Smart Ducklings Daycare #2

4025 E SOUTHCROSS BLVD BLDG 3, San Antonio, TX 78222 · Bexar County

26cited violations

16serious

20inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 56
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-06:30 PM
Director / administrator: Fatima Rivera
Phone: (210) 967-3001
Regulated since: Mar 6, 2025
HHSC IDs: Operation 1484341 · number 1800897
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Discipline & child guidance 8
Safety & premises 6
Staff background & training 8
Other 2

Year by year

Year	Violations	Serious	Main categories
2025	26	16	Supervision & ratios (2), Discipline & child guidance (8), Safety & premises (6), Staff background & training (8), Other (2)

Inspections, investigations & assessments

Mar 30, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Mar 30, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 23, 2025 Inspection · Deficiencies cited
- Safety & premises
  Two nap mats were torn with foam exposed. Note: This was corrected at inspection when the mats were removed.
  
  HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-09-23.
HHSC inspection history
Sep 23, 2025 Inspection · Deficiencies cited
- Safety & premises
  Two nap mats were torn with foam exposed. Note: This was corrected at inspection when the mats were removed.
  
  HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-09-23.
HHSC inspection history · no longer published by HHSC; kept here
Jun 6, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jun 6, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 2, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 2, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 30, 2025 Inspection · Deficiencies cited
- Staff background & training Serious
  Based on the DFPS investigation, a staff member's role changed from volunteer to caregiver when left alone with a child on multiple occasions.
  
  HHSC 745.621(b)(3) — Renewal background checks submitted - When change in role requires subject to have fingerprint-based check now instead of only name-based TX check
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  This standard was found deficient as part of a DFPS Investigation.
  
  HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Staff background & training
  Based on the DFPS investigation, a volunteer who did not meet caregiver qualifications was left alone with a child.
  
  HHSC 746.1401(e) — Substitutes, volunteers, and contractors who do not meet caregiver qualifications must never be left alone with children
  
  HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Safety & premises Serious
  Based on the DFPS investigation, an infant was observed sleeping on a Boppy pillow.
  
  HHSC 746.2415(a)(5) — Prohibited Equipment for Infants - Bean Bags, Waterbeds, Foam Pads As Sleeping Equipment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  Based on the DFPS investigation, a child was disciplined by pinching their ear, which resulted in bruising.
  
  HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
HHSC inspection history
May 30, 2025 Inspection · Deficiencies cited
- Staff background & training Serious
  Based on the DFPS investigation, a staff member's role changed from volunteer to caregiver when left alone with a child on multiple occasions.
  
  HHSC 745.621(b)(3) — Renewal background checks submitted - When change in role requires subject to have fingerprint-based check now instead of only name-based TX check
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  This standard was found deficient as part of a DFPS Investigation.
  
  HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Staff background & training
  Based on the DFPS investigation, a volunteer who did not meet caregiver qualifications was left alone with a child.
  
  HHSC 746.1401(e) — Substitutes, volunteers, and contractors who do not meet caregiver qualifications must never be left alone with children
  
  HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Safety & premises Serious
  Based on the DFPS investigation, an infant was observed sleeping on a Boppy pillow.
  
  HHSC 746.2415(a)(5) — Prohibited Equipment for Infants - Bean Bags, Waterbeds, Foam Pads As Sleeping Equipment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  Based on the DFPS investigation, a child was disciplined by pinching their ear, which resulted in bruising.
  
  HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
HHSC inspection history · no longer published by HHSC; kept here
Apr 1, 2025 Report · Deficiencies cited
- Staff background & training Serious
  Based on the DFPS investigation, a staff member's role changed from volunteer to caregiver when left alone with a child on multiple occasions.
  
  HHSC 745.621(b)(3) — Renewal background checks submitted - When change in role requires subject to have fingerprint-based check now instead of only name-based TX check
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  This standard was found deficient as part of a DFPS Investigation.
  
  HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Other
  Based on the DFPS investigation, a caregiver was observed on their phone while supervising infants
  
  HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
  
  HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Staff background & training
  Based on the DFPS investigation, a volunteer who did not meet caregiver qualifications was left alone with a child.
  
  HHSC 746.1401(e) — Substitutes, volunteers, and contractors who do not meet caregiver qualifications must never be left alone with children
  
  HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Safety & premises Serious
  Based on the DFPS investigation, an infant was observed sleeping on a Boppy pillow.
  
  HHSC 746.2415(a)(5) — Prohibited Equipment for Infants - Bean Bags, Waterbeds, Foam Pads As Sleeping Equipment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  Based on the DFPS investigation, a child was disciplined by pinching their ear, which resulted in bruising.
  
  HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
HHSC inspection history
Apr 1, 2025 Report · Deficiencies cited
- Staff background & training Serious
  Based on the DFPS investigation, a staff member's role changed from volunteer to caregiver when left alone with a child on multiple occasions.
  
  HHSC 745.621(b)(3) — Renewal background checks submitted - When change in role requires subject to have fingerprint-based check now instead of only name-based TX check
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  This standard was found deficient as part of a DFPS Investigation.
  
  HHSC 746.1201(4) — AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Other
  Based on the DFPS investigation, a caregiver was observed on their phone while supervising infants
  
  HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
  
  HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Staff background & training
  Based on the DFPS investigation, a volunteer who did not meet caregiver qualifications was left alone with a child.
  
  HHSC 746.1401(e) — Substitutes, volunteers, and contractors who do not meet caregiver qualifications must never be left alone with children
  
  HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Safety & premises Serious
  Based on the DFPS investigation, an infant was observed sleeping on a Boppy pillow.
  
  HHSC 746.2415(a)(5) — Prohibited Equipment for Infants - Bean Bags, Waterbeds, Foam Pads As Sleeping Equipment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
- Discipline & child guidance Serious
  Based on the DFPS investigation, a child was disciplined by pinching their ear, which resulted in bruising.
  
  HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
  
  HHSC risk weight: High. Corrected 2025-05-16. Correction verified 2025-05-30.
HHSC inspection history · no longer published by HHSC; kept here
Jan 29, 2025 Inspection · Deficiencies cited
- Supervision & ratios
  1 of 4 children's files was missing the signed Parent's Rights form.
  
  HHSC 746.501(a)(20) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-02-28. Correction verified 2025-01-30.
HHSC inspection history · no longer published by HHSC; kept here
Jan 29, 2025 Inspection · Deficiencies cited
- Supervision & ratios
  1 of 4 children's files was missing the signed Parent's Rights form.
  
  HHSC 746.501(a)(20) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-02-28. Correction verified 2025-01-30.
HHSC inspection history
Dec 5, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Dec 5, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 15, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 15, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 16, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 16, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Smart Ducklings Daycare #2, 4025 E SOUTHCROSS BLVD BLDG 3, San Antonio, TX 78222-3670 (operation ID 1484341, operation number 1800897), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.