Cynthia Hien Thi Phan

17811 LANDING PINES TRL, Houston, TX 77084 · Harris County

7cited violations

1serious

2inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-07:00 PM
Phone: (832) 382-0552
Regulated since: Nov 23, 2005
HHSC IDs: Operation 283806 · number 854652
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 1
Safety & premises 2
Records & paperwork 3
Other 1

Year by year

Year	Violations	Serious	Main categories
2025	2	0	Records & paperwork (1), Other (1)
2023	5	1	Supervision & ratios (1), Safety & premises (2), Records & paperwork (2)

Inspections, investigations & assessments

Mar 19, 2025 Inspection · Deficiencies cited
- Other
  One 22mo child was observed sleeping on the couch during the inspection. This was corrected when the child was removed from the couch and placed on a nap mat during nap time.
  
  HHSC 747.4303(a) — Individual Cot, Bed, or Mat for Each Walking Child Through 4 Years of Age
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-03-19.
- Records & paperwork
  One child admission form was observed missing the required health statement with the signature of the health care professional.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2025-04-02. Correction verified 2025-03-28.
HHSC inspection history
Mar 15, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  The operational policy did not include the information of indoor and outdoor physical activity.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2023-03-31. Correction verified 2023-03-17.
- Safety & premises
  It was noticed that the fire extinguisher was not mounted on the wall. It was placed on the floor in the utility room. Picture was taken.
  
  HHSC 747.5105 — Mounting of Fire Extinguishers
  
  HHSC risk weight: Medium High. Corrected 2023-03-27. Correction verified 2023-03-17.
- Records & paperwork
  Three out of the eight children's records checked did not indicate if the child did or did not have any special needs. Note: The caregiver called the parents to obtain this information and placed it on the admission forms during the inspection.
  
  HHSC 747.605(13) — Required Admission Information - Special Needs Statement
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-15.
- Safety & premises
  It was noticed that two children s records did not contain Emergency Contact information. Note: The caregiver called the parents to obtain this information and placed it on the admission forms during the inspection.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-15.
- Records & paperwork Serious
  One child's record did not contain designated contact information. Note: The caregiver called the parents to obtain this information and placed it on the admission forms during the inspection.
  
  HHSC 747.605(7) — Required Admission Information - Release Information
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2023-03-15.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Cynthia Hien Thi Phan, 17811 LANDING PINES TRL, Houston, TX 77084-2495 (operation ID 283806, operation number 854652), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.