Pinnacle Kids Academy
410 CARSON HILL DR, San Antonio, TX 78251 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 190
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Jannette Navarro
- Phone
- (210) 660-8585
- Regulated since
- Aug 17, 2015
- HHSC IDs
- Operation 1171242 · number 1559416
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 2 | Other (2) |
| 2025 | 2 | 0 | Supervision & ratios (2) |
| 2024 | 6 | 4 | Supervision & ratios (2), Food & allergies (4) |
| 2023 | 4 | 2 | Cleanliness & sanitation (2), Safety & premises (2) |
| 2022 | 2 | 0 | Illness & medication (2) |
Inspections, investigations & assessments
-
Sep 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 4, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 4, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 31, 2026 Report · Deficiencies cited
-
Other Serious
During the course of the investigation, it was determined that toddler children had been frightened by a caregiver in a dinosaur costume who visited their classrooms after it was previously determined on other occasions that some of the children were afraid of the costume and the visits disrupted the classes and made some children cry. The costume was not associated with the curriculum.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-03-17. Correction verified 2026-03-25.
HHSC inspection history · no longer published by HHSC; kept here
-
Other Serious
-
Jan 31, 2026 Report · Deficiencies cited
-
Other Serious
During the course of the investigation, it was determined that toddler children had been frightened by a caregiver in a dinosaur costume who visited their classrooms after it was previously determined on other occasions that some of the children were afraid of the costume and the visits disrupted the classes and made some children cry. The costume was not associated with the curriculum.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-03-17. Correction verified 2026-03-25.
-
Other Serious
-
Nov 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 5, 2025 Report · Deficiencies cited
-
Supervision & ratios
Based on observation made during inspection, it was determined that the infant room 2 was out of ratio. Caregiver had five infants in care and the ages are 10 month old, 11 month old, 11 month old, 14 month old and 16 month old. Based on the ages of the infants, caregiver can only have four infants in care.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2025-08-25. Correction verified 2025-09-04.
-
Supervision & ratios
-
Aug 5, 2025 Report · Deficiencies cited
-
Supervision & ratios
Based on observation made during inspection, it was determined that the infant room 2 was out of ratio. Caregiver had five infants in care and the ages are 10 month old, 11 month old, 11 month old, 14 month old and 16 month old. Based on the ages of the infants, caregiver can only have four infants in care.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2025-08-25. Correction verified 2025-09-04.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Jun 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 21, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 21, 2025 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 23, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Jul 23, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 16, 2024 Report · Deficiencies cited
-
Food & allergies
Information obtained during investigation; determined the same infant was not served their last PM bottle on two separate occasions.
HHSC 746.2421(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
HHSC risk weight: Medium. Corrected 2024-08-06. Correction verified 2024-08-06.
-
Supervision & ratios Serious
Based on the information collected for this investigation, it was learned that the operation did not notify licensing when the staff failed to feed an infant their breast milk bottle on two separate occasions. It was discovered that one of the incidents, due to the lack of proper labeling of bottles, uncovered the infant caregiver served an infant the wrong breast milk bottle. Both caregivers in the classroom were aware of the situation and did not informed the director. Therefore, the operation did not notify licensing.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-06.
-
Food & allergies Serious
Information obtained for this investigation, revealed two infant caregivers were aware an infant was given the wrong breastmilk bottle and the parent was not informed of this mistake. Staff informed the parent of not being able to recognize which bottle belonged to the two infants with the same bottle, in which both had breastmilk.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-06.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
-
Jul 16, 2024 Report · Deficiencies cited
-
Food & allergies
Information obtained during investigation; determined the same infant was not served their last PM bottle on two separate occasions.
HHSC 746.2421(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
HHSC risk weight: Medium. Corrected 2024-08-06. Correction verified 2024-08-06.
-
Supervision & ratios Serious
Based on the information collected for this investigation, it was learned that the operation did not notify licensing when the staff failed to feed an infant their breast milk bottle on two separate occasions. It was discovered that one of the incidents, due to the lack of proper labeling of bottles, uncovered the infant caregiver served an infant the wrong breast milk bottle. Both caregivers in the classroom were aware of the situation and did not informed the director. Therefore, the operation did not notify licensing.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-06.
-
Food & allergies Serious
Information obtained for this investigation, revealed two infant caregivers were aware an infant was given the wrong breastmilk bottle and the parent was not informed of this mistake. Staff informed the parent of not being able to recognize which bottle belonged to the two infants with the same bottle, in which both had breastmilk.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2024-08-06. Correction verified 2024-08-06.
-
Food & allergies
-
Jun 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 4, 2024 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 4, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Nov 13, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Nov 13, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Sep 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 15, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Aug 15, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 14, 2023 Inspection · Deficiencies cited
-
Cleanliness & sanitation
The diaper changing mat in the Little Sprouts classroom had the vinyl torn. Note, corrected at inspection when the diaper changing mat was replaced with a new one.
HHSC 746.3503(a) — Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-08-14.
-
Safety & premises Serious
The climbing wall on the Pre-K/ School age playground had a cracked and broken pocket.
HHSC 746.4601(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
HHSC risk weight: High. Corrected 2023-08-28. Correction verified 2023-09-11.
HHSC inspection history · no longer published by HHSC; kept here
-
Cleanliness & sanitation
-
Aug 14, 2023 Inspection · Deficiencies cited
-
Cleanliness & sanitation
The diaper changing mat in the Little Sprouts classroom had the vinyl torn. Note, corrected at inspection when the diaper changing mat was replaced with a new one.
HHSC 746.3503(a) — Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-08-14.
-
Safety & premises Serious
The climbing wall on the Pre-K/ School age playground had a cracked and broken pocket.
HHSC 746.4601(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
HHSC risk weight: High. Corrected 2023-08-28. Correction verified 2023-09-11.
-
Cleanliness & sanitation
-
May 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 27, 2023 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Apr 27, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Jan 23, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jan 23, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Dec 28, 2022 Report · Deficiencies cited
-
Illness & medication
The medication (inhaler) being administered to a child did not have its original container with the name of child, name of medication or instructions on the doses for the medication.
HHSC 746.3805(b)(1) — Administering Medication - Original Container with Child's Name, Date
HHSC risk weight: Medium High. Corrected 2023-01-18. Correction verified 2023-01-18.
-
Illness & medication
-
Dec 28, 2022 Report · Deficiencies cited
-
Illness & medication
The medication (inhaler) being administered to a child did not have its original container with the name of child, name of medication or instructions on the doses for the medication.
HHSC 746.3805(b)(1) — Administering Medication - Original Container with Child's Name, Date
HHSC risk weight: Medium High. Corrected 2023-01-18. Correction verified 2023-01-18.
HHSC inspection history · no longer published by HHSC; kept here
-
Illness & medication
-
Aug 26, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 26, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 7, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 7, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.