Jack & Jill
2210 MONTANA AVE, El Paso, TX 79903 · El Paso County
Program
- Type
- Licensed center
- Licensed capacity
- 67
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-06:30 PM
- Director / administrator
- Bianca Ortiz
- Phone
- (915) 533-0417
- Regulated since
- Feb 12, 2002
- HHSC IDs
- Operation 173238 · number 559177- 10691
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 1 | Safety & premises (1), Other (1) |
| 2025 | 1 | 1 | Supervision & ratios (1) |
| 2024 | 4 | 4 | Supervision & ratios (1), Discipline & child guidance (1), Safety & premises (1), Other (1) |
| 2023 | 3 | 2 | Safety & premises (2), Food & allergies (1) |
| 2022 | 7 | 3 | Illness & medication (1), Safety & premises (1), Staff background & training (3), Records & paperwork (2) |
| 2021 | 2 | 2 | Supervision & ratios (1), Safety & premises (1) |
Inspections, investigations & assessments
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May 26, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 19, 2026 Inspection · Deficiencies cited
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Safety & premises Serious
Three infants (3 mos., 4 mos., 5 mos.) were observed swaddled in bare cribs. This was corrected immediately by unswaddling the infants.
HHSC 746.2428 — No Swaddling of Infant Unless Completed Sleep Exception Form on File
HHSC risk weight: High. Corrected 2026-05-19. Correction verified 2026-05-26.
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Other
Cots used by children while napping were not labeled either by name or number. This was corrected at inspection when all cots were properly labeled after sanitizing.
HHSC 746.4503(b) — Cots, Beds, Mats Labeled With Child's Name
HHSC risk weight: Medium. Corrected 2026-05-19. Correction verified 2026-05-26.
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Safety & premises Serious
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Dec 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 4, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 5, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 7, 2025 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the investigation it was found that a child in care was left unattended in the playground by a caregiver. Caregivers responsible for this child did not provide the level of supervision necessary to ensure this child's safety and well-being.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-02-19. Correction verified 2025-02-27.
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Supervision & ratios Serious
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Dec 5, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 4, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
A caregiver used prohibited discipline when a child in care was placed in a restrictive device after the child bit the caregiver and refused to calm.
HHSC 746.2805(8) — Prohibited Punishments - Restrictive device for time out
HHSC risk weight: High. Corrected 2024-12-20. Correction verified 2024-12-30.
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Discipline & child guidance Serious
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Nov 26, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Oct 18, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 21, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 2, 2024 Inspection · Deficiencies cited
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Supervision & ratios Serious
Six infants were in care with one caregiver. This was corrected by having another caregiver to assist in this infant room.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-02-02. Correction verified 2024-02-13.
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Safety & premises Serious
Cots for napping were arranged next to each other in a way that did not allow for children nor caregivers to walk in between without stepping on cots to get to walkway.
HHSC 746.2909(3) — Arrangement of Napping Equipment -Provides Sufficient Walking and Work Space
HHSC risk weight: Medium High. Corrected 2024-02-02. Correction verified 2024-02-13.
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Other Serious
Lighting in rooms for napping was off and did not allow for adequate light to supervise children.
HHSC 746.2911 — Adequate Lighting During Naptime
HHSC risk weight: Medium High. Corrected 2024-02-02. Correction verified 2024-02-13.
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Supervision & ratios Serious
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Mar 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 9, 2023 Inspection · Deficiencies cited
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Safety & premises Serious
Four infants under 12 months old were observed in their cribs with donut shape pillows. Pillows were removed during the inspection.
HHSC 746.2415(b) — AP Cribs - Only Snug Fitting Sheet and Crib Mattress Cover Allowed if Infant Younger than 12 Months of Age
HHSC risk weight: High. Corrected 2023-03-09. Correction verified 2023-03-15.
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Food & allergies
One out of four infants not yet ready for table food was missing updated monthly written feeding instructions.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2023-03-09. Correction verified 2023-03-15.
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Safety & premises Serious
Fire extinguisher in transportation van indicated it was last serviced and tagged December 2021.
HHSC 746.5617(a)(5) — Required Equipment in Vehicles - Fire Extinguisher
HHSC risk weight: High. Corrected 2023-03-17. Correction verified 2023-03-15.
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Safety & premises Serious
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Mar 22, 2022 Inspection · Deficiencies cited
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Staff background & training Serious
During review of record a caregiver did not have a High School Diploma, Equivalent or Certification of Completion of education.
HHSC 746.1107(2) — Additional Minimum Qualifications for Caregivers - HS Diploma, Equivalent, Certification of Completion
HHSC risk weight: Medium High. Corrected 2022-03-28. Correction verified 2022-03-29.
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Records & paperwork
During review of records a caregiver had a diploma outside of the U.S. which had not been translated into English and is required to indicated that it is equivalent to a high school diploma program in the United States.
HHSC 746.1111 — Education Outside of U.S.
HHSC risk weight: Medium. Corrected 2022-03-28. Correction verified 2022-04-11.
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Staff background & training Serious
During review of records one caregiver did not have the required 24 hours of annual training on file.
HHSC 746.1301(2)(A) — Training Requirements for Employees and Caregivers - Pre-service Training
HHSC risk weight: Medium High. Corrected 2022-03-31. Correction verified 2022-03-29.
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Staff background & training Serious
During review of records the director did not have the required 30 annual hours on file
HHSC 746.1301(6)(A) — Training Requirements for Directors 30- Annual Training
HHSC risk weight: Medium High. Corrected 2022-03-31. Correction verified 2022-03-29.
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Illness & medication
During review of records one child did not have a current immunization record on file.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2022-03-28. Correction verified 2022-03-29.
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Records & paperwork
During review of records two caregivers did not have notarized affidavits on file.
HHSC 746.901(4) — Required Personnel Records - Required Affidavit
HHSC risk weight: Medium Low. Corrected 2022-03-28. Correction verified 2022-03-30.
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Safety & premises
During review of records a driver did not have a drivers license on file.
HHSC 746.901(9) — Required Personnel Records- Current Driver's License
HHSC risk weight: Medium. Corrected 2022-03-25. Correction verified 2022-03-23.
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Staff background & training Serious
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Oct 25, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 5, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 29, 2021 Report · Deficiencies cited
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Supervision & ratios Serious
A child in care sustained an injury during outdoor play due insufficient provider supervision.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2021-10-20. Correction verified 2021-10-25.
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Safety & premises Serious
A child in care sustained an injury during outdoor activity due to outdoor equipment not being used as per manufacture instructions.
HHSC 746.4601(2) — Safety Requirements for Active Play Equipment - Used According to Manufacturer's Instructions
HHSC risk weight: Medium High. Corrected 2021-10-20. Correction verified 2021-10-25.
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Supervision & ratios Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.