Alphabest @ Windsong- Prosper

800 COPPER CANYON DR, Prosper, TX 75078 · Collin County

24cited violations

4serious

30inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 100
Ages: Pre-Kindergarten, School
Hours: 02:30 PM-06:30 PM
Phone: (866) 300-7750
Regulated since: Feb 17, 2017
HHSC IDs: Operation 1248857 · number 1628954
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 4
Safety & premises 4
Staff background & training 14
Records & paperwork 2

Year by year

Year	Violations	Serious	Main categories
2026	2	0	Staff background & training (2)
2025	6	0	Supervision & ratios (2), Staff background & training (4)
2024	6	2	Supervision & ratios (2), Staff background & training (2), Records & paperwork (2)
2023	4	2	Staff background & training (4)
2022	4	0	Safety & premises (2), Staff background & training (2)
2021	2	0	Safety & premises (2)

Inspections, investigations & assessments

Mar 27, 2026 Inspection · Deficiencies cited
- Staff background & training
  One caregiver was missing the hands on CPR and First Aid training.
  
  HHSC 744.1315(b) — Each caregiver, operation director, program director, and site director Pediatric CPR
  
  HHSC risk weight: Medium High. Corrected 2026-04-27. Correction verified 2026-06-05.
HHSC inspection history
Mar 27, 2026 Inspection · Deficiencies cited
- Staff background & training
  One caregiver was missing the hands on CPR and First Aid training.
  
  HHSC 744.1315(b) — Each caregiver, operation director, program director, and site director Pediatric CPR
  
  HHSC risk weight: Medium High. Corrected 2026-04-27. Correction verified 2026-06-05.
HHSC inspection history · no longer published by HHSC; kept here
Aug 28, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 28, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 20, 2025 Inspection · Deficiencies cited
- Staff background & training
  Two out of three files reviewed did not have 15 required annual trainings available for review.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2025-06-03. Correction verified 2025-06-18.
- Supervision & ratios
  The operation failed to notify Child Care Regulations of a change regarding the site director.
  
  HHSC 744.303(4) — Report Change in Director
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-20.
- Staff background & training
  Three out of six staff files were not available for review.
  
  HHSC 744.801(2) — Required Records Maintained and Made Available - Personnel and Training Records
  
  HHSC risk weight: Medium. Corrected 2025-06-03. Correction verified 2025-06-18.
HHSC inspection history
May 20, 2025 Inspection · Deficiencies cited
- Staff background & training
  Two out of three files reviewed did not have 15 required annual trainings available for review.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2025-06-03. Correction verified 2025-06-18.
- Supervision & ratios
  The operation failed to notify Child Care Regulations of a change regarding the site director.
  
  HHSC 744.303(4) — Report Change in Director
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-20.
- Staff background & training
  Three out of six staff files were not available for review.
  
  HHSC 744.801(2) — Required Records Maintained and Made Available - Personnel and Training Records
  
  HHSC risk weight: Medium. Corrected 2025-06-03. Correction verified 2025-06-18.
HHSC inspection history · no longer published by HHSC; kept here
Sep 5, 2024 Assessment · Deficiencies cited
- Staff background & training
  Four out of four staff files reviewed did not have the required annual training to include: Emergency preparedness, preventing and controlling the spread of communicable diseases, administering medication, preventing and controlling emergency due to food allergies, understanding building and physical premises, and handling, storing, and disposing of hazardous materials. Two of the staff did not have the required 15 hours of annual training.
  
  HHSC 744.1309(d) — Documented Annual Training-Required Topics in Health and Safety
  
  HHSC risk weight: Medium. Corrected 2024-12-20. Correction verified 2024-11-29.
- Records & paperwork
  One out of four staff files did not have a notarized affidavit available for review.
  
  HHSC 744.901(4) — Required Personnel Records - Required Affidavit (Form 2985)
  
  HHSC risk weight: Medium Low. Corrected 2024-12-20. Correction verified 2024-12-02.
HHSC inspection history
Sep 5, 2024 Assessment · Deficiencies cited
- Staff background & training
  Four out of four staff files reviewed did not have the required annual training to include: Emergency preparedness, preventing and controlling the spread of communicable diseases, administering medication, preventing and controlling emergency due to food allergies, understanding building and physical premises, and handling, storing, and disposing of hazardous materials. Two of the staff did not have the required 15 hours of annual training.
  
  HHSC 744.1309(d) — Documented Annual Training-Required Topics in Health and Safety
  
  HHSC risk weight: Medium. Corrected 2024-12-20. Correction verified 2024-11-29.
- Records & paperwork
  One out of four staff files did not have a notarized affidavit available for review.
  
