Mossrock Kindercare
2711 MOSSROCK, San Antonio, TX 78230 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 167
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Sofia Hernandez
- Phone
- (210) 341-1447
- Regulated since
- Jul 24, 1987
- HHSC IDs
- Operation 94857 · number 47064
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 11 | 1 | Illness & medication (3), Supervision & ratios (1), Safety & premises (2), Staff background & training (4), Records & paperwork (1) |
| 2025 | 3 | 0 | Illness & medication (1), Supervision & ratios (1), Records & paperwork (1) |
| 2024 | 7 | 2 | Supervision & ratios (2), Discipline & child guidance (1), Safety & premises (3), Records & paperwork (1) |
| 2023 | 9 | 5 | Supervision & ratios (2), Discipline & child guidance (1), Safety & premises (3), Other (3) |
| 2022 | 5 | 0 | Cleanliness & sanitation (1), Safety & premises (1), Staff background & training (1), Other (2) |
Inspections, investigations & assessments
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Aug 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 30, 2026 Inspection · Deficiencies cited
-
Staff background & training
Two staff who administer medications did not have annual medication training within their last annual review date.
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2026-08-03. Correction verified 2026-08-05.
-
Staff background & training
Review of four of four transportation training certificates revealed the certificate did not contain the date training was completed or the length of the training in hours completed.
HHSC 746.1329(b)(2) — Documentation of Training Requirements - Date
HHSC risk weight: Medium Low. Corrected 2026-08-03. Correction verified 2026-08-05.
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Safety & premises
A seatbelt was frayed in one of three vehicles used to transport children.
HHSC 746.5603(c) — Types of Vehicles Used to Transport Children - Be Maintained Safely
HHSC risk weight: Medium High. Corrected 2026-08-21. Correction verified 2026-08-20.
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Safety & premises Serious
Three of three vehicles used to transport children did not have a complete first aid kit containing all required supplies.
HHSC 746.5617(a)(6) — Required Equipment in Vehicles - First-aid Kit
HHSC risk weight: High. Corrected 2026-08-03. Correction verified 2026-08-05.
-
Illness & medication
Two of ten children's files reviewed for immunizations did not have current immunizations in their file.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2026-08-21. Correction verified 2026-08-20.
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Staff background & training
-
Apr 9, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 2, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 26, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 18, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 15, 2026 Inspection · Deficiencies cited
-
Staff background & training
Four out of four staff files evaluated did not have training hours for the last training year available for review.
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2026-02-16. Correction verified 2026-02-11.
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Staff background & training
The director did not have training hours available for review for the last training year.
HHSC 746.1311(a) — Director Annual Training 30 Hours Required
HHSC risk weight: Medium. Corrected 2026-02-16. Correction verified 2026-02-11.
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Illness & medication
An Epi-Pen assigned to a child with a food allergy did not have the original container labeled with the child's name. Note: This was corrected at inspection when the parent was notified and returned to the parent for disposal.
HHSC 746.3805(b)(1) — Administering Medication - Original Container with Child's Name, Date
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-01-15.
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Supervision & ratios
The operation does not have a signed food allergy emergency plan on file for the child with a known food allergy.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2026-02-16. Correction verified 2026-03-04.
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Records & paperwork
Six out of six children's files evaluated did not have current information in the files.
HHSC 746.603(a) — Children's Records Maintained
HHSC risk weight: Medium. Corrected 2026-02-16. Correction verified 2026-02-12.
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Illness & medication
Five out of six children's files evaluated did not have current immunization records available for review.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2026-02-16. Correction verified 2026-02-11.
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Staff background & training
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Jul 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 18, 2025 Inspection · Deficiencies cited
-
Supervision & ratios
The operations current gas inspection available for review during an inspection is expired.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2025-07-14. Correction verified 2025-07-09.
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Supervision & ratios
-
Jun 16, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jan 29, 2025 Inspection · Deficiencies cited
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Records & paperwork
10 files were audited, 3 are missing health statements from a health care professional available for review during this inspection.
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2025-02-17. Correction verified 2025-02-24.
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Illness & medication
10 files were audited, 3 are missing up to date immunization records available for review during this inspection.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2025-02-17. Correction verified 2025-02-24.
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Records & paperwork
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Sep 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 20, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 13, 2024 Inspection · Deficiencies cited
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Safety & premises
Two high chairs in the infant room do not have the lap safety straps equiped on the chairs.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected 2024-05-17. Correction verified 2024-05-20.
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Safety & premises
The playground has several toys that are dirty, and need to be repaired. There is also fungus growing in the mulch, and a gap in the gate of the fence that leads to the outside of the center.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2024-05-17. Correction verified 2024-05-20.
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Safety & premises
There is a mouse trap in the toddler classroom located behind an unlocked door.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-05-14. Correction verified 2024-05-20.
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Safety & premises
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May 9, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 28, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Feb 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 5, 2024 Inspection · Deficiencies cited
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Records & paperwork
10 children's files were checked, of those 5 do not contain a statement of health from a health care professional
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2024-02-16. Correction verified 2024-02-16.
