Lionheart Childrens Academy
3665 W PRESIDENT GEORGE BUSH H, Plano, TX 75075 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 184
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:00 PM
- Director / administrator
- Turkessa Shelley
- Phone
- (972) 930-5767
- Regulated since
- Jun 8, 2018
- HHSC IDs
- Operation 1294267 · number 1665353
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 8 | 2 | Supervision & ratios (4), Other (4) |
| 2024 | 14 | 10 | Supervision & ratios (10), Discipline & child guidance (2), Other (2) |
| 2023 | 36 | 26 | Cleanliness & sanitation (4), Illness & medication (2), Supervision & ratios (10), Discipline & child guidance (6), Food & allergies (2), Staff background & training (2), Records & paperwork (2), Other (8) |
| 2022 | 4 | 2 | Cleanliness & sanitation (2), Food & allergies (2) |
Inspections, investigations & assessments
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Apr 10, 2026 Inspection · Deficiencies cited
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Other
Infant feeding sheets in two infant rooms were not updated.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2026-04-21. Correction verified 2026-04-24.
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Other
Cots in four of the classrooms were not labeled.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected 2026-04-17. Correction verified 2026-04-24.
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Supervision & ratios Serious
According to documentation the operations fire inspection was conduced on 2/26/2025 and the operation stated that had an isnpection completed but did not have the report avaliable for review.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2026-04-21. Correction verified 2026-04-21.
HHSC inspection history · no longer published by HHSC; kept here
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Other
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Apr 10, 2026 Inspection · Deficiencies cited
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Other
Infant feeding sheets in two infant rooms were not updated.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2026-04-21. Correction verified 2026-04-24.
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Other
Cots in four of the classrooms were not labeled.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected 2026-04-17. Correction verified 2026-04-24.
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Supervision & ratios Serious
According to documentation the operations fire inspection was conduced on 2/26/2025 and the operation stated that had an isnpection completed but did not have the report avaliable for review.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2026-04-21. Correction verified 2026-04-21.
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Other
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Mar 24, 2026 Assessment · Deficiencies cited
-
Supervision & ratios
The operation made a change in Director on 3/2/2026 and did not notify licensing.
HHSC 746.303(a)(4) — Report Change in Director
HHSC risk weight: Medium High. Corrected 2026-03-27. Correction verified 2026-03-25.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Mar 24, 2026 Assessment · Deficiencies cited
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Supervision & ratios
The operation made a change in Director on 3/2/2026 and did not notify licensing.
HHSC 746.303(a)(4) — Report Change in Director
HHSC risk weight: Medium High. Corrected 2026-03-27. Correction verified 2026-03-25.
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Supervision & ratios
-
Oct 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 12, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 19, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios
The governing body failed to implement plans that will prevent prohibited discipline issues at the operation.
HHSC 746.201(9) — Complying with Laws and Rules
HHSC risk weight: Medium High. Corrected 2024-10-04. Correction verified 2024-10-07.
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Discipline & child guidance Serious
A caregiver was observed popping a child on the hand and on the back of the head.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2024-10-01. Correction verified 2024-10-07.
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Supervision & ratios
-
Sep 19, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios
The governing body failed to implement plans that will prevent prohibited discipline issues at the operation.
HHSC 746.201(9) — Complying with Laws and Rules
HHSC risk weight: Medium High. Corrected 2024-10-04. Correction verified 2024-10-07.
-
Discipline & child guidance Serious
A caregiver was observed popping a child on the hand and on the back of the head.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2024-10-01. Correction verified 2024-10-07.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Aug 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A toddler was left unsupervised for three minutes on the playground. The caregiver realized that the child was missing when they returned to the classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-07-02. Correction verified 2024-07-19.
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Supervision & ratios Serious
-
Jul 2, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A toddler was left unsupervised for three minutes on the playground. The caregiver realized that the child was missing when they returned to the classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-07-02. Correction verified 2024-07-19.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Jun 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
This standard was evaluated as part of an investigation and found to be deficient. The caregiver inappropriately grabbed and pulled a child while in care at the operation.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-07-11. Correction verified 2024-07-19.
