First Start Day Care

13116 TAMAYO DR, Austin, TX 78729 · Williamson County

12cited violations

3serious

11inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-06:30 PM
Director / administrator: Norma Payne
Phone: (512) 335-3072
Regulated since: May 12, 1999
HHSC IDs: Operation 120613 · number 407701
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Staff background & training 5
Records & paperwork 3
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	1	1	Staff background & training (1)
2025	4	1	Supervision & ratios (2), Staff background & training (1), Other (1)
2024	2	1	Records & paperwork (2)
2023	5	0	Staff background & training (3), Records & paperwork (1), Other (1)

Inspections, investigations & assessments

May 28, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 21, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 15, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 13, 2026 Report · Deficiencies cited
- Staff background & training Serious
  An individual was present without receiving a background check eligibility letter. This was corrected when the individual left the operation.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-01-15. Correction verified 2026-01-21.
HHSC inspection history
Apr 3, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Mar 7, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Mar 4, 2025 Report · Deficiencies cited
- Supervision & ratios Serious
  Based on the evidence gathered during the investigation, staff were unaware of how a scratch to a child occurred.
  
  HHSC 747.1503(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected 2025-03-27. Correction verified 2025-04-03.
HHSC inspection history
Feb 18, 2025 Inspection · Deficiencies cited
- Staff background & training
  The primary caregiver does not have training in the health and safety topics.
  
  HHSC 747.1309(d) — Primary Caregiver Annual Training - Required Special Topics without specific hours
  
  HHSC risk weight: Medium. Corrected 2025-04-18. Correction verified 2025-04-11.
- Supervision & ratios
  The operation does not have a written activity plan.
  
  HHSC 747.2102(a) — Written Activity Plan - Develop and Follow
  
  HHSC risk weight: Medium. Corrected 2025-03-04. Correction verified 2025-03-07.
- Other
  Two infants do not have feeding instructions on file.
  
  HHSC 747.2321(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
  
  HHSC risk weight: Medium. Corrected 2025-03-04. Correction verified 2025-03-07.
HHSC inspection history
Mar 14, 2024 Inspection · Deficiencies cited
- Records & paperwork Serious
  The carbon monoxide in the home was not working properly.
  
  HHSC 747.5331 — Registered or Licensed Child-Care Home Must be Equipped with a Working Carbon Monoxide (CO) Detection System, unless located in a School Facility
  
  HHSC risk weight: High. Corrected 2024-03-15. Correction verified 2024-03-25.
- Records & paperwork
  Two children files were lacking a health statement from a health care professional.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2024-03-22. Correction verified 2024-03-25.
HHSC inspection history
May 9, 2023 Inspection · Deficiencies cited
- Staff background & training
  A caregiver did not have the appropriate CPR training.
  
  HHSC 747.1313(b) — Pediatric First-Aid and Pediatric CPR Training -skill based and hands on
  
  HHSC risk weight: Medium High. Corrected 2023-06-06. Correction verified 2023-06-23.
- Other
  LCCH did not have proof of liability insurance or proof of confirmation to the parents of no insurance.
  
  HHSC 747.209(2) — Liability Insurance Requirements - Provide Proof of Coverage Annually by Anniversary Date of Issuance
  
  HHSC risk weight: Medium. Corrected 2023-05-23. Correction verified 2023-06-23.
- Records & paperwork
  4 of the 4 children files reviewed were lacking health statements from a health care professional stating they can participate in program.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2023-05-23. Correction verified 2023-06-23.
- Staff background & training
  There were no training hours for inspector to review.
  
  HHSC 747.901(5) — Personnel Records- Training Hours
  
  HHSC risk weight: Medium. Corrected 2023-06-06. Correction verified 2023-06-23.
- Staff background & training
  There were no training hours for inspector to review.
  
  HHSC 747.909(2) — Records for Primary Caregiver - Training Hours
  
  HHSC risk weight: Medium. Corrected 2023-06-06. Correction verified 2023-06-23.
HHSC inspection history
May 23, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for First Start Day Care, 13116 TAMAYO DR, Austin, TX 78729-7400 (operation ID 120613, operation number 407701), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.