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Records & paperwork
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Jan 3, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
During the course of an investigation conducted by DFPS, it was determined that child was neglectfully supervised by a caregiver. The child exited the facility unnoticed and was found by a passerby across the street. The child was gone for approximately 3 minutes and found unharmed before being brought back to the operation.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-02-14. Correction verified 2024-02-16.
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Supervision & ratios Serious
A child was unsupervised while in care when they exited the operation unnoticed.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-02-14. Correction verified 2024-02-16.
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Supervision & ratios
It was found during a DFPS investigation that there were no additional caregivers available in the building during naptime.
HHSC 746.1613(a)(4) — Naptime Child/Caregiver Ratio - Additional Employee Required
HHSC risk weight: Medium High. Corrected 2024-02-14. Correction verified 2024-02-16.
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Discipline & child guidance Serious
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Nov 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 31, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Oct 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 6, 2023 Inspection · Deficiencies cited
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Safety & premises
There is extensive debris on the large playground.
HHSC 746.4751(c) — Maintenance Procedures for Active Play - Hazards Removed or Repaired
HHSC risk weight: Medium High. Corrected 2023-09-20. Correction verified 2023-09-07.
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Safety & premises
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Aug 28, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Aug 17, 2023 Inspection · Deficiencies cited
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Safety & premises
There is extensive debris on the large playground.
HHSC 746.4751(c) — Maintenance Procedures for Active Play - Hazards Removed or Repaired
HHSC risk weight: Medium High. Corrected 2023-08-31. Correction verified 2023-09-06.
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Safety & premises
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Aug 15, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Jul 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 13, 2023 Report · Deficiencies cited
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Other Serious
It was found that an identified parent was denied pickup of their children.
HHSC 746.4101 — Release of Children
HHSC risk weight: High. Corrected 2023-08-16. Correction verified 2023-08-17.
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Other Serious
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Jul 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 29, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 13, 2023 Inspection · Deficiencies cited
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Supervision & ratios
There were nine children with one caregiver with a specified age group of 12 to 17 months. This was corrected at inspection when four children were moved to the other infant rooms.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-13.
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Supervision & ratios
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Feb 28, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Feb 24, 2023 Inspection · Deficiencies cited
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Safety & premises
A current fire inspection was not available for review.
HHSC 746.5103 — Documentation of Fire Inspection
HHSC risk weight: Medium High. Corrected 2023-03-10. Correction verified 2023-03-01.
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Safety & premises
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Feb 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 7, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
Caregivers failed to use good Judgment when they felt it was appropriate to speak to children in a disrespectful manner. Note: caregivers are no longer employed by the operation.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2023-03-03. Correction verified 2023-03-13.
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Supervision & ratios Serious
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Feb 2, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Jan 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 6, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 4, 2023 Report · Deficiencies cited
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Discipline & child guidance Serious
A caregiver was heard threatening children with "touch it and you die" and "just get away from me 'cause I will end up in jail".
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2023-02-13. Correction verified 2023-02-24.
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Other Serious
A caregiver was heard yelling at the children to stop crying and go to bed during nap.
HHSC 746.2805(6) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-02-13. Correction verified 2023-02-24.
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Other Serious
A caregiver was heard cursing at children. The caregiver was also heard telling a child to perform a derogatory act on themselves.
HHSC 746.2805(7) — Prohibited Punishments - Using Harsh, Abusive or Profane Language
HHSC risk weight: High. Corrected 2023-02-13. Correction verified 2023-02-24.
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Discipline & child guidance Serious
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Dec 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 21, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 21, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 10, 2022 Inspection · Deficiencies cited
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Other
The loose fill on the playgrounds have not been maintained since last inspection. Loose fill did not measured at the proper depth.
HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
HHSC risk weight: Medium High. Corrected 2022-05-17. Correction verified 2022-06-14.
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Other
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Mar 29, 2022 Inspection · Deficiencies cited
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Staff background & training
3 out of the 7 personnel files evaluated were missing annual training hours from the last full year of employement.
HHSC 746.1301(5)(A) — Training Requirements for Employees and Caregivers - 24 Annual Training
HHSC risk weight: Medium High. Corrected 2022-04-12. Correction verified 2022-05-10.
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Cleanliness & sanitation
Two children did not wash their hands right after having a diaper change. Their hands were washed after reminding the caregiver.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2022-03-29. Correction verified 2022-05-10.
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Safety & premises
A child with a diagnosed food allergy does not have a food allergy emergency plan signed by a health care professional on file.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2022-04-12. Correction verified 2022-05-10.
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Other
Nap cots in some of the classrooms were not labeled or numbered using a nap chart.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected 2022-04-05. Correction verified 2022-05-10.
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Staff background & training
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Mar 24, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 16, 2021 Report · No deficiencies cited
No violations cited on this visit.
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Oct 5, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 4, 2021 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Sep 23, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.