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Supervision & ratios Serious
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Jun 27, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
This standard was evaluated as part of an investigation and found to be deficient. The caregiver inappropriately grabbed and pulled a child while in care at the operation.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-07-11. Correction verified 2024-07-19.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Jun 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Apr 26, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A two year old child was left unattended outside of their classroom for five minutes. The child was found by a caregiver.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-04-29. Correction verified 2024-05-02.
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Other
The caregiver failed to use the tracking system appropriately.
HHSC 746.631(b) — Caregivers Have Access to Tracking System
HHSC risk weight: Medium High. Corrected 2024-04-29. Correction verified 2024-05-02.
HHSC inspection history · no longer published by HHSC; kept here
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Supervision & ratios Serious
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Apr 26, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A two year old child was left unattended outside of their classroom for five minutes. The child was found by a caregiver.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-04-29. Correction verified 2024-05-02.
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Other
The caregiver failed to use the tracking system appropriately.
HHSC 746.631(b) — Caregivers Have Access to Tracking System
HHSC risk weight: Medium High. Corrected 2024-04-29. Correction verified 2024-05-02.
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Supervision & ratios Serious
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Mar 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Mar 4, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A staff member failed to supervise the children appropriately in the classroom. Two staff members were talking to one another through a door which resulted in an incident occurring in the classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-03-11. Correction verified 2024-03-19.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Mar 4, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A staff member failed to supervise the children appropriately in the classroom. Two staff members were talking to one another through a door which resulted in an incident occurring in the classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-03-11. Correction verified 2024-03-19.
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Supervision & ratios Serious
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Dec 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Nov 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Nov 28, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A toddler was left unsupervised for two minutes inside the building.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-12-05. Correction verified 2023-12-12.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Nov 28, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A toddler was left unsupervised for two minutes inside the building.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-12-05. Correction verified 2023-12-12.
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Supervision & ratios Serious
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Nov 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 22, 2023 Report · Deficiencies cited (self-report)
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Staff background & training Serious
A caregiver was observed pulling a child towards them and tapping them on their head. The incident happened during naptime and the child was lying on their cot.
HHSC 746.2805(2) — Prohibited Punishments - Associated with Food, Naps, or Toilet Training
HHSC risk weight: High. Corrected 2023-11-29. Correction verified 2023-11-30.
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Staff background & training Serious
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Nov 22, 2023 Report · Deficiencies cited (self-report)
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Staff background & training Serious
A caregiver was observed pulling a child towards them and tapping them on their head. The incident happened during naptime and the child was lying on their cot.
HHSC 746.2805(2) — Prohibited Punishments - Associated with Food, Naps, or Toilet Training
HHSC risk weight: High. Corrected 2023-11-29. Correction verified 2023-11-30.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training Serious
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Nov 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 10, 2023 Report · Deficiencies cited (self-report)
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Other
A caregiver failed to communicate with a teacher that she was bringing a child to their classroom. The caregiver opened the door and the child entered without a teacher in place. The toddler was alone in the classroom for thirteen minutes.
HHSC 746.1203(10) — Responsibilities of Caregivers - Share Information with Incoming Caregivers
HHSC risk weight: Medium High. Corrected 2023-11-14. Correction verified 2023-11-21.
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Supervision & ratios Serious
A toddler was left unsupervised for thirteen minutes in a classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-11-14. Correction verified 2023-11-21.
HHSC inspection history · no longer published by HHSC; kept here
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Other
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Nov 10, 2023 Report · Deficiencies cited (self-report)
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Other
A caregiver failed to communicate with a teacher that she was bringing a child to their classroom. The caregiver opened the door and the child entered without a teacher in place. The toddler was alone in the classroom for thirteen minutes.
HHSC 746.1203(10) — Responsibilities of Caregivers - Share Information with Incoming Caregivers
HHSC risk weight: Medium High. Corrected 2023-11-14. Correction verified 2023-11-21.
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Supervision & ratios Serious
A toddler was left unsupervised for thirteen minutes in a classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-11-14. Correction verified 2023-11-21.
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Other
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Nov 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 20, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A four year old was left unsupervised when their class went outside to the playground. The child was left for one minute and was found by the director in the building by the back door.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-10-24. Correction verified 2023-11-03.
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Supervision & ratios Serious
-
Oct 20, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A four year old was left unsupervised when their class went outside to the playground. The child was left for one minute and was found by the director in the building by the back door.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-10-24. Correction verified 2023-11-03.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Oct 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Sep 5, 2023 Inspection · Deficiencies cited
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Food & allergies
One allergy plan evaluated did not have the parent's signature.
