Texas Premier Childcare At Amarillo Netplex
3723 SW 58TH AVE, Amarillo, TX 79110 · Randall County
Program
- Type
- Licensed center
- Licensed capacity
- 140
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:00 PM
- Director / administrator
- Missy Carpenter
- Phone
- (806) 337-0254
- Regulated since
- Dec 31, 2020
- HHSC IDs
- Operation 1356903 · number 1708728
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 10 | 10 | Illness & medication (1), Supervision & ratios (1), Discipline & child guidance (2), Safety & premises (1), Food & allergies (1), Records & paperwork (1), Other (3) |
| 2025 | 15 | 15 | Cleanliness & sanitation (1), Supervision & ratios (5), Discipline & child guidance (5), Safety & premises (1), Other (3) |
| 2024 | 3 | 3 | Cleanliness & sanitation (2), Other (1) |
| 2021 | 1 | 1 | Safety & premises (1) |
Enforcement actions
- Seen Oct 1, 2026 — Corrective action in effect (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
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Sep 15, 2026 Inspection · Deficiencies cited
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Illness & medication Serious
Two of the ten children's files reviewed were not up to date on immunizations.
HHSC 746.613(a) — Required Immunizations
HHSC risk weight: High. Corrected 2026-09-29.
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Illness & medication Serious
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Aug 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 14, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 1, 2026 Inspection · Deficiencies cited
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Records & paperwork Serious
During the walk-through, one caregiver was not aware of the number of the children responsible for. The caregiver stated that there were 10 children present in the class but there were 11 children present. This was confirmed after the inspector counted the children with the caregiver present in the group and staff reported a child had been in the class for 10 minutes and was not counted. Additionally, another caregiver in another class, reported having 13 children in the group but there were 14 children present. The children in the group were re-counted with by the caregiver with the inspector and there were indeed 14 children in the group/class. One staff was not aware of the ages of the youngest child responsible for.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2026-07-01. Correction verified 2026-07-14.
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Discipline & child guidance Serious
A caregiver was overheard making threats of corporal punishment to a child after the child swatted at the caregiver.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2026-07-01. Correction verified 2026-07-14.
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Records & paperwork Serious
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Jun 23, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jun 22, 2026 Report · Deficiencies cited
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Other Serious
Based on evidence obtained a caregiver did not discipline children at naptime appropriately, the director stated that she was aware that naptime was the hardest time for the caregiver, yet did not supervise the employee appropriately, thus leading to the inappropriate use of discipline to children during naptime.
HHSC 746.1003(4) — Director Responsibilities - Employees Supervised
HHSC risk weight: High. Corrected 2026-07-30. Correction verified 2026-08-07.
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Other Serious
Based on video evidence a caregiver did not use good judgement or self-control when becoming frustrated and pushing a horseshoe shaped table towards a child to trap the child in the semicircle of the table, as means of correcting a behavior. Additionally, on two occasions she took a nap mat from a child and threw it across room.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-07-30. Correction verified 2026-08-07.
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Discipline & child guidance Serious
Based on video evidence a caregiver took a toy doll from a child and hit the child with the doll as a means to control a behavior. Additionally, the caregiver pushed their walker into a child and then pushed a cart full of nap equipment into another child.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2026-07-30. Correction verified 2026-08-07.
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Other Serious
Based on video evidence a caregiver grabbed multiple children and pulled them in a rough manner when not following direction from the caregiver. Additionally, after grabbing and pulling them they were then pushed to the ground or slammed down on their bottom.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2026-07-30. Correction verified 2026-08-07.
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Other Serious
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Jun 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 18, 2026 Report · Deficiencies cited
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Supervision & ratios Serious
Evidence obtained during the investigation shows that staff have smoked on the operations property.
HHSC 746.3703(d) — No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
HHSC risk weight: High. Corrected 2026-07-16. Correction verified 2026-07-29.
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Supervision & ratios Serious
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Jun 15, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 26, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 27, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 24, 2026 Report · Deficiencies cited (self-report)
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Safety & premises Serious
A caregiver failed to intervene when a group of children were using equipment inappropriately, which resulted in a child falling and breaking their arm.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2026-04-15. Correction verified 2026-04-27.
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Safety & premises Serious
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Mar 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 18, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 12, 2026 Inspection · Deficiencies cited
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Food & allergies Serious
An infant was observed walking around the classroom drinking from their bottle.
HHSC 746.2419(7) — Requirements for Feeding Infants - No Walking or Sleeping with Bottle or Cup
HHSC risk weight: Medium High. Corrected 2026-02-12. Correction verified 2026-02-18.
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Food & allergies Serious
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Jan 21, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 15, 2025 Inspection · Deficiencies cited
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Supervision & ratios Serious
The condition related to caregivers being given a pretest before the review begins and a posttest demonstrating knowledge of minimum standards after a member of the governing body reviews the discipline and guidance subchapter and the operations policies regarding discipline and guidance was not in compliance as not all caregivers had documentation of the pretest and posttest.
HHSC 745.8641 — Requirements during probation
HHSC risk weight: High. Corrected 2025-12-17. Correction verified 2025-12-23.
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Supervision & ratios Serious
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Nov 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 25, 2025 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A child was left unattended for approximately. 7 minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-11-03. Correction verified 2025-11-06.
