Castle Hills Kindercare
11814 PARLIAMENT ST, San Antonio, TX 78216 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 135
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Esmeralda Ruiz
- Phone
- (210) 349-3568
- Regulated since
- Mar 3, 2006
- HHSC IDs
- Operation 287197 · number 856265- 1386
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 1 | Supervision & ratios (1), Discipline & child guidance (1) |
| 2025 | 18 | 8 | Cleanliness & sanitation (5), Illness & medication (2), Supervision & ratios (1), Safety & premises (1), Staff background & training (3), Records & paperwork (1), Other (5) |
| 2024 | 16 | 8 | Cleanliness & sanitation (2), Illness & medication (1), Supervision & ratios (3), Safety & premises (1), Food & allergies (1), Staff background & training (1), Other (7) |
| 2023 | 12 | 4 | Cleanliness & sanitation (1), Illness & medication (2), Supervision & ratios (4), Safety & premises (2), Other (3) |
| 2022 | 12 | 2 | Cleanliness & sanitation (4), Illness & medication (1), Supervision & ratios (1), Safety & premises (2), Food & allergies (1), Staff background & training (1), Other (2) |
| 2021 | 2 | 1 | Supervision & ratios (1), Other (1) |
Inspections, investigations & assessments
-
Aug 6, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 4, 2026 Report · Deficiencies cited (self-report)
-
Discipline & child guidance Serious
During the investigation, it was determined a caregiver used cruel and unusual punishment by yelling and using inappropriate language towards the children.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2026-09-01. Correction verified 2026-09-10.
-
Discipline & child guidance Serious
-
May 5, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 27, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 26, 2026 Report · Deficiencies cited (self-report)
-
Supervision & ratios
The investigation revealed that operation staff attempted to prevent a parent from leaving with their children in the absence of a court order.
HHSC 746.4101(a) — Release of Children
HHSC risk weight: Medium High. Corrected 2026-04-20. Correction verified 2026-05-05.
-
Supervision & ratios
-
Dec 10, 2025 Inspection · Deficiencies cited
-
Staff background & training
Four of ten personnel records audited did not have proof of educational requirements on file.
HHSC 746.1107(2) — Additional Minimum Qualifications for Caregivers - HS Diploma, Equivalent, Certification of Completion
HHSC risk weight: Medium High. Corrected 2025-12-31. Correction verified 2025-12-16.
-
Illness & medication
One of ten children's records audited did not have immunizaitons on file.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2025-12-31. Correction verified 2026-01-05.
-
Staff background & training
-
Nov 1, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 21, 2025 Report · Deficiencies cited
-
Other Serious
Management failed to deliver form 2866 child interview letter to the parents of two children interviewed by Child Care Regulation.
HHSC 746.1003(1) — Director Responsibilities - Operate in Compliance
HHSC risk weight: High. Corrected 2025-08-15. Correction verified 2025-08-27.
-
Records & paperwork Serious
Based on video evidence provided, a caregiver did not demonstrate good judgement when she recorded children when she was supposed to be supervising them and recorded them without the consent of the parents or guardians.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-08-15. Correction verified 2025-08-27.
-
Supervision & ratios Serious
Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. Also, video evidence provided shows a caregiver videoing children and failing to intervene while children are seen climbing furniture.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-08-15. Correction verified 2025-08-27.
-
Other Serious
Based on information gathered through interviews and video evidence, it was determined that staff members have grabbed and pulled children.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2025-08-15. Correction verified 2025-08-27.
-
Safety & premises Serious
Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. These incidents were not reported to Child Care Regulation.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2025-08-15. Correction verified 2025-08-27.
-
Other Serious
-
Jul 9, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jun 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 30, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
May 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 15, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Apr 28, 2025 Inspection · Deficiencies cited
-
Cleanliness & sanitation
At time of inspection operation was observed with debrins in the classroom cabinets and diaper changing tables.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-16.