HHSC 746.605(16) — Required Admission Information-Completed Food Allergy Plan
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-09-07.
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Illness & medication
Two children's records evaluated did not have current immunizations on file.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-09-07.
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Food & allergies
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Sep 5, 2023 Inspection · Deficiencies cited
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Food & allergies
One allergy plan evaluated did not have the parent's signature.
HHSC 746.605(16) — Required Admission Information-Completed Food Allergy Plan
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-09-07.
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Illness & medication
Two children's records evaluated did not have current immunizations on file.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-09-07.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
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Aug 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 24, 2023 Report · Deficiencies cited (self-report)
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Other Serious
A staff member was viewed on camera pulling a child up by the arms and dragging them a short distance to get them to stay in the designated area.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2023-07-30. Correction verified 2023-08-03.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
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Jul 24, 2023 Report · Deficiencies cited (self-report)
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Other Serious
A staff member was viewed on camera pulling a child up by the arms and dragging them a short distance to get them to stay in the designated area.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2023-07-30. Correction verified 2023-08-03.
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Other Serious
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Jun 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 21, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
May 21, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 10, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
A staff member failed to use good judgment when she allowed a parent to assist her in carrying a child into the operation. The staff member was not prepared for an emergency due to not having a working walkie talkie and FOB to open the door.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-05-30. Correction verified 2023-06-06.
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Supervision & ratios Serious
A staff member failed to supervise children appropriately on the playground. A staff member was unaware that children were in a blind spot on the playground which resulted in them opening and closing the gate. The children were observed walking out of the gate. The children were observed using the playground equipment inappropriately.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-05-30. Correction verified 2023-06-06.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
May 10, 2023 Report · Deficiencies cited
-
Supervision & ratios Serious
A staff member failed to use good judgment when she allowed a parent to assist her in carrying a child into the operation. The staff member was not prepared for an emergency due to not having a working walkie talkie and FOB to open the door.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-05-30. Correction verified 2023-06-06.
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Supervision & ratios Serious
A staff member failed to supervise children appropriately on the playground. A staff member was unaware that children were in a blind spot on the playground which resulted in them opening and closing the gate. The children were observed walking out of the gate. The children were observed using the playground equipment inappropriately.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-05-30. Correction verified 2023-06-06.
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Supervision & ratios Serious
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Apr 14, 2023 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was evaluated as part of an investigation and was determined that a caregiver was being rough with children. The caregiver was seen on video grabbing and pulling children, forcefully putting them on their nap mats, pushing a child's face into the mat and picking children up by their forearms and carrying them across the room.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Records & paperwork Serious
This standard was evaluated as part of an investigation and it was determined that a caregiver witnessed another caregiver abusing children and did not report it to Child Care Regulation or notify the director.
HHSC 746.1203(1) — Responsibilities of Caregivers - Know Minimum Standards
HHSC risk weight: High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Other Serious
This standard was evaluated as part of an investigation and it was determined that a caregiver was pulling and grabbing children inappropriately to get them to lie down on their nap mats.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Cleanliness & sanitation
During an investigation it was determined that the infants hands were not being washed after diaper changes.
HHSC 746.3505(b) — Diapering Procedures - Wash Infant's Hands
HHSC risk weight: Medium High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Cleanliness & sanitation
During an investigation it was determined that the caregiver failed to disinfect the changing table between diaper changes.
HHSC 746.3505(e) — Diapering Procedures - Sanitizing Diaper Changing Area
HHSC risk weight: Medium High. Corrected 2023-09-25. Correction verified 2023-10-13.
HHSC inspection history · no longer published by HHSC; kept here
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Discipline & child guidance Serious
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Apr 14, 2023 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was evaluated as part of an investigation and was determined that a caregiver was being rough with children. The caregiver was seen on video grabbing and pulling children, forcefully putting them on their nap mats, pushing a child's face into the mat and picking children up by their forearms and carrying them across the room.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Records & paperwork Serious
This standard was evaluated as part of an investigation and it was determined that a caregiver witnessed another caregiver abusing children and did not report it to Child Care Regulation or notify the director.
