Big Hearts Little Hands Early Learning Academy, LLC

2072 N VETERANS BLVD, Eagle Pass, TX 78852 · Maverick County

38cited violations

12serious

30inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 61
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-05:30 PM
Director / administrator: Clelia Valdes
Phone: (830) 513-7254
Regulated since: May 3, 2017
HHSC IDs: Operation 1260534 · number 1638747
Official record: HHSC Child Care Search

Violations by category

Illness & medication 2
Supervision & ratios 10
Safety & premises 2
Staff background & training 6
Records & paperwork 6
Other 12

Year by year

Year	Violations	Serious	Main categories
2026	2	2	Staff background & training (2)
2025	6	4	Supervision & ratios (4), Staff background & training (2)
2024	2	2	Supervision & ratios (2)
2023	8	2	Supervision & ratios (2), Staff background & training (2), Other (4)
2022	16	0	Illness & medication (2), Supervision & ratios (2), Records & paperwork (6), Other (6)
2021	4	2	Safety & premises (2), Other (2)

Inspections, investigations & assessments

Feb 27, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Feb 27, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 18, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  One employee who was in classroom included in ratio did not have an active background check. The employee was notified and left the center.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-02-18. Correction verified 2026-02-27.
HHSC inspection history · no longer published by HHSC; kept here
Feb 18, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  One employee who was in classroom included in ratio did not have an active background check. The employee was notified and left the center.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-02-18. Correction verified 2026-02-27.
HHSC inspection history
Oct 23, 2025 Assessment · Deficiencies cited
- Staff background & training Serious
  The operation has not paid background check fees.
  
  HHSC HRC42.054 - Required Fees — HRC42.054 - Required Fees
  
  HHSC risk weight: High. Corrected 2025-10-23. Correction verified 2025-10-23.
HHSC inspection history
Oct 23, 2025 Assessment · Deficiencies cited
- Staff background & training Serious
  The operation has not paid background check fees.
  
  HHSC HRC42.054 - Required Fees — HRC42.054 - Required Fees
  
  HHSC risk weight: High. Corrected 2025-10-23. Correction verified 2025-10-23.
HHSC inspection history · no longer published by HHSC; kept here
Mar 26, 2025 Inspection · Deficiencies cited
- Supervision & ratios
  The operation did not have a portion on Parent's Rights in operational policy.
  
  HHSC 746.501(a)(20) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-04-02. Correction verified 2025-04-02.
HHSC inspection history · no longer published by HHSC; kept here
Mar 26, 2025 Inspection · Deficiencies cited
- Supervision & ratios
  The operation did not have a portion on Parent's Rights in operational policy.
  
  HHSC 746.501(a)(20) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-04-02. Correction verified 2025-04-02.
HHSC inspection history
Feb 6, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Feb 6, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 29, 2025 Report · Deficiencies cited (self-report)
- Supervision & ratios Serious
  A caregiver stepped out of classroom leaving children unsupervised.
  
  HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected 2025-03-19. Correction verified 2025-03-26.
HHSC inspection history · no longer published by HHSC; kept here
Jan 29, 2025 Report · Deficiencies cited (self-report)
- Supervision & ratios Serious
  A caregiver stepped out of classroom leaving children unsupervised.
  
  HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected 2025-03-19. Correction verified 2025-03-26.
HHSC inspection history
Apr 30, 2024 Inspection · Deficiencies cited
- Supervision & ratios Serious
  The operation did not have documentation that the smoke detectors were tested monthly. This was corrected at inspection when the director conducted an inspection.
  
  HHSC 746.5319 — Smoke Detectors Testing
  
  HHSC risk weight: High. Corrected 2024-04-30. Correction verified 2024-05-30.
HHSC inspection history
Apr 30, 2024 Inspection · Deficiencies cited
- Supervision & ratios Serious
  The operation did not have documentation that the smoke detectors were tested monthly. This was corrected at inspection when the director conducted an inspection.
  
  HHSC 746.5319 — Smoke Detectors Testing
  
  HHSC risk weight: High. Corrected 2024-04-30. Correction verified 2024-05-30.
HHSC inspection history · no longer published by HHSC; kept here
Nov 6, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 6, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 9, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  The operational policy lacks the indoor/outdoor activity requirements.
  
