Heather's Home Daycare
31745 ACACIA VIS, Bulverde, TX 78163 · Comal County
Program
- Type
- Licensed child-care home
- Licensed capacity
- 12
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 08:00 AM-03:20 PM
- Director / administrator
- Heather Calderon
- Phone
- (361) 728-6990
- Regulated since
- Jul 11, 2022
- HHSC IDs
- Operation 1394905 · number 1733319
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 3 | 1 | Illness & medication (1), Supervision & ratios (1), Staff background & training (1) |
| 2025 | 8 | 0 | Cleanliness & sanitation (1), Safety & premises (3), Staff background & training (2), Records & paperwork (1), Other (1) |
| 2024 | 2 | 1 | Safety & premises (2) |
| 2022 | 3 | 1 | Supervision & ratios (2), Records & paperwork (1) |
Inspections, investigations & assessments
-
May 28, 2026 Inspection · Deficiencies cited
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Staff background & training
During the review of staff files, the 6 hours of management training were not available for review.
HHSC 747.1309(e)(1) — Primary Caregiver Annual Training - Required training less than- 5 years experience
HHSC risk weight: Medium. Corrected 2026-06-11. Correction verified 2026-06-09.
-
Supervision & ratios
Promotion of indoor and outdoor physical activity was not available for review in the operational policy.
HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
HHSC risk weight: Medium. Corrected 2026-06-04. Correction verified 2026-05-29.
-
Illness & medication Serious
One out of seven children's files reviewed did not have immunizations available to review.
HHSC 747.613(a) — Required Immunizations
HHSC risk weight: High. Corrected 2026-06-04. Correction verified 2026-06-01.
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Staff background & training
-
Jun 20, 2025 Inspection · Deficiencies cited
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Staff background & training
The provider had a total of 16 training hours completed for the year of February 2024-2025. A total of 14 hours is left to be completed for that timeframe.
HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
HHSC risk weight: Medium. Corrected 2025-07-07. Correction verified 2025-07-03.
-
Staff background & training
The first aid expired January 2025.
HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
-
Safety & premises
A child was observed sitting in a highchair booster seat without using the safety straps according to the manufacturer's instructions.
HHSC 747.2307 — Infant Care Area Furnishings and Equipment - Use of Safety Straps
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-20.
-
Cleanliness & sanitation
Cleaning chemicals were observed accessible to children in a lower unlocked kitchen cabinet. This was corrected when the director moved all the chemicals up high away from the children.
HHSC 747.3203(13) — Mark Cleaning Supplies, Toxic Materials; Separate from Food and Inaccessible
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-20.
-
Other
Two electrical outlets were observed not covered.
HHSC 747.3501(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
-
Safety & premises
The fire extinguisher was purchased in March 2024 and has not been serviced.
HHSC 747.5107(b) — Fire Extinguishers Serviced
HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-07-03.
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Safety & premises
Two children's records were missing the address for the emergency contact. One child's records listed the parent as the emergency contact.
HHSC 747.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
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Records & paperwork
Two out of nine children's records were missing a required health statement signed by a doctor.
HHSC 747.611(a) — Required Health Statement
HHSC risk weight: Low. Corrected 2025-07-01. Correction verified 2025-07-07.
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Staff background & training
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Jul 10, 2024 Inspection · Deficiencies cited
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Safety & premises Serious
Firearms and ammunition were stored in the same locked safe.
HHSC 747.3505(b) — Ammunition Kept Separate, Locked and Inaccessible to Children
HHSC risk weight: High. Corrected 2024-07-12. Correction verified 2024-07-23.
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Safety & premises
Fire extinguisher was stored on a top shelf in the pantry.
HHSC 747.5105 — Mounting of Fire Extinguishers
HHSC risk weight: Medium High. Corrected 2024-07-15. Correction verified 2024-07-26.
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Safety & premises Serious
-
Jan 31, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 6, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 12, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 23, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 7, 2022 Inspection · Deficiencies cited
-
Supervision & ratios
Operation did not have "Keeping Children Safe" poster posted at time of inspection.
HHSC 747.401(a)(3) — Posting Requirements-Keeping Children Safe Poster
HHSC risk weight: Medium. Corrected 2022-02-14. Correction verified 2022-02-08.
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Supervision & ratios
The operational policy did not list procedures for parents to review a copy of the child-care home's most recent licensing inspection report and how the parent may access the Minimum Standards online.
HHSC 747.501(10) — Written Operational Policies - Procedures for Parents Review Licensing Rules and Reports
HHSC risk weight: Medium. Corrected 2022-02-14. Correction verified 2022-02-08.
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Records & paperwork Serious
The carbon monoxide box could not be tested to determine if is properly functioning due to the location of the box high on the wall.
HHSC 747.5331 — Registered or Licensed Child-Care Home Must be Equipped with a Working Carbon Monoxide (CO) Detection System, unless located in a School Facility
HHSC risk weight: High. Corrected 2022-02-14. Correction verified 2022-02-08.
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Supervision & ratios
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.