Cindy Ann Francis

2618 TONGA DR, Corpus Christi, TX 78418 · Nueces County

9cited violations

6serious

4inspections & investigations

1enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-04:30 PM
Phone: (361) 937-9553
Regulated since: May 13, 2011
HHSC IDs: Operation 852909 · number 1303466
Official record: HHSC Child Care Search

Violations by category

Illness & medication 1
Safety & premises 5
Staff background & training 2
Other 1

Year by year

Year	Violations	Serious	Main categories
2024	4	3	Illness & medication (1), Safety & premises (2), Staff background & training (1)
2023	1	0	Other (1)
2022	4	3	Safety & premises (3), Staff background & training (1)

Enforcement actions

Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)

HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.

Inspections, investigations & assessments

Dec 6, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 12, 2024 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver did not have her annual training hour for the 2023-2024 year. The caregiver was lacking 18 out of 30 annual training hours required.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2024-12-03. Correction verified 2024-12-06.
- Illness & medication Serious
  Medication was not in the proper storage box and labeled with child's name and instructions.
  
  HHSC 747.3605(b)(1) — Administering Medication - Original Container with Child's Name, Date
  
  HHSC risk weight: Medium High. Corrected 2024-11-19. Correction verified 2024-12-06.
- Safety & premises Serious
  The fire drills were not conducted since December 13, 2022.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2024-11-19. Correction verified 2024-12-06.
- Safety & premises Serious
  The fire extinguisher has not been serviced since 2022.
  
  HHSC 747.5107(b) — Fire Extinguishers Serviced
  
  HHSC risk weight: Medium High. Corrected 2024-11-26. Correction verified 2024-12-06.
HHSC inspection history
Feb 13, 2023 Assessment · Deficiencies cited
- Other
  Provider did not provide proof of coverage to Licensing by the anniversary date of the issuance of their permit.
  
  HHSC 747.209(2) — Liability Insurance Requirements - Provide Proof of Coverage Annually by Anniversary Date of Issuance
  
  HHSC risk weight: Medium. Corrected 2023-02-16. Correction verified 2023-02-16.
HHSC inspection history
Nov 28, 2022 Inspection · Deficiencies cited
- Safety & premises Serious
  No monthly drills were conducted for the 2022 year.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2022-12-12. Correction verified 2023-01-03.
- Safety & premises Serious
  Fire Extinguisher has not been serviced for the year 2021-2022
  
  HHSC 747.5107(b) — Fire Extinguishers Serviced
  
  HHSC risk weight: Medium High. Corrected 2022-12-12. Correction verified 2023-01-03.
- Safety & premises Serious
  A food emergency plan was not in place for a child with a peanut allergy in care.
  
  HHSC 747.605(16) — Required Admission Information-Completed Food Allergy Emergency Plan
  
  HHSC risk weight: Medium High. Corrected 2022-12-12. Correction verified 2023-01-03.
- Staff background & training
  Trainings for the 2021-2022 year were not complete.
  
  HHSC 747.901(5) — Personnel Records- Training Hours
  
  HHSC risk weight: Medium Low. Corrected 2022-12-19. Correction verified 2023-01-03.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Cindy Ann Francis, 2618 TONGA DR, Corpus Christi, TX 78418-4772 (operation ID 852909, operation number 1303466), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.