  HHSC 746.501(a)(18) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2023-10-11. Correction verified 2023-11-06.
- Other
  Several booster seats in the vans were observed to have been manufactured over 6 years ago. The booster seats have expired.
  
  HHSC 746.5607(b) — Child Passenger Safety Seat System - Not expired or damaged in accident
  
  HHSC risk weight: Medium High. Corrected 2023-10-16. Correction verified 2023-11-06.
- Other Serious
  The child safe alarm in the one of the vans was not working properly.
  
  HHSC 746.5625(b) — Electronic Child Safety Alarm - installed and maintained according to manufacturer's instructions
  
  HHSC risk weight: High. Corrected 2023-10-23. Correction verified 2023-11-06.
HHSC inspection history · no longer published by HHSC; kept here
Oct 9, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  The operational policy lacks the indoor/outdoor activity requirements.
  
  HHSC 746.501(a)(18) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2023-10-11. Correction verified 2023-11-06.
- Other
  Several booster seats in the vans were observed to have been manufactured over 6 years ago. The booster seats have expired.
  
  HHSC 746.5607(b) — Child Passenger Safety Seat System - Not expired or damaged in accident
  
  HHSC risk weight: Medium High. Corrected 2023-10-16. Correction verified 2023-11-06.
- Other Serious
  The child safe alarm in the one of the vans was not working properly.
  
  HHSC 746.5625(b) — Electronic Child Safety Alarm - installed and maintained according to manufacturer's instructions
  
  HHSC risk weight: High. Corrected 2023-10-23. Correction verified 2023-11-06.
HHSC inspection history
Mar 16, 2023 Inspection · Deficiencies cited
- Staff background & training
  The center last validated the employee list on 11/01/22.
  
  HHSC 745.651(2)(A) — Background Check Validation ? Every 3 months each operation, other than a licensed, registered, or listed home, must validate current list
  
  HHSC risk weight: Medium. Corrected 2023-03-16. Correction verified 2023-03-21.
HHSC inspection history
Mar 16, 2023 Inspection · Deficiencies cited
- Staff background & training
  The center last validated the employee list on 11/01/22.
  
  HHSC 745.651(2)(A) — Background Check Validation ? Every 3 months each operation, other than a licensed, registered, or listed home, must validate current list
  
  HHSC risk weight: Medium. Corrected 2023-03-16. Correction verified 2023-03-21.
HHSC inspection history · no longer published by HHSC; kept here
Oct 7, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 7, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 28, 2022 Inspection · Deficiencies cited
- Records & paperwork
  The person left in charge was not able to provide required paperwork to the CCR inspector because they did not know where it was kept.
  
  HHSC 746.1013(a)(3) — Director's Absence - Caregiver in Charge Has Access to All Records
  
  HHSC risk weight: Medium. Corrected 2022-09-28. Correction verified 2022-10-07.
- Other
  The curriculum posted in three classrooms did not have the date or dates the curriculum covered. Corrected at inspection: The caregivers updated the curriculums during my inspection.
  
  HHSC 746.2205(a)(1) — Written Activity Plan - Group Name and Dates
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-09-28.
- Records & paperwork
  The permit renewal posted expired on 05/03/2021. They did not posted the most recent permit renewal acceptance letter.
  
  HHSC 746.401(11) — Required Postings-Licensing notices with instructions to post
  
  HHSC risk weight: Medium. Corrected 2022-09-29. Correction verified 2022-10-07.
- Other
  The inspection posted was from 11/12/2020 not from the previous inspection done on 06/03/22.
  
  HHSC 746.401(2) — Posting Requirements - Letter or form from the most recent Licensing Inspection or Investigation
  
  HHSC risk weight: Medium. Corrected 2022-09-29. Correction verified 2022-10-07.
- Illness & medication
  One out of seven children's files did not have an immunization on file. One out of seven children's immunizations reviewed needed to be updated.
  
  HHSC 746.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2022-10-05. Correction verified 2022-10-07.
- Records & paperwork
  Two out of the seven records reviewed were lacking the date of admission.
  
  HHSC 746.605(3) — Required Admission Information - Date of Admission
  
  HHSC risk weight: Medium Low. Corrected 2022-09-29. Correction verified 2022-10-07.
- Supervision & ratios
  Two out of the seven children's files reviewed were lacking the doctor signed health statement.
  
