Willow Tree Child Care And Learning Center
13791 HORIZON BLVD STE B-1, Horizon City, TX 79928 · El Paso County
Program
- Type
- Licensed center
- Licensed capacity
- 98
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-05:30 PM
- Director / administrator
- Melanie Garay
- Phone
- (915) 867-3870
- Regulated since
- Jun 10, 2021
- HHSC IDs
- Operation 1376024 · number 1720285
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 1 | 1 | Safety & premises (1) |
| 2024 | 1 | 0 | Cleanliness & sanitation (1) |
| 2023 | 1 | 0 | Other (1) |
| 2022 | 1 | 1 | Safety & premises (1) |
| 2021 | 4 | 1 | Supervision & ratios (1), Food & allergies (1), Staff background & training (1), Records & paperwork (1) |
Inspections, investigations & assessments
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Apr 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 31, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 4, 2025 Report · Deficiencies cited
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Safety & premises Serious
A child in care was left unsupervised outside in the back of the daycare building near the detached playground for approximately three minutes. The caregiver responsible for the child, did not properly account for all of the children exiting the building before entering the playground. This led to the child being left behind and placed at risk of harm.
HHSC 746.1205(a)(1) — Responsibilities of Caregivers - Know children responsible for
HHSC risk weight: High. Corrected 2025-10-21. Correction verified 2025-10-31.
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Safety & premises Serious
-
May 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 23, 2024 Inspection · Deficiencies cited
-
Cleanliness & sanitation
A caregiver did not wash a child's hands after a diaper change.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2024-05-23. Correction verified 2024-05-29.
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Cleanliness & sanitation
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Mar 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 23, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 14, 2023 Inspection · Deficiencies cited
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Other
Toddlers were observed sitting in high chairs equipped with safety straps and the children were not strapped in.
HHSC 746.4501(b) — Chairs - Safety Straps Used if Required by Manufacturer
HHSC risk weight: Medium. Corrected 2023-06-14. Correction verified 2023-06-23.
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Other
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Jun 27, 2022 Inspection · Deficiencies cited
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Safety & premises Serious
A toy plastic kitchenette outside had an exposed sharp jagged edge. A photo was taken. This was corrected at inspection when the kitchenette was thrown away.
HHSC 746.4601(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
HHSC risk weight: High. Corrected at inspection. Corrected 2022-06-27.
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Safety & premises Serious
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May 12, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 11, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 9, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Dec 1, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 23, 2021 Inspection · Deficiencies cited
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Staff background & training
Center director's Pediatric CPR/First-Aid certification was expired. An appointment was made during inspection for recertification.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2021-12-03. Correction verified 2021-12-01.
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Food & allergies
Water was not served to the pre-k class during lunch.
HHSC 746.3301(f) — Nutrition and Food Service - Drinking Water Available and Served
HHSC risk weight: Medium High. Corrected 2021-11-23. Correction verified 2021-12-01.
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Supervision & ratios Serious
An emeregency preparedness plan was not included in the day care's operational policies.
HHSC 746.501(a)(24) — Written Operational Policies - Emergency Preparedness Plans
HHSC risk weight: High. Corrected 2021-11-23. Correction verified 2021-12-02.
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Records & paperwork
Three employee files did not have dates of employment.
HHSC 746.901(1) — Required Personnel Records - Dates of Employment
HHSC risk weight: Medium Low. Corrected 2021-11-23. Correction verified 2021-12-01.
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Staff background & training
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.