  HHSC 744.901(4) — Required Personnel Records - Required Affidavit (Form 2985)
  
  HHSC risk weight: Medium Low. Corrected 2024-12-20. Correction verified 2024-12-02.
HHSC inspection history · no longer published by HHSC; kept here
Aug 29, 2024 Inspection · Deficiencies cited
- Supervision & ratios Serious
  One of the groups was left unattended in the cafeteria. The staff had no audio or visual awareness in the cafeteria.
  
  HHSC 744.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-08-29.
HHSC inspection history
Aug 29, 2024 Inspection · Deficiencies cited
- Supervision & ratios Serious
  One of the groups was left unattended in the cafeteria. The staff had no audio or visual awareness in the cafeteria.
  
  HHSC 744.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-08-29.
HHSC inspection history · no longer published by HHSC; kept here
Aug 1, 2024 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history
Aug 1, 2024 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 26, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 26, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 24, 2024 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 24, 2024 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history
Jul 10, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 10, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 9, 2024 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history
Jul 9, 2024 Report · No deficiencies cited (self-report)

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 8, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 8, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Nov 14, 2023 Inspection · Deficiencies cited
- Staff background & training
  The designee has not provided documentation to determine the Program director's qualifications.
  
  HHSC 744.201(4) — Designating Director
  
  HHSC risk weight: Medium High. Corrected 2023-11-17. Correction verified 2023-11-16.
- Staff background & training Serious
  The operation allowed a caregiver to provide direct care to children in care prior to receiving a background check determination of, Eligible ; Provisional Eligibility with Conditions. ;
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2023-11-15. Correction verified 2023-11-15.
HHSC inspection history
Nov 14, 2023 Inspection · Deficiencies cited
- Staff background & training
  The designee has not provided documentation to determine the Program director's qualifications.
  
  HHSC 744.201(4) — Designating Director
  
  HHSC risk weight: Medium High. Corrected 2023-11-17. Correction verified 2023-11-16.
- Staff background & training Serious
  The operation allowed a caregiver to provide direct care to children in care prior to receiving a background check determination of, Eligible ; Provisional Eligibility with Conditions. ;
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2023-11-15. Correction verified 2023-11-15.
HHSC inspection history · no longer published by HHSC; kept here
Nov 14, 2022 Inspection · Deficiencies cited
- Staff background & training
  One employee has not been through orientation training.
  
  HHSC 744.1301(1)(A) — Training Requirements for Employees - Orientation
  
  HHSC risk weight: Medium High. Corrected 2023-01-06. Correction verified 2022-12-15.
- Safety & premises
  One child did not have a food allergy plan on file. One child's food allergy plan was not signed by a health care professional.
  
  HHSC 744.2669 — Food Allergy Plan-Emergency plan for diagnosed child, signed by health care professional and parent
  
  HHSC risk weight: Medium High. Corrected 2023-01-06. Correction verified 2023-01-06.
HHSC inspection history · no longer published by HHSC; kept here
Nov 14, 2022 Inspection · Deficiencies cited
- Staff background & training
  One employee has not been through orientation training.
  
  HHSC 744.1301(1)(A) — Training Requirements for Employees - Orientation
  
  HHSC risk weight: Medium High. Corrected 2023-01-06. Correction verified 2022-12-15.
- Safety & premises
  One child did not have a food allergy plan on file. One child's food allergy plan was not signed by a health care professional.
  
  HHSC 744.2669 — Food Allergy Plan-Emergency plan for diagnosed child, signed by health care professional and parent
  
  HHSC risk weight: Medium High. Corrected 2023-01-06. Correction verified 2023-01-06.
HHSC inspection history
Mar 3, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Mar 3, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 19, 2021 Inspection · Deficiencies cited
- Safety & premises
  A list of a child's food allergies that requires an emergency plan was not posted. The deficiency was corrected at inspection when the site director created a food allergy binder accessible to all employees.
  
  HHSC 744.401(9) — Posting-Requirements -Food Allergy Emergency Plan
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2021-11-19.
HHSC inspection history · no longer published by HHSC; kept here
Nov 19, 2021 Inspection · Deficiencies cited
- Safety & premises
  A list of a child's food allergies that requires an emergency plan was not posted. The deficiency was corrected at inspection when the site director created a food allergy binder accessible to all employees.
  
  HHSC 744.401(9) — Posting-Requirements -Food Allergy Emergency Plan
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2021-11-19.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for AlphaBEST @ Windsong- Prosper, 800 COPPER CANYON DR, Prosper, TX 75078-2313 (operation ID 1248857, operation number 1628954), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.