Canyon Creek Day Care
2800 CUSTER PKWY, Richardson, TX 75080 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 115
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Emily Jones
- Phone
- (469) 270-5728
- Regulated since
- May 16, 2017
- HHSC IDs
- Operation 1276936 · number 1652456
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2024 | 10 | 6 | Cleanliness & sanitation (4), Discipline & child guidance (6) |
| 2023 | 2 | 0 | Safety & premises (1), Other (1) |
| 2022 | 2 | 1 | Discipline & child guidance (1), Other (1) |
| 2021 | 1 | 0 | Supervision & ratios (1) |
Inspections, investigations & assessments
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Dec 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 19, 2024 Report · Deficiencies cited
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Cleanliness & sanitation Serious
A teacher observed a coworker spraying a child in the face with a water bottle. The teacher failed to intervene or notify the director of the incident. A child was observed sitting in a highchair for an extended time. Originally, they were placed in the chair for snack but were left in there during diaper change.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-12-04. Correction verified 2024-12-11.
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Discipline & child guidance Serious
A caregiver was observed spraying a child in the face numerous times with a water bottle.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2024-12-04. Correction verified 2024-12-11.
-
Cleanliness & sanitation
The toddler's hands were not washed before they ate lunch.
HHSC 746.3417(1) — Children Handwashing Before Eating
HHSC risk weight: Medium High. Corrected 2024-12-04. Correction verified 2024-12-11.
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Cleanliness & sanitation
Children were observed not washing their hands after diaper changes.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2024-12-04. Correction verified 2024-12-11.
-
Cleanliness & sanitation
A caregiver was observed not disinfecting the changing table after each diaper change.
HHSC 746.3505(e) — Diapering Procedures - Sanitizing Diaper Changing Area
HHSC risk weight: Medium High. Corrected 2024-12-04. Correction verified 2024-12-11.
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Cleanliness & sanitation Serious
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Oct 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 14, 2024 Report · Deficiencies cited
-
Discipline & child guidance Serious
This standard was found deficient as part of a DFPS investigation.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-12-27. Correction verified 2024-12-11.
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Discipline & child guidance Serious
Durning an Abuse/Neglect investigation, it was determined that a caregiver left a child outside the door when they were entering the building from the playground. The playground is not attached to the operation.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-12-27. Correction verified 2024-12-11.
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Discipline & child guidance Serious
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Jul 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 12, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver caused bruising when they grabbed a child by the arm.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2024-06-20. Correction verified 2024-06-24.
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Discipline & child guidance
This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver was observed using their cell phone while supervising children.
HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
HHSC risk weight: Medium High. Corrected 2024-06-20. Correction verified 2024-06-24.
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Discipline & child guidance Serious
This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver caused bruising when they grabbed a child by the arm.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-06-20. Correction verified 2024-06-24.
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Discipline & child guidance Serious
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Apr 12, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 17, 2023 Inspection · Deficiencies cited
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Safety & premises
Children were observed not strapped in their bucket seats. The observation was made while watching a video of the classroom.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-17.
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Safety & premises
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Mar 9, 2023 Report · Deficiencies cited
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Other
A child did not receive the proper attention after staff realized that they had an injury. Ice was not applied to the bump on the child's head and they were not picked up immediately.
HHSC 746.2401(3) — Basic Requirements for Infants - Holding and Comforting
HHSC risk weight: Medium High. Corrected 2023-04-03. Correction verified 2023-04-11.
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Other
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Dec 13, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 12, 2022 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was evaluated as part of an investigation and it was determined that a child was abused while in care. A staff member pulled a child by the arm which resulted in a fracture.
HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
HHSC risk weight: High. Corrected 2022-06-03. Correction verified 2022-06-17.
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Other
A staff failed to redirect a child appropriately which resulted in a child receiving a fracture in their arm.
HHSC 746.2803(4) — Discipline - Positive Methods of Discipline and Guidance
HHSC risk weight: Medium High. Corrected 2022-06-03. Correction verified 2022-06-17.
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Discipline & child guidance Serious
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Oct 12, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 7, 2021 Inspection · Deficiencies cited
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Supervision & ratios
The operation did not have an adequate amount of surfacing.
HHSC 746.4907(c) — Installation and Maintenance of Loose-fill Surfacing - Posts Marked to Proper Depth
HHSC risk weight: Medium. Corrected 2021-10-29. Correction verified 2021-10-27.
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Supervision & ratios
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.