Primrose School Of Plano At Preston Meadow

5801 COIT RD, Plano, TX 75093 · Collin County

10cited violations

4serious

24inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 184
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-06:00 PM
Director / administrator: Norma Brown
Phone: (972) 964-6826
Regulated since: Aug 5, 2015
HHSC IDs: Operation 1171735 · number 1559742
Official record: HHSC Child Care Search

Violations by category

Discipline & child guidance 2
Safety & premises 2
Staff background & training 2
Records & paperwork 2
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	2	0	Safety & premises (2)
2025	4	4	Discipline & child guidance (2), Records & paperwork (2)
2024	2	0	Other (2)
2023	2	0	Staff background & training (2)

Inspections, investigations & assessments

Aug 27, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 27, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 24, 2026 Report

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 24, 2026 Report

No violations cited on this visit.

HHSC inspection history
Apr 13, 2026 Inspection · Deficiencies cited
- Safety & premises
  Of 10 children's records reviewed, Three were missing emergency contact information. One had no emergency contact and two were missing emergency contact addresses.
  
  HHSC 746.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2026-04-17. Correction verified 2026-04-17.
HHSC inspection history
Apr 13, 2026 Inspection · Deficiencies cited
- Safety & premises
  Of 10 children's records reviewed, Three were missing emergency contact information. One had no emergency contact and two were missing emergency contact addresses.
  
  HHSC 746.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2026-04-17. Correction verified 2026-04-17.
HHSC inspection history · no longer published by HHSC; kept here
Nov 17, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 17, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 3, 2025 Report · Deficiencies cited
- Records & paperwork Serious
  This standard was found to be deficient. As soon as a director becomes aware that anyone has concerns for a caregiver, reportedly mistreating a child, whether that be pinching a child, yelling at a child or any other harsh behavior toward a child, this concern must be reported to childcare licensing to investigate.
  
  HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
  
  HHSC risk weight: High. Corrected 2025-11-13. Correction verified 2025-11-17.
HHSC inspection history
Oct 3, 2025 Report · Deficiencies cited
- Records & paperwork Serious
  This standard was found to be deficient. As soon as a director becomes aware that anyone has concerns for a caregiver, reportedly mistreating a child, whether that be pinching a child, yelling at a child or any other harsh behavior toward a child, this concern must be reported to childcare licensing to investigate.
  
  HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
  
  HHSC risk weight: High. Corrected 2025-11-13. Correction verified 2025-11-17.
HHSC inspection history · no longer published by HHSC; kept here
Sep 29, 2025 Report · Deficiencies cited
- Discipline & child guidance Serious
  This standard was evaluated as a part of a DFPS investigation and was found to be deficient.
  
  HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
  
  HHSC risk weight: High. Corrected 2025-11-10. Correction verified 2025-11-17.
HHSC inspection history
Sep 29, 2025 Report · Deficiencies cited
- Discipline & child guidance Serious
  This standard was evaluated as a part of a DFPS investigation and was found to be deficient.
  
  HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
  
  HHSC risk weight: High. Corrected 2025-11-10. Correction verified 2025-11-17.
HHSC inspection history · no longer published by HHSC; kept here
May 14, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 14, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 12, 2024 Inspection · Deficiencies cited
- Other
  7 children were missing the special care needs documentation on their enrollment/admissions form.
  
  HHSC 746.605(13) — Required Admission Information - Special Needs Statement
  
  HHSC risk weight: Medium High. Corrected 2024-06-26. Correction verified 2024-06-19.
HHSC inspection history
Jun 12, 2024 Inspection · Deficiencies cited
- Other
  7 children were missing the special care needs documentation on their enrollment/admissions form.
  
  HHSC 746.605(13) — Required Admission Information - Special Needs Statement
  
  HHSC risk weight: Medium High. Corrected 2024-06-26. Correction verified 2024-06-19.
HHSC inspection history · no longer published by HHSC; kept here
Aug 15, 2023 Inspection · Deficiencies cited
- Staff background & training
  5 staff were missing the required two total hours of transportation training.
  
  HHSC 746.1316(a) — Transportation Safety Training -Director and Employee Complete 2 Hours Annually
  
  HHSC risk weight: Medium High. Corrected 2023-08-29. Correction verified 2023-08-18.
HHSC inspection history · no longer published by HHSC; kept here
Aug 15, 2023 Inspection · Deficiencies cited
- Staff background & training
  5 staff were missing the required two total hours of transportation training.
  
  HHSC 746.1316(a) — Transportation Safety Training -Director and Employee Complete 2 Hours Annually
  
  HHSC risk weight: Medium High. Corrected 2023-08-29. Correction verified 2023-08-18.
HHSC inspection history
Sep 9, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 9, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 18, 2021 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 18, 2021 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Primrose School of Plano at Preston Meadow, 5801 COIT RD, Plano, TX 75093-6959 (operation ID 1171735, operation number 1559742), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.