serious
All three children were allowed to play at the park without adult supervision present.
HHSC 749.2593(a)(3) — Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
HHSC risk weight: High. Corrected 2022-04-11. Correction verified 2022-04-11.
-
Other Serious
-
Jan 19, 2022 Inspection · Deficiencies cited
-
Staff background & training Serious
There was a household member that did not have a cleared background.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-01-26. Correction verified 2022-01-26.
-
Safety & premises
The home screening did not address a household member moving into the home. In addition, the household member moving in would change the verification 749.2453(a)(3).
HHSC 749.2453(a)(2) — You must update a foster home screening- When there is a major life change in the foster family as described in 749.2805
HHSC risk weight: Medium. Corrected 2022-01-31. Correction verified 2022-01-26.
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Other Serious
A foster child was sleeping on the couch and did not have a bed.
HHSC 749.3031(a) — Beds and bedding-each child shall have his own bed and mattress
HHSC risk weight: Medium High. Corrected 2022-01-26. Correction verified 2022-01-26.
-
Staff background & training Serious
-
Jan 13, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 14, 2021 Inspection · Deficiencies cited
-
Illness & medication Serious
There was one medication log that was reviewed that showed a child did not receive his medication as prescribed
HHSC 749.1463(b)(3) — AP Administration of Medication-Administer medications according to label instructions or a prescribing health-care professional's subsequent orders
HHSC risk weight: High. Corrected 2021-12-28. Correction verified 2022-01-14.
-
Staff background & training
New employee record reviewed was incomplete.
HHSC 749.605(b)(4) — Minimum qualifications for employees-Complete notarized Licensing Affidavit for Applicants for Employment form
HHSC risk weight: Medium. Corrected at inspection. Corrected 2021-12-14.
-
Illness & medication Serious
-
Nov 18, 2021 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 15, 2021 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 10, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.