Nancys Daycare
10461 ACHILLES DR, El Paso, TX 79924 · El Paso County
Program
- Type
- Licensed child-care home
- Licensed capacity
- 12
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 05:30 AM-05:30 PM
- Director / administrator
- Nancy De La Torre
- Phone
- (915) 261-6001
- Regulated since
- May 29, 2018
- HHSC IDs
- Operation 1308044 · number 1675399
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 1 | 0 | Records & paperwork (1) |
| 2025 | 2 | 0 | Supervision & ratios (1), Staff background & training (1) |
| 2024 | 1 | 1 | Supervision & ratios (1) |
| 2023 | 2 | 0 | Supervision & ratios (2) |
| 2022 | 5 | 4 | Safety & premises (1), Records & paperwork (4) |
Inspections, investigations & assessments
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Jan 21, 2026 Inspection · Deficiencies cited
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Records & paperwork
In review of records, two children's files did not have signed health statements available for review.
HHSC 747.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2026-02-04. Correction verified 2026-01-29.
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Records & paperwork
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Oct 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 10, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Feb 13, 2025 Inspection · Deficiencies cited
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Staff background & training
In review of records for HASA, Primary Caregiver does not have proof of training in handling, storing, and disposing of hazardous materials, administering medication or how to respond to food allergies.
HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
HHSC risk weight: Medium. Corrected 2025-02-27. Correction verified 2025-02-13.
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Supervision & ratios
Operation did not have a current consumer prodcuct certification. The last time the form was completed was 01/16/2024. This was corrected at inspection when primary caregiver looked at the consumer product safety website for recalls on household and daycare products.
HHSC 747.3935(b) — Children's Products- Annual Certification
HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-02-13.
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Staff background & training
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Mar 14, 2024 Inspection · Deficiencies cited
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Supervision & ratios Serious
Caterpillar play structure in the outdoor play area has two cracks at the top, leaving a sheared and pinch hazard exposed to children. This can cause lacerations or abrasions to a child in care. This was corrected at inspection when caregiver placed duct tape over the sheared areas.
HHSC 747.4401(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
HHSC risk weight: High. Corrected at inspection. Corrected 2024-03-14.
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Supervision & ratios Serious
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Apr 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 3, 2023 Inspection · Deficiencies cited
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Supervision & ratios
During inspection, the operation was observed to be over ratio. Specifically, primary caregiver was observed supervising a total of seven children ages 7 months, 14 months, 14 months, 14 months, 2 years, 2 years, and 2 years. The most number of children one caregiver may supervise when having four children between the ages of 0-17 months is four children plus two additional children ages 18 months through 3 years. Therefore, the operation was over ratio by one child. This was corrected at inspection after one infant child was picked up by a parent.
HHSC 747.1801 — Child/Caregiver Ratio - Licensed Child Care Home
HHSC risk weight: Medium High. Corrected 2023-04-03. Correction verified 2023-04-12.
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Supervision & ratios
The operation does not have a current annual verification of liability insurance. The operation has a next annual verification past due date of 5/29/22. This was corrected at inspection after Director/primary caregiver submitted a Verification of Liability Insurance form.
HHSC 747.211(b) — Liability Insurance Requirements - If No Insurance Then Must Provide Written Proof Annually by Anniversary Date of Issuance
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-04-03.
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Supervision & ratios
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May 17, 2022 Inspection · Deficiencies cited
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Safety & premises Serious
An outdoor climbing equipment is placed over a concrete slab. The equipment will need to be placed over to grass area, or have unitary surfacing placed under the equipment.
HHSC 747.4401(8) — No Asphalt or Concrete Under Climbing Equipment Unless Unitary Surfacing Covers Use Zone
HHSC risk weight: High. Corrected 2022-05-19. Correction verified 2022-05-25.
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Safety & premises Serious
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Mar 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 29, 2022 Report · Deficiencies cited
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Records & paperwork Serious
Based on an audio recording evaluated during the course of the investigation, it was determined that the provider did not demonstrate self control while caring for children by yelling at children, talking harshly at children and using verbal threats towards children in care.
HHSC 747.1501(c)(1) — Responsibilities of Employees and Caregivers -Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2022-02-25. Correction verified 2022-03-09.
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Records & paperwork
Based on an audio recording evaluated during the course of the investigation, it was determined that the provider did not comfort a child in care that was crying for over 5 minutes.
HHSC 747.2301(2) — Basic Requirements for Infants - Holding and Comforting
HHSC risk weight: Medium High. Corrected 2022-02-25. Correction verified 2022-03-09.
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Records & paperwork Serious
Based on an audio recording evaluated during the course of the investigation, it was determined that the provider is heard yelling at the children in care.
HHSC 747.2705(6) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2022-02-25. Correction verified 2022-03-09.
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Records & paperwork Serious
Based on an audio recording evaluated during the course of the investigation, it was determined that the provider used harsh language while children were in care.
HHSC 747.2705(7) — Prohibited Punishments - Using Harsh, Abusive or Profane Language
HHSC risk weight: High. Corrected 2022-02-25. Correction verified 2022-03-09.
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Records & paperwork Serious
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Oct 11, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.