HHSC 746.1203(1) — Responsibilities of Caregivers - Know Minimum Standards
HHSC risk weight: High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Other Serious
This standard was evaluated as part of an investigation and it was determined that a caregiver was pulling and grabbing children inappropriately to get them to lie down on their nap mats.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Cleanliness & sanitation
During an investigation it was determined that the infants hands were not being washed after diaper changes.
HHSC 746.3505(b) — Diapering Procedures - Wash Infant's Hands
HHSC risk weight: Medium High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Cleanliness & sanitation
During an investigation it was determined that the caregiver failed to disinfect the changing table between diaper changes.
HHSC 746.3505(e) — Diapering Procedures - Sanitizing Diaper Changing Area
HHSC risk weight: Medium High. Corrected 2023-09-25. Correction verified 2023-10-13.
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Discipline & child guidance Serious
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Mar 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Mar 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Feb 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Jan 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 27, 2023 Report · Deficiencies cited (self-report)
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Other Serious
A staff member was turning the toy shelves against the wall so the children would not have access to them.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-02-07. Correction verified 2023-02-15.
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Discipline & child guidance Serious
A caregiver was observed exceeding the amount of time that a child is in time out. One child was put in a high chair for time out.
HHSC 746.2805(10) — Prohibited Punishments - Using Inappropriate Long Period of Silence or Inactivity Including Requiring Child to Remain in a Restrictive Device
HHSC risk weight: High. Corrected 2023-02-07. Correction verified 2023-02-15.
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Discipline & child guidance Serious
A caregiver was observed popping a child on the leg with their hand when they would not stay in time out.
HHSC 746.2805(4) — Prohibited Punishments - Hitting with Hand or Instrument
HHSC risk weight: High. Corrected 2023-02-07. Correction verified 2023-02-15.
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Other Serious
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Jan 27, 2023 Report · Deficiencies cited (self-report)
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Other Serious
A staff member was turning the toy shelves against the wall so the children would not have access to them.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-02-07. Correction verified 2023-02-15.
-
Discipline & child guidance Serious
A caregiver was observed exceeding the amount of time that a child is in time out. One child was put in a high chair for time out.
HHSC 746.2805(10) — Prohibited Punishments - Using Inappropriate Long Period of Silence or Inactivity Including Requiring Child to Remain in a Restrictive Device
HHSC risk weight: High. Corrected 2023-02-07. Correction verified 2023-02-15.
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Discipline & child guidance Serious
A caregiver was observed popping a child on the leg with their hand when they would not stay in time out.
HHSC 746.2805(4) — Prohibited Punishments - Hitting with Hand or Instrument
HHSC risk weight: High. Corrected 2023-02-07. Correction verified 2023-02-15.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
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Jan 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Dec 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Dec 9, 2022 Report · Deficiencies cited (self-report)
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Cleanliness & sanitation Serious
A staff member picked up a child by the arms while transitioning to a diaper change. The transition resulted in an injury of Nursemaid's Elbow.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-01-02. Correction verified 2023-01-11.
HHSC inspection history · no longer published by HHSC; kept here
-
Cleanliness & sanitation Serious
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Dec 9, 2022 Report · Deficiencies cited (self-report)
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Cleanliness & sanitation Serious
A staff member picked up a child by the arms while transitioning to a diaper change. The transition resulted in an injury of Nursemaid's Elbow.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-01-02. Correction verified 2023-01-11.
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Cleanliness & sanitation Serious
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Nov 10, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 10, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 26, 2022 Report · Deficiencies cited (self-report)
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Food & allergies
A caregiver was feeding an infant a breast milk bottle when a coworker realized she had the wrong baby. The caregiver had confused the two infants.
HHSC 746.1203(3) — Responsibilities of Caregivers - Know Children's Names and Ages
HHSC risk weight: Medium High. Corrected 2022-11-03. Correction verified 2022-11-10.
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Food & allergies
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Oct 26, 2022 Report · Deficiencies cited (self-report)
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Food & allergies
A caregiver was feeding an infant a breast milk bottle when a coworker realized she had the wrong baby. The caregiver had confused the two infants.
HHSC 746.1203(3) — Responsibilities of Caregivers - Know Children's Names and Ages
HHSC risk weight: Medium High. Corrected 2022-11-03. Correction verified 2022-11-10.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
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Sep 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 18, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 18, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 1, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 1, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.