Icastle

2528 SAFFIRE WAY, Lewisville, TX 75056 · Denton County

22cited violations

2serious

16inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 08:00 AM-06:00 PM
Director / administrator: Heesoon Kim
Phone: (469) 980-1878
Regulated since: Jun 9, 2020
HHSC IDs: Operation 1336753 · number 1695364
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Safety & premises 2
Staff background & training 12
Other 6

Year by year

Year	Violations	Serious	Main categories
2026	10	0	Staff background & training (6), Other (4)
2025	6	0	Staff background & training (4), Other (2)
2023	4	2	Safety & premises (2), Staff background & training (2)
2022	2	0	Supervision & ratios (2)

Inspections, investigations & assessments

May 5, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
May 5, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 14, 2026 Inspection · Deficiencies cited
- Other
  Four children under two years old was observed watching TV during the inspection.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2026-04-14. Correction verified 2026-05-05.
HHSC inspection history · no longer published by HHSC; kept here
Apr 14, 2026 Inspection · Deficiencies cited
- Other
  Four children under two years old was observed watching TV during the inspection.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2026-04-14. Correction verified 2026-05-05.
HHSC inspection history
Mar 25, 2026 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver and assistant caregiver both have online only CPR certificates.
  
  HHSC 747.1313(b) — Pediatric First-Aid and Pediatric CPR Training -skill based and hands on
  
  HHSC risk weight: Medium High. Corrected 2026-04-15. Correction verified 2026-04-14.
- Other
  Four children under two years old was observed watching TV during the inspection.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2026-03-25. Correction verified 2026-04-14.
HHSC inspection history
Mar 25, 2026 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver and assistant caregiver both have online only CPR certificates.
  
  HHSC 747.1313(b) — Pediatric First-Aid and Pediatric CPR Training -skill based and hands on
  
  HHSC risk weight: Medium High. Corrected 2026-04-15. Correction verified 2026-04-14.
- Other
  Four children under two years old was observed watching TV during the inspection.
  
  HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
  
  HHSC risk weight: Medium. Corrected 2026-03-25. Correction verified 2026-04-14.
HHSC inspection history · no longer published by HHSC; kept here
Feb 24, 2026 Inspection · Deficiencies cited
- Staff background & training
  The operations primary caregiver and assistant caregiver does not have required HASA trainings.
  
  HHSC 747.1309(d) — Primary Caregiver Annual Training - Required Special Topics without specific hours
  
  HHSC risk weight: Medium. Corrected 2026-03-17. Correction verified 2026-03-25.
- Staff background & training
  The primary caregiver and assistant caregiver both have online only CPR certificates.
  
  HHSC 747.1313(b) — Pediatric First-Aid and Pediatric CPR Training -skill based and hands on
  
  HHSC risk weight: Medium High. Corrected 2026-03-17. Correction verified 2026-03-25.
HHSC inspection history
Feb 24, 2026 Inspection · Deficiencies cited
- Staff background & training
  The operations primary caregiver and assistant caregiver does not have required HASA trainings.
  
  HHSC 747.1309(d) — Primary Caregiver Annual Training - Required Special Topics without specific hours
  
  HHSC risk weight: Medium. Corrected 2026-03-17. Correction verified 2026-03-25.
- Staff background & training
  The primary caregiver and assistant caregiver both have online only CPR certificates.
  
  HHSC 747.1313(b) — Pediatric First-Aid and Pediatric CPR Training -skill based and hands on
  
  HHSC risk weight: Medium High. Corrected 2026-03-17. Correction verified 2026-03-25.
HHSC inspection history · no longer published by HHSC; kept here
Mar 20, 2025 Inspection · Deficiencies cited
- Staff background & training
  The assistant caregiver is missing the 24 annual training hours for the last full year.
  
  HHSC 747.1305(a) — Caregivers Annual Training-counted in ratio more than 10 times in a training year
  
  HHSC risk weight: Medium. Corrected 2025-04-30. Correction verified 2025-04-11.
- Staff background & training
  The primary caregiver is missing the 30 hours of annual training for the last full year.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2025-04-30. Correction verified 2025-04-11.
- Other
  Three children files are missing the updated special care statement section.
  
  HHSC 747.605(12) — Required Admission Information - Special Needs Statement
  
  HHSC risk weight: Medium High. Corrected 2025-03-27. Correction verified 2025-04-11.
HHSC inspection history · no longer published by HHSC; kept here
Mar 20, 2025 Inspection · Deficiencies cited
- Staff background & training
  The assistant caregiver is missing the 24 annual training hours for the last full year.
  
  HHSC 747.1305(a) — Caregivers Annual Training-counted in ratio more than 10 times in a training year
  
  HHSC risk weight: Medium. Corrected 2025-04-30. Correction verified 2025-04-11.
- Staff background & training
  The primary caregiver is missing the 30 hours of annual training for the last full year.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2025-04-30. Correction verified 2025-04-11.
- Other
  Three children files are missing the updated special care statement section.
  
  HHSC 747.605(12) — Required Admission Information - Special Needs Statement
  
  HHSC risk weight: Medium High. Corrected 2025-03-27. Correction verified 2025-04-11.
HHSC inspection history
Apr 9, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 9, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 20, 2023 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver was missing 6 hours of training in management techniques, leadership, or staff supervision.
  
  HHSC 747.1309(e)(1) — Primary Caregiver Annual Training - Required training less than- 5 years experience
  
  HHSC risk weight: Medium. Corrected 2023-05-15. Correction verified 2023-04-25.
- Safety & premises Serious
  One of the four children's records evaluated was missing the following information: the contact information in an emergency when the parent cannot be reached, Authorization For Emergency Medical Attention, Food allergies information, and Release information.
  
  HHSC 747.605(12) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2023-04-28. Correction verified 2023-04-25.
HHSC inspection history · no longer published by HHSC; kept here
Apr 20, 2023 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver was missing 6 hours of training in management techniques, leadership, or staff supervision.
  
  HHSC 747.1309(e)(1) — Primary Caregiver Annual Training - Required training less than- 5 years experience
  
  HHSC risk weight: Medium. Corrected 2023-05-15. Correction verified 2023-04-25.
- Safety & premises Serious
  One of the four children's records evaluated was missing the following information: the contact information in an emergency when the parent cannot be reached, Authorization For Emergency Medical Attention, Food allergies information, and Release information.
  
  HHSC 747.605(12) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2023-04-28. Correction verified 2023-04-25.
HHSC inspection history
May 19, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  The operational policies have not been updated with the promotion od indoor and outdoor physical activity.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2022-05-27. Correction verified 2022-05-31.
HHSC inspection history · no longer published by HHSC; kept here
May 19, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  The operational policies have not been updated with the promotion od indoor and outdoor physical activity.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2022-05-27. Correction verified 2022-05-31.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for ICastle, 2528 SAFFIRE WAY, Lewisville, TX 75056-6583 (operation ID 1336753, operation number 1695364), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.