Heather's Home Daycare

31745 ACACIA VIS, Bulverde, TX 78163 · Comal County

32cited violations

6serious

20inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 08:00 AM-03:20 PM
Director / administrator: Heather Calderon
Phone: (361) 728-6990
Regulated since: Jul 11, 2022
HHSC IDs: Operation 1394905 · number 1733319
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 2
Illness & medication 2
Supervision & ratios 6
Safety & premises 10
Staff background & training 6
Records & paperwork 4
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	6	2	Illness & medication (2), Supervision & ratios (2), Staff background & training (2)
2025	16	0	Cleanliness & sanitation (2), Safety & premises (6), Staff background & training (4), Records & paperwork (2), Other (2)
2024	4	2	Safety & premises (4)
2022	6	2	Supervision & ratios (4), Records & paperwork (2)

Inspections, investigations & assessments

May 28, 2026 Inspection · Deficiencies cited
- Staff background & training
  During the review of staff files, the 6 hours of management training were not available for review.
  
  HHSC 747.1309(e)(1) — Primary Caregiver Annual Training - Required training less than- 5 years experience
  
  HHSC risk weight: Medium. Corrected 2026-06-11. Correction verified 2026-06-09.
- Supervision & ratios
  Promotion of indoor and outdoor physical activity was not available for review in the operational policy.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2026-06-04. Correction verified 2026-05-29.
- Illness & medication Serious
  One out of seven children's files reviewed did not have immunizations available to review.
  
  HHSC 747.613(a) — Required Immunizations
  
  HHSC risk weight: High. Corrected 2026-06-04. Correction verified 2026-06-01.
HHSC inspection history
May 28, 2026 Inspection · Deficiencies cited
- Staff background & training
  During the review of staff files, the 6 hours of management training were not available for review.
  
  HHSC 747.1309(e)(1) — Primary Caregiver Annual Training - Required training less than- 5 years experience
  
  HHSC risk weight: Medium. Corrected 2026-06-11. Correction verified 2026-06-09.
- Supervision & ratios
  Promotion of indoor and outdoor physical activity was not available for review in the operational policy.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2026-06-04. Correction verified 2026-05-29.
- Illness & medication Serious
  One out of seven children's files reviewed did not have immunizations available to review.
  
  HHSC 747.613(a) — Required Immunizations
  
  HHSC risk weight: High. Corrected 2026-06-04. Correction verified 2026-06-01.
HHSC inspection history · no longer published by HHSC; kept here
Jun 20, 2025 Inspection · Deficiencies cited
- Staff background & training
  The provider had a total of 16 training hours completed for the year of February 2024-2025. A total of 14 hours is left to be completed for that timeframe.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2025-07-07. Correction verified 2025-07-03.
- Staff background & training
  The first aid expired January 2025.
  
  HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
- Safety & premises
  A child was observed sitting in a highchair booster seat without using the safety straps according to the manufacturer's instructions.
  
  HHSC 747.2307 — Infant Care Area Furnishings and Equipment - Use of Safety Straps
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-20.
- Cleanliness & sanitation
  Cleaning chemicals were observed accessible to children in a lower unlocked kitchen cabinet. This was corrected when the director moved all the chemicals up high away from the children.
  
  HHSC 747.3203(13) — Mark Cleaning Supplies, Toxic Materials; Separate from Food and Inaccessible
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-20.
- Other
  Two electrical outlets were observed not covered.
  
  HHSC 747.3501(1) — Safety - Electrical Outlets Covered
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
- Safety & premises
  The fire extinguisher was purchased in March 2024 and has not been serviced.
  
  HHSC 747.5107(b) — Fire Extinguishers Serviced
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-07-03.
- Safety & premises
  Two children's records were missing the address for the emergency contact. One child's records listed the parent as the emergency contact.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
- Records & paperwork
  Two out of nine children's records were missing a required health statement signed by a doctor.
  
  HHSC 747.611(a) — Required Health Statement
  
  HHSC risk weight: Low. Corrected 2025-07-01. Correction verified 2025-07-07.
HHSC inspection history
Jun 20, 2025 Inspection · Deficiencies cited
- Staff background & training
  The provider had a total of 16 training hours completed for the year of February 2024-2025. A total of 14 hours is left to be completed for that timeframe.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2025-07-07. Correction verified 2025-07-03.
- Staff background & training
  The first aid expired January 2025.
  
  HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
- Safety & premises
  A child was observed sitting in a highchair booster seat without using the safety straps according to the manufacturer's instructions.
  
  HHSC 747.2307 — Infant Care Area Furnishings and Equipment - Use of Safety Straps
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-20.
- Cleanliness & sanitation
  Cleaning chemicals were observed accessible to children in a lower unlocked kitchen cabinet. This was corrected when the director moved all the chemicals up high away from the children.
  
