Primrose School Of Windsong Ranch
1050 GEE RD, Prosper, TX 75078 · Denton County
Program
- Type
- Licensed center
- Licensed capacity
- 304
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Julie Ambrose
- Phone
- (972) 787-9971
- Regulated since
- Dec 20, 2017
- HHSC IDs
- Operation 1283060 · number 1657200
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2024 | 6 | 6 | Supervision & ratios (4), Other (2) |
| 2023 | 10 | 4 | Cleanliness & sanitation (4), Supervision & ratios (4), Food & allergies (2) |
| 2022 | 2 | 0 | Safety & premises (2) |
| 2021 | 4 | 2 | Other (4) |
Inspections, investigations & assessments
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Sep 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 24, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 21, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 21, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 9, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 9, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 5, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 5, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Nov 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 22, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 22, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jul 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 23, 2024 Report · Deficiencies cited
-
Other Serious
Based on the information gathered during the investigation, it has been determined staff did not demonstrate good judgment when staff did not verify identity of the person at pick up which resulted in someone taking the wrong child.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-07-15. Correction verified 2024-07-23.
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that child was left unattended, and caregiver was not at a physical proximity which did not allow visual and/or auditory awareness of the child in care for 17 minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-07-15. Correction verified 2024-07-23.
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that the school failed to report immediately to the parents that a child had been involved in any on-routine situation that placed, or may have placed, the child at risk for injury or harm when released to a person that was not designated to pick up. The child was out of operation's supervision and with this undesignated person for 17 minutes plus 3 minutes in addition since the school changing child. A total of 20 minutes passed before parents were contacted.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-07-15. Correction verified 2024-07-23.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
-
Jun 23, 2024 Report · Deficiencies cited
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Other Serious
Based on the information gathered during the investigation, it has been determined staff did not demonstrate good judgment when staff did not verify identity of the person at pick up which resulted in someone taking the wrong child.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-07-15. Correction verified 2024-07-23.
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that child was left unattended, and caregiver was not at a physical proximity which did not allow visual and/or auditory awareness of the child in care for 17 minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-07-15. Correction verified 2024-07-23.
-
Supervision & ratios Serious
Based on the information gathered during the investigation, it has been determined that the school failed to report immediately to the parents that a child had been involved in any on-routine situation that placed, or may have placed, the child at risk for injury or harm when released to a person that was not designated to pick up. The child was out of operation's supervision and with this undesignated person for 17 minutes plus 3 minutes in addition since the school changing child. A total of 20 minutes passed before parents were contacted.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-07-15. Correction verified 2024-07-23.
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Other Serious
-
Oct 10, 2023 Inspection · Deficiencies cited
-
Cleanliness & sanitation
A caregiver did not wash her hands after a diaper change. This deficiency was corrected at inspection when the director instructed the caregiver to wash their hands.
HHSC 746.3415(4) — Employee Handwashing After Diapering a Child
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-10-10.
-
Cleanliness & sanitation
An employee did not wash an infant's hands after changing the infant's diaper. The deficiency was corrected at inspection when the director instructed the caregiver to wash the infant's hands.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-10-10.
-
Supervision & ratios Serious
The operation did not have a current fire inspection.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2023-11-01. Correction verified 2023-10-31.
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Cleanliness & sanitation
-
Oct 10, 2023 Inspection · Deficiencies cited
-
Cleanliness & sanitation
A caregiver did not wash her hands after a diaper change. This deficiency was corrected at inspection when the director instructed the caregiver to wash their hands.
HHSC 746.3415(4) — Employee Handwashing After Diapering a Child
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-10-10.
-
Cleanliness & sanitation
An employee did not wash an infant's hands after changing the infant's diaper. The deficiency was corrected at inspection when the director instructed the caregiver to wash the infant's hands.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-10-10.
-
Supervision & ratios Serious
The operation did not have a current fire inspection.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2023-11-01. Correction verified 2023-10-31.
HHSC inspection history · no longer published by HHSC; kept here
-
Cleanliness & sanitation
-
Oct 6, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Oct 6, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 1, 2023 Inspection · Deficiencies cited
-
Food & allergies
The children did not have a vegetable component served at lunch.
HHSC 746.3301(b) — Nutrition and Food Service - Follow Meal Patterns
HHSC risk weight: Medium High. Corrected 2023-09-05. Correction verified 2023-09-08.
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Food & allergies
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Sep 1, 2023 Inspection · Deficiencies cited
-
Food & allergies
The children did not have a vegetable component served at lunch.
HHSC 746.3301(b) — Nutrition and Food Service - Follow Meal Patterns
HHSC risk weight: Medium High. Corrected 2023-09-05. Correction verified 2023-09-08.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
-
Jun 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 14, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 2, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Based on information obtained from a self-report and information obtained from interviews with staff, the child's parent, and observations from video footage, it was determined that a child was left unattended outside of a classroom for three minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-05-31. Correction verified 2023-06-14.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
May 2, 2023 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
Based on information obtained from a self-report and information obtained from interviews with staff, the child's parent, and observations from video footage, it was determined that a child was left unattended outside of a classroom for three minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-05-31. Correction verified 2023-06-14.
-
Supervision & ratios Serious
-
Jan 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 30, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 30, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Sep 27, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 27, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 20, 2022 Inspection · Deficiencies cited
-
Safety & premises
Infants are not be given an opportunity for outdoor activity.
HHSC 746.2417(1) — Activities for Infants - Outdoor Play Daily
HHSC risk weight: Medium. Corrected 2022-09-21. Correction verified 2022-09-27.
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Safety & premises
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Sep 20, 2022 Inspection · Deficiencies cited
-
Safety & premises
Infants are not be given an opportunity for outdoor activity.
HHSC 746.2417(1) — Activities for Infants - Outdoor Play Daily
HHSC risk weight: Medium. Corrected 2022-09-21. Correction verified 2022-09-27.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
-
Nov 30, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 30, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Nov 17, 2021 Inspection · Deficiencies cited
-
Other Serious
An infant was observed sleeping in a bouncer. The infant was removed from the bouncer.
HHSC 746.2426 — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2021-11-17. Correction verified 2021-11-30.
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Other
The basketball hoop had a wasp nest inside of the metal piece where the hoop and backboard connect.
HHSC 746.4751(a) — Maintenance Procedures for Active Play - Inspect Daily
HHSC risk weight: Medium High. Corrected 2021-11-22. Correction verified 2021-11-30.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
-
Nov 17, 2021 Inspection · Deficiencies cited
-
Other Serious
An infant was observed sleeping in a bouncer. The infant was removed from the bouncer.
HHSC 746.2426 — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2021-11-17. Correction verified 2021-11-30.
-
Other
The basketball hoop had a wasp nest inside of the metal piece where the hoop and backboard connect.
HHSC 746.4751(a) — Maintenance Procedures for Active Play - Inspect Daily
HHSC risk weight: Medium High. Corrected 2021-11-22. Correction verified 2021-11-30.
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Other Serious
-
Nov 5, 2021 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 5, 2021 Report · No deficiencies cited (self-report)
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.