Mona Neal

801 OAKDALE AVE, Longview, TX 75602 · Gregg County

7cited violations

0serious

7inspections & investigations

1enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-06:00 AM
Phone: (903) 241-0742
Regulated since: Sep 21, 2000
HHSC IDs: Operation 167286 · number 551536
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Staff background & training 3
Records & paperwork 1
Other 1

Year by year

Year	Violations	Main categories
2026	1	Records & paperwork (1)
2025	4	Supervision & ratios (2), Staff background & training (1), Other (1)
2023	1	Staff background & training (1)
2022	1	Staff background & training (1)

Enforcement actions

Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)

HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.

Inspections, investigations & assessments

Jun 29, 2026 Inspection · Deficiencies cited
- Records & paperwork
  During inspection the current children do not have an updated form that has all the required information.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2026-07-13. Correction verified 2026-07-06.
HHSC inspection history
Jun 25, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 21, 2025 Inspection · Deficiencies cited
- Staff background & training
  During review an employee that was last present around a year ago still had an active background check. This was corrected at insepction when the individual was removed.
  
  HHSC 745.651(1) — Background Check Validation - You must inactivate a subject who is no longer associated with your operation within 7 days of leaving
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-08-21.
- Other
  During review the last certification for CPSC was completed in 2020.
  
  HHSC 747.3935(c) — Children's Products- Posting of CPSC website
  
  HHSC risk weight: Medium. Corrected 2025-08-28. Correction verified 2025-08-28.
- Supervision & ratios
  During review the operation was taking an average of 15 minutes to exit the building during fire drills.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2025-09-04. Correction verified 2025-08-28.
- Supervision & ratios
  During review parents rights were not seen in the operational policies or being signed separately.
  
  HHSC 747.501(9) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-09-04. Correction verified 2025-08-28.
HHSC inspection history
Aug 26, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 30, 2023 Assessment · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 31, 2023 Inspection · Deficiencies cited
- Staff background & training
  At follow up the operation now needs 20.5 hours that includes specific topics and management hours to come into compliance.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2023-11-08. Correction verified 2023-10-25.
HHSC inspection history
Sep 15, 2022 Inspection · Deficiencies cited
- Staff background & training
  During inspection the caregiver was missing 30 hours of annual training.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2022-10-15. Correction verified 2022-10-13.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Mona Neal, 801 OAKDALE AVE, Longview, TX 75602-2049 (operation ID 167286, operation number 551536), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.