  HHSC 746.611(a)(1) — Required Health Statement - Written, dated within past year, indicates child is physically able to participate in operation's child-care program
  
  HHSC risk weight: Low. Corrected 2022-10-05. Correction verified 2022-10-07.
- Other
  Three out of seven children's files reviewed did not have a health statement on file.
  
  HHSC 746.611(b) — Health Statement on File within 1 Week of Admission
  
  HHSC risk weight: Medium. Corrected 2022-09-30. Correction verified 2022-10-07.
HHSC inspection history · no longer published by HHSC; kept here
Sep 28, 2022 Inspection · Deficiencies cited
- Records & paperwork
  The person left in charge was not able to provide required paperwork to the CCR inspector because they did not know where it was kept.
  
  HHSC 746.1013(a)(3) — Director's Absence - Caregiver in Charge Has Access to All Records
  
  HHSC risk weight: Medium. Corrected 2022-09-28. Correction verified 2022-10-07.
- Other
  The curriculum posted in three classrooms did not have the date or dates the curriculum covered. Corrected at inspection: The caregivers updated the curriculums during my inspection.
  
  HHSC 746.2205(a)(1) — Written Activity Plan - Group Name and Dates
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-09-28.
- Records & paperwork
  The permit renewal posted expired on 05/03/2021. They did not posted the most recent permit renewal acceptance letter.
  
  HHSC 746.401(11) — Required Postings-Licensing notices with instructions to post
  
  HHSC risk weight: Medium. Corrected 2022-09-29. Correction verified 2022-10-07.
- Other
  The inspection posted was from 11/12/2020 not from the previous inspection done on 06/03/22.
  
  HHSC 746.401(2) — Posting Requirements - Letter or form from the most recent Licensing Inspection or Investigation
  
  HHSC risk weight: Medium. Corrected 2022-09-29. Correction verified 2022-10-07.
- Illness & medication
  One out of seven children's files did not have an immunization on file. One out of seven children's immunizations reviewed needed to be updated.
  
  HHSC 746.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2022-10-05. Correction verified 2022-10-07.
- Records & paperwork
  Two out of the seven records reviewed were lacking the date of admission.
  
  HHSC 746.605(3) — Required Admission Information - Date of Admission
  
  HHSC risk weight: Medium Low. Corrected 2022-09-29. Correction verified 2022-10-07.
- Supervision & ratios
  Two out of the seven children's files reviewed were lacking the doctor signed health statement.
  
  HHSC 746.611(a)(1) — Required Health Statement - Written, dated within past year, indicates child is physically able to participate in operation's child-care program
  
  HHSC risk weight: Low. Corrected 2022-10-05. Correction verified 2022-10-07.
- Other
  Three out of seven children's files reviewed did not have a health statement on file.
  
  HHSC 746.611(b) — Health Statement on File within 1 Week of Admission
  
  HHSC risk weight: Medium. Corrected 2022-09-30. Correction verified 2022-10-07.
HHSC inspection history
Jun 3, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jun 3, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
May 25, 2022 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history
May 25, 2022 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 12, 2021 Inspection · Deficiencies cited
- Other
  The playground checklist was last done in June of 2021. Corrected at inspection: The director walked through the playground and completed the playground checklist.
  
  HHSC 746.4751(b) — Maintenance Procedures for Active Play - Monthly Maintenance Checklist
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2021-10-12.
- Safety & premises Serious
  The fire inspection was last done on 10/05/2020.
  
  HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
  
  HHSC risk weight: High. Corrected 2021-11-09. Correction verified 2021-11-09.
HHSC inspection history · no longer published by HHSC; kept here
Oct 12, 2021 Inspection · Deficiencies cited
- Other
  The playground checklist was last done in June of 2021. Corrected at inspection: The director walked through the playground and completed the playground checklist.
  
  HHSC 746.4751(b) — Maintenance Procedures for Active Play - Monthly Maintenance Checklist
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2021-10-12.
- Safety & premises Serious
  The fire inspection was last done on 10/05/2020.
  
  HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
  
  HHSC risk weight: High. Corrected 2021-11-09. Correction verified 2021-11-09.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Big Hearts Little Hands Early Learning Academy, LLC, 2072 N VETERANS BLVD, Eagle Pass, TX 78852-4477 (operation ID 1260534, operation number 1638747), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.