Alphabet Zone Childcare Center
18934 E INDUSTRIAL PKWY STE A, New Caney, TX 77357 · Montgomery County
Program
- Type
- Licensed center
- Licensed capacity
- 169
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-07:00 PM
- Director / administrator
- Jillian Palombo
- Phone
- (346) 347-9289
- Regulated since
- Feb 6, 2024
- HHSC IDs
- Operation 1458582 · number 1784433
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 0 | Safety & premises (1), Other (1) |
| 2025 | 10 | 2 | Cleanliness & sanitation (1), Supervision & ratios (1), Discipline & child guidance (1), Safety & premises (2), Staff background & training (4), Records & paperwork (1) |
| 2024 | 4 | 3 | Safety & premises (1), Staff background & training (1), Other (2) |
| 2023 | 3 | 1 | Cleanliness & sanitation (1), Safety & premises (1), Records & paperwork (1) |
Inspections, investigations & assessments
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May 27, 2026 Inspection · Deficiencies cited
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Other
During the walk through it was found that the school age room has a TV that is not anchored. Note: This was corrected when it was moved out of the classroom.
HHSC 746.3701(10) — Safety - Televisions Anchored to Prevent Tip Over
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-05-27.
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Safety & premises
During the walk through it was found that the pre-k classroom did not have the exit diagram posted. Note: This was corrected at inspection when the diagram was posted.
HHSC 746.5207(b) — Emergency Evacuation and Relocation Diagram - Posted in Each Room
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-05-27.
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Other
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May 22, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jan 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 8, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Dec 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 5, 2025 Inspection · Deficiencies cited
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Staff background & training
One out of ten personnel records reviewed is missing 13 hours of pre-service training and the 90 days have past.
HHSC 746.1301(a)(2)(A) — Training Requirements for Employees, Caregivers, and Directors - Pre-Service Training
HHSC risk weight: Medium High. Corrected 2025-12-23. Correction verified 2025-12-10.
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Staff background & training
One out ten personnel records reviewed is missing 11 hours of annual training.
HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
HHSC risk weight: Medium High. Corrected 2025-12-23. Correction verified 2026-01-05.
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Staff background & training
One out of ten personnel records reviewed completed CPR training online.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2025-12-19. Correction verified 2026-01-05.
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Supervision & ratios
The infant classroom was out of ratio by one child. There were 5 infants to one caregiver. Infants were aged (2m,6m,7m,14m,14m). Classroom was observed at naptime.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2025-12-05. Correction verified 2025-12-10.
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Safety & premises Serious
It was found that the fire inspection expired on 09/16/2025. Note: A new fire inspection was requested and paid on 09/22/2025.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2026-01-12. Correction verified 2026-01-07.
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Staff background & training
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Feb 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 9, 2025 Inspection · Deficiencies cited
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Staff background & training
One out of five personnel records reviewed it was found that the caregiver completed CPR training online.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2025-01-23. Correction verified 2025-01-17.
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Cleanliness & sanitation
During the walk through it was observed that a child 2 years old did not wash hands after using the restroom. The caregiver was assisting the child. Note: This was corrected at inspection when the child washed hands.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-01-09.
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Safety & premises
One out of ten child records revieiwed did not have the food allegy plan for a dianosged food allergy.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2025-01-09. Correction verified 2025-01-27.
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Records & paperwork
Two out of ten child records reviewed is missing the health statement.
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2025-01-23. Correction verified 2025-01-28.
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Staff background & training
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Jan 3, 2025 Report · Deficiencies cited
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Discipline & child guidance Serious
Based on information gathered during the investigation, it was found that the child was placed in a highchair for a brief separation to allow the child to calm down.
HHSC 746.2805(8) — Prohibited Punishments - Restrictive device for time out
HHSC risk weight: High. Corrected 2025-02-24. Correction verified 2025-02-25.
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Discipline & child guidance Serious
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Dec 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 23, 2024 Inspection · Deficiencies cited
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Safety & premises Serious
It was found that the fire inspection expired on 08/04/2024. Note: A new fire inspection has been requested.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2024-09-06. Correction verified 2024-09-16.
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Safety & premises Serious
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Aug 21, 2024 Report · Deficiencies cited
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Other Serious
It was found that the director grabbed a child improperly, which caused bruising/mark on the child's arm.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-10-01. Correction verified 2024-10-07.
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Other Serious
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Aug 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 1, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 26, 2024 Inspection · Deficiencies cited
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Staff background & training Serious
It was found that one caregiver did not have a valid background check. Note: The background check is active at another location but the governing body is different. Background check was run under the current location and caregiver left the building.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2024-06-26. Correction verified 2024-06-28.
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Other
It was found that the director is not routinely present at the daycare.
HHSC 746.1011(a) — Director present-Minimum 75%
HHSC risk weight: Medium High. Corrected 2024-07-05. Correction verified 2024-07-15.
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Staff background & training Serious
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Jun 25, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jan 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 19, 2023 Inspection · Deficiencies cited
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Cleanliness & sanitation
The diaper changing mat in the infant room had a tear. Note: Picture was taken
HHSC 746.3503(a) — Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-12-19.
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Records & paperwork
The infant feeding instructions were missing for one infant who is not on solids. Note: Picture was taken.
HHSC 746.801(2) — Required Records Maintained and Made Available - Infant Feeding Instructions
HHSC risk weight: Medium. Corrected 2023-12-22. Correction verified 2024-01-03.
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Cleanliness & sanitation
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Nov 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 14, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Aug 4, 2023 Inspection · Deficiencies cited
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Safety & premises Serious
The fire inspection was completed after the application inspection. Fire inspection was completed 08/09/2023 and application was completed 08/04/2023.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2023-08-10. Correction verified 2023-08-09.
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Safety & premises Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.