-
Cleanliness & sanitation
-
Apr 25, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Mar 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 26, 2025 Inspection · Deficiencies cited
-
Other Serious
At time of inspection, a toddler caregiver stated class had eleven children when they had twelve. This was corrected at time of inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2025-02-26. Correction verified 2025-03-06.
-
Cleanliness & sanitation
At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child. This was corrected at inspection.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2025-02-26. Correction verified 2025-03-06.
-
Other Serious
-
Feb 13, 2025 Inspection · Deficiencies cited
-
Other Serious
At time of inspection, a toddler caregiver stated class had six children when they had seven. At time of inspection, a toddler caregiver stated they had seven children when they had eight. This was corrected at time of inspection.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2025-02-13. Correction verified 2025-02-26.
-
Cleanliness & sanitation
At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2025-02-13. Correction verified 2025-02-26.
-
Other Serious
-
Jan 30, 2025 Inspection · Deficiencies cited
-
Staff background & training
At time of inspection, two out of ten staff files did not have pre-service certificate.
HHSC 746.1301(a)(2)(A) — Training Requirements for Employees, Caregivers, and Directors - Pre-Service Training
HHSC risk weight: Medium High. Corrected 2025-02-14. Correction verified 2025-02-18.
-
Staff background & training
At time of inspection, one out of ten staff files did not have a current CPR/First Aid certification.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2025-02-14. Correction verified 2025-02-13.
-
Cleanliness & sanitation Serious
At time of inspection, a diaper rash spray was observed in drawer at childs reach in childrens restroom.
HHSC 746.3407(12) — Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
HHSC risk weight: High. Corrected 2025-01-30. Correction verified 2025-02-13.
-
Cleanliness & sanitation
During inspection, the trashcan in the school-aged classroom did not have a lid on it and was used to dispose of food. Corrected at inspection.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected 2025-02-07. Correction verified 2025-02-13.
-
Illness & medication
At time of inspection, three out of ten children files did not have immunization records.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2025-02-28. Correction verified 2025-02-18.
-
Other
At time of inspection, five out of ten children files did not have admission date.
HHSC 746.605(3) — Required Admission Information - Date of Admission
HHSC risk weight: Medium Low. Corrected 2025-02-14. Correction verified 2025-02-18.
-
Staff background & training
-
Dec 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 3, 2024 Inspection · Deficiencies cited
-
Staff background & training
At time of inspection, two staff files did not have verification of completing operation orientation.
HHSC 746.1301(a)(1)(A) — Training Requirements for Employees, Caregivers, and Directors - Orientation
HHSC risk weight: Medium High. Corrected 2024-12-13. Correction verified 2024-12-30.
-
Food & allergies
At time of inspection, two infants, seven and eight months were observed laying flat on the rug while drinking formula.
HHSC 746.2419(5) — Requirements for Feeding Infants - Fed in Safe Manner
HHSC risk weight: Medium High. Corrected 2024-12-03. Correction verified 2024-12-30.
-
Cleanliness & sanitation
During the inspection, the diaper changing station was noted to have debris present. During the inspection, it was noted that the classroom floors contained debris.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2024-12-30. Correction verified 2024-12-30.
-
Staff background & training
-
Aug 29, 2024 Inspection · Deficiencies cited
-
Other
At time of inspection, cots were observed to not be labeled/assigned to children.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-08-29.
-
Other
-
Aug 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 30, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jul 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 25, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 18, 2024 Report · Deficiencies cited
-
Other Serious
During a DFPS investigation it was determined that the center director demonstrated poor judgment when she interviewed a child involved in an incident in front of the parents of other children involved in the incident without the permission of that child?s parent. Further, she allowed those parents to ask the child questions about the incident and what led up to it. The parents who were present could have presented a risk to the child due to the highly emotionally charged atmosphere surrounding the incident, as well as the director failing to protect the child?s individual privacy.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-08-21. Correction verified 2024-08-29.