  HHSC 747.3203(13) — Mark Cleaning Supplies, Toxic Materials; Separate from Food and Inaccessible
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-20.
- Other
  Two electrical outlets were observed not covered.
  
  HHSC 747.3501(1) — Safety - Electrical Outlets Covered
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
- Safety & premises
  The fire extinguisher was purchased in March 2024 and has not been serviced.
  
  HHSC 747.5107(b) — Fire Extinguishers Serviced
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-07-03.
- Safety & premises
  Two children's records were missing the address for the emergency contact. One child's records listed the parent as the emergency contact.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2025-06-20. Correction verified 2025-06-26.
- Records & paperwork
  Two out of nine children's records were missing a required health statement signed by a doctor.
  
  HHSC 747.611(a) — Required Health Statement
  
  HHSC risk weight: Low. Corrected 2025-07-01. Correction verified 2025-07-07.
HHSC inspection history · no longer published by HHSC; kept here
Jul 10, 2024 Inspection · Deficiencies cited
- Safety & premises Serious
  Firearms and ammunition were stored in the same locked safe.
  
  HHSC 747.3505(b) — Ammunition Kept Separate, Locked and Inaccessible to Children
  
  HHSC risk weight: High. Corrected 2024-07-12. Correction verified 2024-07-23.
- Safety & premises
  Fire extinguisher was stored on a top shelf in the pantry.
  
  HHSC 747.5105 — Mounting of Fire Extinguishers
  
  HHSC risk weight: Medium High. Corrected 2024-07-15. Correction verified 2024-07-26.
HHSC inspection history
Jul 10, 2024 Inspection · Deficiencies cited
- Safety & premises Serious
  Firearms and ammunition were stored in the same locked safe.
  
  HHSC 747.3505(b) — Ammunition Kept Separate, Locked and Inaccessible to Children
  
  HHSC risk weight: High. Corrected 2024-07-12. Correction verified 2024-07-23.
- Safety & premises
  Fire extinguisher was stored on a top shelf in the pantry.
  
  HHSC 747.5105 — Mounting of Fire Extinguishers
  
  HHSC risk weight: Medium High. Corrected 2024-07-15. Correction verified 2024-07-26.
HHSC inspection history · no longer published by HHSC; kept here
Jan 31, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 31, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 11, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 11, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 29, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 29, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 6, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 6, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 12, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 12, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Mar 23, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Mar 23, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 7, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  Operation did not have "Keeping Children Safe" poster posted at time of inspection.
  
  HHSC 747.401(a)(3) — Posting Requirements-Keeping Children Safe Poster
  
  HHSC risk weight: Medium. Corrected 2022-02-14. Correction verified 2022-02-08.
- Supervision & ratios
  The operational policy did not list procedures for parents to review a copy of the child-care home's most recent licensing inspection report and how the parent may access the Minimum Standards online.
  
  HHSC 747.501(10) — Written Operational Policies - Procedures for Parents Review Licensing Rules and Reports
  
  HHSC risk weight: Medium. Corrected 2022-02-14. Correction verified 2022-02-08.
- Records & paperwork Serious
  The carbon monoxide box could not be tested to determine if is properly functioning due to the location of the box high on the wall.
  
  HHSC 747.5331 — Registered or Licensed Child-Care Home Must be Equipped with a Working Carbon Monoxide (CO) Detection System, unless located in a School Facility
  
  HHSC risk weight: High. Corrected 2022-02-14. Correction verified 2022-02-08.
HHSC inspection history
Feb 7, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  Operation did not have "Keeping Children Safe" poster posted at time of inspection.
  
  HHSC 747.401(a)(3) — Posting Requirements-Keeping Children Safe Poster
  
  HHSC risk weight: Medium. Corrected 2022-02-14. Correction verified 2022-02-08.
- Supervision & ratios
  The operational policy did not list procedures for parents to review a copy of the child-care home's most recent licensing inspection report and how the parent may access the Minimum Standards online.
  
  HHSC 747.501(10) — Written Operational Policies - Procedures for Parents Review Licensing Rules and Reports
  
  HHSC risk weight: Medium. Corrected 2022-02-14. Correction verified 2022-02-08.
- Records & paperwork Serious
  The carbon monoxide box could not be tested to determine if is properly functioning due to the location of the box high on the wall.
  
  HHSC 747.5331 — Registered or Licensed Child-Care Home Must be Equipped with a Working Carbon Monoxide (CO) Detection System, unless located in a School Facility
  
  HHSC risk weight: High. Corrected 2022-02-14. Correction verified 2022-02-08.
HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Heather's Home Daycare, 31745 ACACIA VIS, Bulverde, TX 78163-2494 (operation ID 1394905, operation number 1733319), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.