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Other Serious
There were several children not signed out on the tracking system. The staff is initialing it with "st" they need to write the staff persons initials.
HHSC 746.631(a) — Sign-in and Sign-out Tracking System
HHSC risk weight: Medium High. Corrected 2025-11-03. Correction verified 2025-11-06.
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Supervision & ratios Serious
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Oct 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2025 Report · Deficiencies cited
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Supervision & ratios Serious
Based on evidence obtained during the investigation, a child was left on the playground by themselves for less than a minute. Due to this, the caregiver, nor any other operation staff, had auditory or visual awareness of the child's ongoing activities. This prevented the caregiver from being able to intervene had it been necessary.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2025-08-07. Correction verified 2025-08-15.
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Supervision & ratios Serious
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Jul 10, 2025 Report · Deficiencies cited
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Supervision & ratios Serious
Based on evidence obtained during the investigation, a caregiver did not use good judgement or self-control when she swung a child around causing the child to collide with another child, out of frustration.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-09-03. Correction verified 2025-09-11.
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Discipline & child guidance Serious
This standard was found to be deficient as part of a DFPS investigation.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2025-09-03. Correction verified 2025-09-11.
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Discipline & child guidance Serious
Based on evidence obtained during this investigation, staff did not report suspected abuse, neglect, or exploitation to DFPS.
HHSC 746.1201(5) — Responsibilities of Employees and Caregivers-Report Suspected Child Abuse, Neglect or Exploitation
HHSC risk weight: High. Corrected 2025-09-03. Correction verified 2025-09-11.
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Discipline & child guidance Serious
Based on evidence obtained during the investigation, a caregiver pushed a child's head back, roughly, multiple times as a form of discipline.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2025-09-03. Correction verified 2025-09-11.
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Discipline & child guidance Serious
Based on evidence obtained during an investigation, a caregiver spanked a child multiple times for discipline.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2025-09-03. Correction verified 2025-09-11.
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Other Serious
Based on evidence obtained during the investigation, a caregiver grabbed a child and pushed and pulled the child while disciplining them.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2025-09-03. Correction verified 2025-09-11.
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Supervision & ratios Serious
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Jul 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 1, 2025 Report · Deficiencies cited
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Supervision & ratios Serious
Based on evidence obtained during the investigation, multiple caregivers have yelled at children while they were in care at the operation.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2025-07-28. Correction verified 2025-08-06.
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Discipline & child guidance Serious
Based on evidence obtained during the investigation, children under two years of age were placed in restrictive devices for time out.
HHSC 746.2805(8) — Prohibited Punishments - Restrictive device for time out
HHSC risk weight: High. Corrected 2025-07-28. Correction verified 2025-08-06.
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Cleanliness & sanitation Serious
Based on the evidence obtained during the investigation, children's diapers are not being changed promptly.
HHSC 746.3501(1) — Diaper Changing Steps- Prompt
HHSC risk weight: Medium High. Corrected 2025-07-28. Correction verified 2025-08-06.
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Supervision & ratios Serious
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Jun 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 11, 2025 Report · Deficiencies cited
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Other Serious
Based on the evidence obtained during the investigation, a caregiver did not demonstrate good judgment and self-control in the presence of children when the caregiver picked up a child up by one arm causing the child's elbow to become dislocated.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-07-11. Correction verified 2025-07-16.
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Other Serious
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Feb 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 31, 2025 Inspection · Deficiencies cited
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Safety & premises Serious
During the inspection a 6 month old infant was observed sleeping in a swing and was not removed from the swing and placed in a crib promptly. Staff were observed having multiple opportunities to relocate the infant to a crib between their caregiver duties but failed to do so.
HHSC 746.2426(a)(2) — Infant May Not Sleep in a Restrictive Device - Remove the infant from the device and place the infant in a crib as soon as possible
HHSC risk weight: High. Corrected 2025-01-31. Correction verified 2025-02-13.
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Safety & premises Serious
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Dec 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 3, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 8, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
There are multiple pieces of flooring in the 2's 1 classroom and in the 4's classroom that are sticking up and pose a tripping hazard.
HHSC 746.3407(9) — Floors, ceilings and Walls in Good Repair and Clean
HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-11-15.
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Cleanliness & sanitation Serious
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Oct 31, 2024 Report · No deficiencies cited
No violations cited on this visit.
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May 31, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 25, 2024 Report · Deficiencies cited
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Other Serious
Evidence obtained during the investigation supports the allegation that a caregiver did not use good judgment when they carried an infant to an area where a hot crock-pot was present causing the infant to be burned.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-05-24. Correction verified 2024-05-31.
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Other Serious
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Apr 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 17, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 14, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 7, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
A caregiver was observed changing dipaers/pull ups and did not change their gloves or wash their hands between changing each child's dipaer/pull up. Additionally, this caregiver was observed having children sit on the floor while changing their pull ups.
HHSC 746.3505(c) — Diapering Procedures - Use Disposable Gloves
HHSC risk weight: Medium High. Corrected 2024-03-07. Correction verified 2024-03-14.
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Cleanliness & sanitation Serious
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Apr 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 17, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 16, 2021 Inspection · Deficiencies cited
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Safety & premises Serious
The last fire inspection conducted took place on 7/21/2020.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2021-11-30. Correction verified 2021-12-06.
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Safety & premises Serious
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Oct 28, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 20, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.