-
Supervision & ratios Serious
During the course of a DFPS investigation it was determined that a caregiver failed to adequately supervise children in her care resulting in an incident involving children engaging in inappropriate behavior.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-08-21. Correction verified 2024-08-29.
-
Other Serious
During an inspection conducted as part of a DFPS investigation, the school age classroom was observed to be chaotic and out of control. Caregivers failed to intervene effectively to ensure children were behaving in a safe manner.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2024-07-02. Correction verified 2024-07-15.
-
Supervision & ratios
During the course of a DFPS investigation, the operation was unable to provide an enrollment packet/required file for a child subject to the investigation.
HHSC 746.601(c) — Provide Access to Children's Records - Licensing
HHSC risk weight: Medium. Corrected 2024-08-21. Correction verified 2024-08-29.
-
Illness & medication
Operation failed to provide a written incident report regarding a situation that placed children at risk to the parents of the children involved in the incident.
HHSC 746.701(5) — Licensing Incident/Illness Report Form - Situations Placing Children at Risk
HHSC risk weight: Medium. Corrected 2024-07-02. Correction verified 2024-07-15.
-
Other Serious
-
Jun 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 11, 2024 Report · Deficiencies cited (self-report)
-
Other Serious
A caregiver did not demonstrate good judgment when giving two children ice coffee.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-06-13. Correction verified 2024-06-25.
-
Other Serious
-
Jun 10, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jun 5, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 3, 2024 Inspection · Deficiencies cited
-
Other Serious
The after-school caregiver stated there were 13 children on the playground before we verified there were 14 in care.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2024-05-03. Correction verified 2024-05-13.
-
Other Serious
-
May 1, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Apr 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 26, 2024 Inspection · Deficiencies cited
-
Other Serious
The teacher in the PreK classroom stated there were 20 children in care when we verified to be 21 children in care.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2024-03-26. Correction verified 2024-04-03.
-
Other Serious
-
Mar 22, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 22, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 15, 2024 Report · Deficiencies cited
-
Other Serious
Based on information gathered during a DFPS investigation, a caregiver was observed grabbing a child by the back of the shirt near their neck, the caregiver further admitted to doing so while trying to correct the child's behavior.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-05-30. Correction verified 2024-06-05.
-
Supervision & ratios Serious
The operation failed to notify the parent of the allegations that involved a caregiver grabbing their child by the back of the shirt near the neck as a form of discipline. The parent was not notified of the allegations until the CCI Inspector made contact with that parent that their child was subject of an investigation regarding possible allegations.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-05-30. Correction verified 2024-06-05.
-
Other Serious
-
Mar 13, 2024 Inspection · Deficiencies cited
-
Cleanliness & sanitation
After a diaper change in the infant classroom the child wasn't taken to wash hands. In the Prek4 classroom after the teacher assisted a child with a change of clothes after having an accident the teacher nor child washed hands. NOTE: CORRECTED AT INSPECTION.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-03-13.
-
Safety & premises
In the Prek4 and Toddler classroom two radio extension cords were dangling which were accessible to the children. NOTE: CORRECTED AT INSPECTION
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-03-13.
-
Cleanliness & sanitation
-
Feb 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 10, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 19, 2023 Report · Deficiencies cited
-
Other Serious
Based on information gathered, and interviews conducted it was determined the caregiver in the school-age classroom grabbed a child from around the waist lifting the child to the front door.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2023-12-29. Correction verified 2024-01-10.
-
Other Serious
-
Nov 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 20, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Oct 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 23, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 19, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Oct 12, 2023 Inspection · Deficiencies cited
-
Cleanliness & sanitation
At time of inspection, an infant teacher did not wash childs hands after diaper changing. This was corrected at inspection.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-10-12.
