Grandma Hands

2505 ANGELA FAYE WAY, Conroe, TX 77304 · Montgomery County

5cited violations

5serious

6inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-06:00 PM
Director / administrator: Carolyn Payne
Phone: (281) 658-1666
Regulated since: Nov 4, 2015
HHSC IDs: Operation 1162555 · number 1552981
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 1
Safety & premises 1
Staff background & training 3

Year by year

Year	Violations	Serious	Main categories
2026	1	1	Staff background & training (1)
2025	1	1	Staff background & training (1)
2023	1	1	Safety & premises (1)
2022	2	2	Supervision & ratios (1), Staff background & training (1)

Inspections, investigations & assessments

Mar 31, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  The provider has past due background check fees from 12/2/25.
  
  HHSC HRC42.054 - Required Fees — HRC42.054 - Required Fees
  
  HHSC risk weight: High. Corrected 2026-04-01. Correction verified 2026-03-31.
HHSC inspection history
May 15, 2025 Inspection · Deficiencies cited
- Staff background & training Serious
  One of three caregivers did not have documentation of current first aid/cpr. There was expired first aid/cpr training in the file for the caregiver that expired August 2023.
  
  HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
  
  HHSC risk weight: Medium High. Corrected 2025-05-29. Correction verified 2025-05-28.
HHSC inspection history
Jun 14, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jun 27, 2023 Inspection · Deficiencies cited
- Safety & premises Serious
  There was no documentation that a fire drill had been conducted in May. It was also noted that fire drills are taking longer than three minutes.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2023-07-05. Correction verified 2023-07-05.
HHSC inspection history
Jul 8, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 21, 2022 Inspection · Deficiencies cited
- Staff background & training Serious
  A staff member who transports and the director have not completed the annual transportation safety training.
  
  HHSC 747.1303(6)(A) — Training Requirements for Primary Caregiver and Substitute that transports - Transportation Training
  
  HHSC risk weight: Medium High. Corrected 2022-01-28. Correction verified 2022-01-26.
- Supervision & ratios Serious
  The operational policies have not been updated to include the requirement for a safe sleep policy or promotion of indoor and outdoor physical activity section.
  
  HHSC 747.501(6) — Written Operational Policies - Safe Sleep for Infants
  
  HHSC risk weight: Medium High. Corrected 2022-01-28. Correction verified 2022-01-26.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Grandma Hands, 2505 ANGELA FAYE WAY, Conroe, TX 77304-5006 (operation ID 1162555, operation number 1552981), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.