Jack & Jill Day Care

1201 AIRWAY BLVD STE A1, El Paso, TX 79925 · El Paso County

12cited violations

4serious

12inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 59
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-08:30 PM
Director / administrator: Lorena Ortiz
Phone: (915) 781-0101
Regulated since: Jul 22, 2003
HHSC IDs: Operation 230235 · number 829946- 10691
Official record: HHSC Child Care Search

Violations by category

Illness & medication 2
Supervision & ratios 3
Safety & premises 2
Food & allergies 1
Staff background & training 1
Records & paperwork 2
Other 1

Year by year

Year	Violations	Serious	Main categories
2026	2	1	Supervision & ratios (1), Records & paperwork (1)
2025	2	1	Illness & medication (1), Supervision & ratios (1)
2024	3	0	Illness & medication (1), Staff background & training (1), Records & paperwork (1)
2023	2	1	Safety & premises (1), Other (1)
2022	3	1	Supervision & ratios (1), Safety & premises (1), Food & allergies (1)

Inspections, investigations & assessments

Jan 16, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 6, 2026 Inspection · Deficiencies cited
- Supervision & ratios Serious
  During inspection, the operation was observed over ratio. One caregiver was observed supervising a total of five infants ages 0-17 months in the infant room. The specified age of the group was 11 months. The most number of children one caregiver can supervise for this age group is four. This was corrected at inspection after a second caregiver entered the infant classroom to assist with covering ratios.
  
  HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
  
  HHSC risk weight: Medium High. Corrected 2026-01-06. Correction verified 2026-01-16.
- Records & paperwork
  Two children's files are missing the health statement from a health care professional.
  
  HHSC 746.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2026-01-30. Correction verified 2026-01-16.
HHSC inspection history
Nov 10, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 5, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 3, 2025 Inspection · Deficiencies cited
- Supervision & ratios Serious
  The operation does not have a current gas leak inspection. The last inspection was conducted on 1/31/23.
  
  HHSC 746.5401 — Requirement of Gas Leak Inspection
  
  HHSC risk weight: Medium High. Corrected 2025-02-24. Correction verified 2025-02-06.
- Illness & medication
  A child's file is missing immunization records.
  
  HHSC 746.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2025-02-24. Correction verified 2025-02-06.
HHSC inspection history
Mar 19, 2024 Inspection · Deficiencies cited
- Records & paperwork
  Three children's files were missing the health care professional statement.
  
  HHSC 746.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2024-04-10. Correction verified 2024-03-27.
- Illness & medication
  A child's file was missing immunization records.
  
  HHSC 746.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2024-04-10. Correction verified 2024-03-27.
- Staff background & training
  One employee file was missing documentation showing how he/she meets age qualifications. A copy of employee's Identification was not on file. This was corrected at inspection after a copy of the employee's ID was placed on employee's file.
  
  HHSC 746.901(2) — Required Personnel Records- Meets Requirements
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-03-19.
HHSC inspection history
Apr 25, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 21, 2023 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 19, 2023 Inspection · Deficiencies cited
- Other
  The activity plan/schedule for school age children was not posted in the school age classroom. This was corrected at inspection after a copy of the activity plan/schedule was posted in the classroom.
  
  HHSC 746.401(5) — Posting Requirements - Activity Plans for each group of children in the child care center
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-04-19.
- Safety & premises Serious
  The exit door from the infant classroom which leads to the outside was blocked/obstructed with car seats. Photos taken. This was corrected at inspection after the car seats were removed from the area and the exit path was clear for exiting. Photos taken.
  
  HHSC 746.5209(c) — No Blocked or Locked Doors as Exits
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2023-04-19.
HHSC inspection history
Aug 18, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 16, 2022 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 10, 2022 Inspection · Deficiencies cited
- Food & allergies
  Three infants on formula not yet ready for table food were missing monthly feeding instructions.
  
  HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
  
  HHSC risk weight: Medium. Corrected 2022-05-31. Correction verified 2022-05-11.
- Safety & premises Serious
  Fire marshal inspection was last conducted on 01/15/2021. Director scheduled a fire marshal inspection during this inspection.
  
  HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
  
  HHSC risk weight: High. Corrected 2022-06-30. Correction verified 2022-06-27.
- Supervision & ratios
  Four out of five children's files were missing health statements.
  
  HHSC 746.611(a)(1) — Required Health Statement - Written, dated within past year, indicates child is physically able to participate in operation's child-care program
  
  HHSC risk weight: Low. Corrected 2022-05-31. Correction verified 2022-05-11.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Jack & Jill Day Care, 1201 AIRWAY BLVD STE A1, El Paso, TX 79925-3647 (operation ID 230235, operation number 829946- 10691), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.