Jack & Jill Day Care

1104 WYOMING AVE, El Paso, TX 79902 · El Paso County

9cited violations

3serious

10inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 44
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-07:00 PM
Director / administrator: Olivia Gonzalez-Garcia
Phone: (915) 532-7662
Regulated since: Mar 14, 1994
HHSC IDs: Operation 132375 · number 503007- 10691
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 4
Safety & premises 2
Food & allergies 1
Staff background & training 2

Year by year

Year	Violations	Serious	Main categories
2025	4	1	Supervision & ratios (2), Staff background & training (2)
2024	2	1	Safety & premises (1), Food & allergies (1)
2023	2	1	Supervision & ratios (2)
2022	1	0	Safety & premises (1)

Inspections, investigations & assessments

Sep 28, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 24, 2026 Inspection

No violations cited on this visit.

HHSC inspection history
Dec 2, 2025 Inspection · Deficiencies cited
- Staff background & training
  Two caregivers did not have current training in pediatric first aid with rescue breathing and choking. A current training card was not available for review during inspection. Their last training card (for both caregivers) expired in October of 2025.
  
  HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
  
  HHSC risk weight: Medium High. Corrected 2025-12-16. Correction verified 2025-12-04.
- Supervision & ratios
  The operation did not conduct a fire drill for the month of November 2025. There is no documented fire drill. This was corrected at inspection after a fire drill was conducted to bring the operation back into compliance and up to date with their fire drills.
  
  HHSC 746.5205(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-12-02.
- Staff background & training Serious
  The operation has a non-paid background check fee of $2 for invoice #5292500503007A2. The fee invoice was sent to the operation since 9/2/25.
  
  HHSC HRC42.054 - Required Fees — HRC42.054 - Required Fees
  
  HHSC risk weight: High. Corrected 2025-12-05. Correction verified 2025-12-04.
HHSC inspection history
Feb 12, 2025 Inspection · Deficiencies cited
- Supervision & ratios
  The operation did not have a Children's Products Certification available for review.
  
  HHSC 746.4135(b) — Children's Products- Annual Certification
  
  HHSC risk weight: Medium. Corrected 2025-02-20. Correction verified 2025-02-14.
HHSC inspection history
Jul 31, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 11, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Mar 25, 2024 Inspection · Deficiencies cited
- Food & allergies
  An infant child who is not yet ready for table food did not have updated infant feeding instructions. The last feeding instruction form was signed by the parent on 11/22/23.
  
  HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
  
  HHSC risk weight: Medium. Corrected 2024-04-01. Correction verified 2024-03-26.
- Safety & premises Serious
  During inspection, a plastic play structure with a slide was observed to be partially broken from the structure's steps. Broken areas exposed a pinch, crush, and/or shear point. Photos taken. This was corrected at inspection after the play structure was removed from the outdoor play area and thrown away, no longer accessible to children. Photo taken.
  
  HHSC 746.4601(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-03-25.
HHSC inspection history
May 9, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 2, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  A child's file did not have a completed enrollment agreement signed by the parent indicating operational policies were shared with the parent.
  
  HHSC 746.603(a)(1) — Children's Records - Enrollment Agreement
  
  HHSC risk weight: Medium. Corrected 2023-05-09. Correction verified 2023-05-03.
- Supervision & ratios Serious
  During inspection, a total of 9 infants with a specified age of 12-17 months were observed to be in care in the infant room with two caregivers. The infant capacity on the license/permit is 8. Therefore, the operation was in violation of the infant capacity restriction by one infant child. This was corrected at inspection after one of the parents picked up one of the infant children.
  
  HHSC HRC42.048(b) - AP Restrictions on the License (Type of Child — HRC42.048(b) - AP Restrictions on the License (Type of Children, Age Range)
  
  HHSC risk weight: High. Corrected 2023-05-02. Correction verified 2023-05-09.
HHSC inspection history
Jun 2, 2022 Inspection · Deficiencies cited
- Safety & premises
  Equipment support posts in the outdoor play area were not marked to indicate the depth at which the sand surfacing material must be maintained. Photos taken. This was corrected at inspection after the climbing equipment support posts were marked/labeled to indicate the depth. Photos taken.
  
  HHSC 746.4907(c) — Installation and Maintenance of Loose-fill Surfacing - Posts Marked to Proper Depth
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-06-02.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Jack & Jill Day Care, 1104 WYOMING AVE, El Paso, TX 79902-5519 (operation ID 132375, operation number 503007- 10691), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.