-
Cleanliness & sanitation
-
Oct 10, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Oct 2, 2023 Inspection · Deficiencies cited
-
Safety & premises Serious
An eight-month-old infant was observed sleeping in the crib with the pacifier in their mouth with a pacifier clip attached to the clothing. NOTE: This was corrected at inspection when the pacifier clip was removed.
HHSC 746.2401(6) — Basic Requirements for Infants - Free from Choking Objects That May Cause Choking in Infants or Toddlers
HHSC risk weight: High. Corrected 2023-10-02. Correction verified 2023-10-12.
-
Safety & premises Serious
-
Sep 26, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
In the infant classroom a four-month-old was observed in the same classroom with a 23-month-old. This is a 19-month age difference.
HHSC 746.1605(1) — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2023-09-26. Correction verified 2023-10-02.
-
Supervision & ratios
-
Aug 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 4, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 1, 2023 Report · Deficiencies cited (self-report)
-
Other
Based on the information gathered, observation and interviews conducted the children are not being offered an alternative quiet activity while waiting on their cots while others are sleeping. NOTE: This was corrected after another walkthrough was conducted as children had books.
HHSC 746.2907(a) — Alternate Activity for Non-sleeping Children
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-08-04.
-
Other
-
Jul 10, 2023 Inspection · Deficiencies cited
-
Other
A caregiver was observed allowing infants aged 14-22 months view a tablet with a screen time activity. The screen time activity was while children were eating their lunch. NOTE; This was corrected during inspection as the caregiver turned off the program when she was informed that screen time was prohitted for children under the age of 24 months.
HHSC 746.2207(a) — Screen Time Activities - Not Used for Under Two
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-07-10.
-
Other
-
Jul 6, 2023 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
During the investigation it was determined that a group of children were left unsupervised in a classroom for somewhere between five to ten minutes when caregivers failed to communicate to one another their intention to leave the classroom briefly.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-08-04. Correction verified 2023-08-15.
-
Supervision & ratios Serious
During this investigation, it was determined that parents were not notified of incident that may have placed children at risk while at the operation.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2023-08-04. Correction verified 2023-08-15.
-
Illness & medication
During the investigation, it was determined that no incident reports were completed or provided to parents regarding the incident.
HHSC 746.701(5) — Licensing Incident/Illness Report Form - Situations Placing Children at Risk
HHSC risk weight: Medium. Corrected 2023-08-04. Correction verified 2023-08-15.
-
Supervision & ratios Serious
-
May 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 26, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
May 24, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
May 4, 2023 Inspection · Deficiencies cited
-
Safety & premises
One of the four children with diagnosed food allergies didn't have an Emergency Action Plan available in child's file. In addition to an Allergy and Dietary Preference List posted. One of the ten children didn't have Emergency Authorization information available for review. NOTE: Emergency Authorization information was corrected at inspection when provided electronically.
HHSC 746.605(16) — Required Admission Information-Completed Food Allergy Plan
HHSC risk weight: Medium High. Corrected 2023-05-11. Correction verified 2023-05-12.
-
Illness & medication
Five of the ten children files did not have updated immunization records. NOTE: One of the five immunization records was updated at inspection.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2023-06-05. Correction verified 2023-06-06.
-
Safety & premises
-
Apr 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 17, 2023 Report · Deficiencies cited
-
Supervision & ratios
On 3/17/2023 there were 25 children in the care of one caregiver with a specified age group of four.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-04-20. Correction verified 2023-04-27.
-
Supervision & ratios
-
Dec 1, 2022 Inspection · Deficiencies cited
-
Cleanliness & sanitation
A toilet was observed to have excrement on the seat. This was corrected at inspection when the caregiver cleaned and sanitized the seat.
HHSC 746.3407(11) — Sanitize Tables Tops, Furniture and Similar Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-01.
-
Cleanliness & sanitation
After having their diaper changed a child's hands were not washed. This was corrected at inspection when the caregiver washed the child's hands and the hands of another child who had their diaper changed.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-01.
