Whitby Alliance Dba Providence Place
326 STERLING BROWNING RD, Hollywood Park, TX 78232 · Bexar County
Program
- Type
- Child-placing agency
- Ages
- -
- Hours
- 08:30 AM-05:00 PM
- Director / administrator
- Jessica Lee Butters
- Phone
- (210) 696-2410
- Regulated since
- Jul 24, 1987
- HHSC IDs
- Operation 94080 · number 4- 4
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 1 | 0 | Supervision & ratios (1) |
| 2024 | 1 | 0 | Other (1) |
| 2022 | 3 | 0 | Records & paperwork (2), Other (1) |
Inspections, investigations & assessments
-
Jan 13, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 20, 2025 Assessment · Deficiencies cited
-
Supervision & ratios
Upon arriving at the facility for an unannounced inspection, licensing inspectors discovered that the operation was closed due to a staff meeting. It was determined that the operation had not communicated the alteration in operating hours to the licensing representative.
HHSC 749.153(a)(1)(D) — Notification - At least 30 days in advance - Change in agency or branch office operating hours
HHSC risk weight: Medium Low. Corrected 2025-03-04. Correction verified 2025-02-25.
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Supervision & ratios
-
May 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 16, 2024 Report · Deficiencies cited
-
Other
A foster child's service plan review documented plans and goals for recreational and cultural activities, but not progress made toward these goals or descriptions of recreational and cultural activities already provided. The service plan is also missing documentation of vision and hearing screening services already provided to the foster child. Information about family visits is also not present in the service plan review.
HHSC 749.1335(1) — Service Plan Review and Update-To review and update a service plan, evaluate child's progress and effectiveness of strategies and techniques
HHSC risk weight: Medium. Corrected 2024-06-04. Correction verified 2024-06-28.
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Other
-
Mar 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 16, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 2, 2022 Report · Deficiencies cited (self-report)
-
Records & paperwork
The home was placed on Inactive Status on 08/26/21 and as of 07/20/22 Licensing was not notified that the home was on active status and had placed an infant in the home.
HHSC 749.2489(3) — Reports to Licensing-Agency submits information within 2 working days of putting foster home on inactive status or taking home off inactive status
HHSC risk weight: Medium Low. Corrected 2022-08-10. Correction verified 2022-08-16.
-
Other
The home was placed on inactive status on 08/26/21 and began have preplacement visits of an infant on 2/12/22 then placing the child in the home on 3/10/22 with a plan for adoption in the home.
HHSC 749.2539 — Verifications- May not make new placements of children into a home that is provisionally verified.
HHSC risk weight: Medium. Corrected 2022-08-10. Correction verified 2022-08-16.
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Records & paperwork
The home was placed on Inactive Status on 08/26/21 and a report form was not submitted to licensing.
HHSC 749.2819(c) — Inactive Status-when a home is placed on or removed from inactive status, agency must inform licensing by submitting an agency home report form
HHSC risk weight: Medium Low. Corrected 2022-08-10. Correction verified 2022-08-16.
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Records & paperwork
-
Apr 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 16, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 6, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.