Gem Academy
6300 INDEPENDENCE PKWY STE A, Plano, TX 75023 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 170
- Ages
- Pre-Kindergarten, School
- Hours
- 03:45 PM-06:00 PM
- Phone
- (469) 609-2190
- Regulated since
- Jul 25, 2023
- HHSC IDs
- Operation 1412438 · number 1746966
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 12 | 1 | Illness & medication (1), Supervision & ratios (10), Staff background & training (1) |
| 2025 | 2 | 1 | Supervision & ratios (1), Staff background & training (1) |
| 2024 | 1 | 1 | Staff background & training (1) |
| 2023 | 2 | 1 | Staff background & training (2) |
| 2022 | 3 | 1 | Supervision & ratios (1), Safety & premises (1), Staff background & training (1) |
Inspections, investigations & assessments
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Sep 28, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2026 Inspection · Deficiencies cited
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Supervision & ratios
The operation has been operating as early as 8:46am and as late as 4:02pm according to sign in documentation when their summer hours are from 10am until 2:59pm.
HHSC 744.2002(3) — Care Requirements 5 or More Hours - Provide Indoor and Outdoor Active Play
HHSC risk weight: Medium. Corrected 2026-07-17. Correction verified 2026-07-30.
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Supervision & ratios Serious
The permit holder is operating in compliance with the Minimum Standard Rules. The operation has repeated deficiencies for operating more than 5 hours a day and requires records.
HHSC 744.201(1) — Policies Comply with Rules
HHSC risk weight: High. Corrected 2026-07-15. Correction verified 2026-07-30.
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Illness & medication
There were 11 children in care and the operation only had 5 children's records available for review and stated that they are waiting on immunizations from 6 children and did not have records avalaible for them.
HHSC 744.613(c) — Immunization Exception or Exemption on File and Verified
HHSC risk weight: Medium High. Corrected 2026-07-20. Correction verified 2026-07-30.
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Supervision & ratios
-
Jul 7, 2026 Inspection · Deficiencies cited
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Supervision & ratios
The Director was not present and does not clock in and out so their hours at the operation could not be verified.
HHSC 744.1011 — Director Present During Operating Hours
HHSC risk weight: Medium High. Corrected 2026-07-10. Correction verified 2026-07-30.
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Staff background & training
Three of the six staff employed at the operation only had online CPR certificates that did not involve the hands on use of a manikin.
HHSC 744.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines
HHSC risk weight: Medium High. Corrected 2026-07-24. Correction verified 2026-07-30.
-
Supervision & ratios
The operation is offering summer care from 9am-3pm and the operations plan for summer use is between 10am-2:59am.
HHSC 744.2002(3) — Care Requirements 5 or More Hours - Provide Indoor and Outdoor Active Play
HHSC risk weight: Medium. Corrected 2026-07-07. Correction verified 2026-07-30.
-
Supervision & ratios
The operation was using an 8ft rock climbing wall in a classroom without surfacing.
HHSC 744.3251(b) — Active Play Surfacing In Use Zones - Height = Depth of Loose Fill
HHSC risk weight: Medium High. Corrected 2026-07-07. Correction verified 2026-07-30.
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Supervision & ratios
There were no records for 14 children in care at the operation with 23 chidlren enrolled.
HHSC 744.601(c) — Provide Access to Children's Records - Licensing
HHSC risk weight: Medium. Corrected 2026-07-15. Correction verified 2026-07-30.
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Supervision & ratios
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Jul 1, 2026 Inspection · Deficiencies cited
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Supervision & ratios
The operation is offering summer care from 9am-3pm and does not have an outdoor area.
HHSC 744.2002(3) — Care Requirements 5 or More Hours - Provide Indoor and Outdoor Active Play
HHSC risk weight: Medium. Corrected 2026-07-01. Correction verified 2026-07-07.
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Supervision & ratios
The operation has been renting out the gym and other areas of the operation to other organizations without notifying licensing or developing a planned for the shared space.
HHSC 744.2909 — Other Programs Must Not Use Licensed Indoor Space
HHSC risk weight: Medium High. Corrected 2026-07-01. Correction verified 2026-07-07.
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Supervision & ratios
The operation has been operating form 10am-6pm, there were 6 children in care when the walkthrough was conducted and according to documentation they had been there since 9am.
HHSC 744.301(6) — Notification of Change in Hours, Days, Months of Operation
HHSC risk weight: Medium. Corrected 2026-07-01. Correction verified 2026-07-07.
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Supervision & ratios
There was no access to children's records during the operation and the site director did not have access to the computer.
HHSC 744.601(c) — Provide Access to Children's Records - Licensing
HHSC risk weight: Medium. Corrected 2026-07-01. Correction verified 2026-07-07.
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Supervision & ratios
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Jul 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 9, 2025 Inspection · Deficiencies cited
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Supervision & ratios
The operation does not have fire drill documentation available for review.
HHSC 744.801(9) — Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, and Smoke Detectors
HHSC risk weight: Medium. Corrected 2025-07-11. Correction verified 2025-07-14.
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Staff background & training Serious
There was a caregiver with a provisional background left in the classroom alone with children.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected at inspection. Corrected 2025-07-09.
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Supervision & ratios
-
Jan 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 9, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 26, 2024 Inspection · Deficiencies cited
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Staff background & training Serious
One caregiver was present without a background check determination. This was corrected at inspection when the caregiver was sent home until the background check results came back.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected at inspection. Corrected 2024-01-26.
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Staff background & training Serious
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Jul 6, 2023 Inspection · Deficiencies cited
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Staff background & training
Two out ten staff files were not available for review during the visit.
HHSC 744.801(2) — Required Records Maintained and Made Available - Personnel and Training Records
HHSC risk weight: Medium. Corrected 2023-07-20. Correction verified 2023-07-21.
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Staff background & training Serious
One staff was present while child in care with no background check submitted.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected at inspection. Corrected 2023-07-06.
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Staff background & training
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May 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 26, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 1, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 25, 2022 Inspection · Deficiencies cited
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Supervision & ratios Serious
The parent handbook/operational policies were missing several items to include the emergency preparness section.
HHSC 744.501(22) — Written Operational Policies - Emergency Preparedness Plans
HHSC risk weight: High. Corrected 2022-08-01. Correction verified 2022-08-01.
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Safety & premises
The fire inspection approval was not available during the visit.
HHSC 744.801(10) — Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care
HHSC risk weight: Medium. Corrected 2022-08-01. Correction verified 2022-07-27.
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Staff background & training
No files were available for review.
HHSC 744.801(2) — Required Records Maintained and Made Available - Personnel and Training Records
HHSC risk weight: Medium. Corrected 2022-08-01. Correction verified 2022-08-01.
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Supervision & ratios Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.