-
Other
In one room children were not sleeping on their assigned cots and an assignment map was not available in another room.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected 2022-12-08. Correction verified 2022-12-13.
-
Cleanliness & sanitation
-
Oct 13, 2022 Report · Deficiencies cited (self-report)
-
Staff background & training
One of the caregivers involved did not have current CPR and First Aid training.
HHSC 746.1301(3)(A) — Training Requirements for Employees, Caregivers, and Directors - Pediatric first aid with rescue breathing
HHSC risk weight: Medium High. Corrected 2022-10-26. Correction verified 2022-10-26.
-
Staff background & training
-
Jul 6, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 25, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Jun 24, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 14, 2022 Inspection · Deficiencies cited
-
Cleanliness & sanitation
The sink identified for hand washing only was being used for washing infants cups, spoons, and plates. The sink was cleared, infants plates, bottles, and plates were removed.
HHSC 746.2419(8) — Requirements for Feeding Infants - Other Use of Handwashing Sink
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-06-14.
-
Safety & premises Serious
Minibus #10277 child alarm system was tested and did not activate during the inspection.
HHSC 746.5625(a) — Electronic Child Safety Alarm - is equipped in each vehicle
HHSC risk weight: High. Corrected 2022-07-08. Correction verified 2022-06-16.
-
Cleanliness & sanitation
-
Jun 7, 2022 Inspection · Deficiencies cited
-
Food & allergies
A 16 month old infant was observed walking around while drinking a bottle. Note: This was corrected at inspection as the caregiver seated the child in a highchair.
HHSC 746.2419(7) — Requirements for Feeding Infants - No Walking or Sleeping with Bottle or Cup
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-06-07.
-
Food & allergies
-
May 27, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
May 17, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 13, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 7, 2022 Report · Deficiencies cited (self-report)
-
Other
A caregiver did not interact in a positive manner when they forcefully grabbed and picked up a child during redirection.
HHSC 746.1203(7) — Responsibilities of Caregivers - Interact positively with children
HHSC risk weight: Medium High. Corrected 2022-05-16. Correction verified 2022-05-17.
-
Other
-
Apr 5, 2022 Inspection · Deficiencies cited
-
Safety & premises
The fire inspection was expired at the time of inspection.
HHSC 746.5101(b) — Annual Fire Inspection - Conducted by Fire Marshal
HHSC risk weight: Medium High. Corrected 2022-04-22. Correction verified 2022-05-26.
-
Safety & premises
-
Apr 1, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
Based on the information gathered, the two caregivers were tending to one child on the playground to get the child ready to go home when a child fell off the playground structure and was injured. Both caregivers, had their backs turned and did not see the child fall.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-05-06. Correction verified 2022-05-16.
-
Cleanliness & sanitation
Based on the information gathered the area was not disinfected and sanitized when a child was injured and required medical treatment.
HHSC 746.3407(11) — Sanitize Tables Tops, Furniture and Similar Equipment
HHSC risk weight: Medium High. Corrected 2022-05-06. Correction verified 2022-05-17.
-
Illness & medication
The incident report was not signed by the parent within 48 hours of incident where a child was injured and required medical treatment.
HHSC 746.705 — Incident/Illness Report Form Signed
HHSC risk weight: Low. Corrected 2022-05-06. Correction verified 2022-05-16.
-
Supervision & ratios Serious
-
Jan 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 19, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 12, 2021 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
A caregiver left children unsupervised on the playground.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2021-12-31. Correction verified 2022-01-03.
-
Supervision & ratios Serious
-
Nov 9, 2021 Inspection · Deficiencies cited
-
Other
Caregivers in the infant room did not know ages of the children in their care.
HHSC 746.1203(3) — Responsibilities of Caregivers - Know Children's Names and Ages
HHSC risk weight: Medium High. Corrected 2021-11-09. Correction verified 2021-11-18.
-
Other
-
Oct 27, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.