Heimer Kindercare
14230 CROSS CYN, San Antonio, TX 78232 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 125
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Ceasar Duquette
- Phone
- (210) 490-0187
- Regulated since
- Feb 6, 2006
- HHSC IDs
- Operation 287322 · number 856324- 1386
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 1 | 0 | Staff background & training (1) |
| 2025 | 6 | 1 | Cleanliness & sanitation (1), Staff background & training (2), Other (3) |
| 2024 | 6 | 3 | Cleanliness & sanitation (1), Illness & medication (1), Safety & premises (1), Other (3) |
| 2022 | 4 | 2 | Supervision & ratios (1), Staff background & training (1), Records & paperwork (2) |
Inspections, investigations & assessments
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May 6, 2026 Assessment · No deficiencies cited
No violations cited on this visit.
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Apr 21, 2026 Inspection · Deficiencies cited
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Staff background & training
During the inspection 4 out of 6 staff files were missing the medication
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2026-05-05. Correction verified 2026-05-06.
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Staff background & training
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May 9, 2025 Inspection · Deficiencies cited
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Staff background & training
The second director did not complete 30 hours training during the previous training year.
HHSC 746.1311(a) — Director Annual Training 30 Hours Required
HHSC risk weight: Medium. Corrected 2025-06-06. Correction verified 2025-05-15.
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Staff background & training
Three of ten staff files audited did not have an orientation statement on file.
HHSC 746.1329(d) — Employee record: Signed and Dated Statement for Orientation/Pre-Service training by trainer and employee
HHSC risk weight: Low. Corrected 2025-05-16. Correction verified 2025-05-15.
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Cleanliness & sanitation
A garbage can containing waste in the Pre-K 4 class did not have a lid making the material accessible to children.
HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
HHSC risk weight: Medium High. Corrected 2025-05-16. Correction verified 2025-05-15.
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Other
An outdoor outlet did not have an enclosure and was accessible to children. This was corrected at inspection when safety covers were placed over the outlets.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-05-09.
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Other
Caregivers stated that cots were not being assigned.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected 2025-05-16. Correction verified 2025-05-15.
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Staff background & training
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Jan 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 13, 2025 Inspection · Deficiencies cited
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Other Serious
A staff member was caring for children, unsupervised with standard provisional conditions in place. Note: This was corrected at inspection when caregiver was sent home.
HHSC 745.635(3) — AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions
HHSC risk weight: High. Corrected 2025-01-13. Correction verified 2025-01-27.
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Other Serious
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Dec 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 20, 2024 Report · Deficiencies cited
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Cleanliness & sanitation
Based on a DFPS investigation a two-year-old child was left in a full diaper. The caregiver responsible for the child at the time stated that the person who was responsible for the child before she took over the class should have changed the child, and it was not her role to change the child.
HHSC 746.3501(1) — Diaper Changing Steps- Prompt
HHSC risk weight: Medium High. Corrected 2024-12-23. Correction verified 2024-12-30.
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Cleanliness & sanitation
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Nov 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 30, 2024 Report · Deficiencies cited
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Other Serious
A caregiver grabbed a three year old child and pulled them to the wall.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-11-20. Correction verified 2024-12-02.
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Other Serious
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Sep 24, 2024 Inspection · Deficiencies cited
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Safety & premises
A child with a diagnosed food allergy did not have an allergy action plan in place.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2024-09-27. Correction verified 2024-09-24.
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Illness & medication
A child did not have immunization records on file.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-09-27. Correction verified 2024-09-27.
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Safety & premises
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Aug 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 2, 2024 Report · Deficiencies cited (self-report)
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Other Serious
Based on the evidence gathered it was determined that a caregiver grabbed a child and forcefully placed them in a chair.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-09-10. Correction verified 2024-09-24.
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Other Serious
Based on the evidence gathered it was determined that a caregiver yelled at the children in her care.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2024-09-10. Correction verified 2024-09-24.
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Other Serious
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Aug 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 30, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 14, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 5, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Oct 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 16, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Sep 28, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 25, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 23, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Jan 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 5, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Nov 22, 2022 Inspection · Deficiencies cited
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Records & paperwork
One of ten staff files did not have a copy of a high school diploma on file.
HHSC 746.901(2) — Required Personnel Records- Meets Requirements
HHSC risk weight: Medium. Corrected 2022-12-16. Correction verified 2023-01-04.
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Records & paperwork
Three of ten employee files did not have a signed affidavit on file.
HHSC 746.901(4) — Required Personnel Records - Required Affidavit
HHSC risk weight: Medium Low. Corrected 2022-12-02. Correction verified 2022-12-02.
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Records & paperwork
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Oct 17, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 7, 2022 Inspection · Deficiencies cited
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Staff background & training Serious
A staff member with access to children was present at the operation without background check status of Eligible, Eligible with Conditions, or Provisionally Eligible with Conditions. Note: The individual left the operation until cleared.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-09-07. Correction verified 2022-09-09.
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Staff background & training Serious
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Sep 6, 2022 Report · Deficiencies cited
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Supervision & ratios Serious
It was determined that supervision was compromised when a toddler exited the classroom without the caregivers' knowledge. The child was later found unharmed at the front office of the operation.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-10-05. Correction verified 2022-10-17.
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Supervision & ratios Serious
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Aug 29, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 2, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 23, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Dec 9, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.