Children And Adoption Services

1421 W MOCKINGBIRD LN, Dallas, TX 75247 · Dallas County

12cited violations

4serious

14inspections & investigations

1enforcement actions

Program

Type: Child-placing agency
Ages: -
Hours: 07:30 AM-05:30 PM
Director / administrator: Sheri Lyn Reynolds
Phone: (214) 526-2772
Regulated since: Dec 3, 1985
HHSC IDs: Operation 94109 · number 423- 20
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Discipline & child guidance 2
Staff background & training 2
Records & paperwork 2
Other 4

Year by year

Year	Violations	Serious	Main categories
2026	4	2	Staff background & training (2), Other (2)
2024	2	0	Other (2)
2023	4	2	Discipline & child guidance (2), Records & paperwork (2)
2022	2	0	Supervision & ratios (2)

Enforcement actions

Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)

HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.

Inspections, investigations & assessments

Jun 15, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  An employee was present during the inspection without the operation receiving the appropriate background check clearances.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-06-17. Correction verified 2026-06-23.
- Other
  The agency had a change in two controlling persons and failed the updated the provider portal.
  
  HHSC 749.153(a)(3)(B) — Notfication - New controlling person
  
  HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-18.
HHSC inspection history
Jun 15, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  An employee was present during the inspection without the operation receiving the appropriate background check clearances.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-06-17. Correction verified 2026-06-23.
- Other
  The agency had a change in two controlling persons and failed the updated the provider portal.
  
  HHSC 749.153(a)(3)(B) — Notfication - New controlling person
  
  HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-18.
HHSC inspection history · no longer published by HHSC; kept here
Jul 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 7, 2024 Inspection · Deficiencies cited
- Other
  In 3 of 4 adoptive home files reviewed, the home screening updates were completed late and not on or before 12 months from the date of approval of the original home screening or addendum.
  
  HHSC 749.3633(a)(1) — Adoptive Home Screening-Update screening every 12 months
  
  HHSC risk weight: Medium. Corrected 2024-08-16. Correction verified 2024-08-19.
HHSC inspection history
Aug 7, 2024 Inspection · Deficiencies cited
- Other
  In 3 of 4 adoptive home files reviewed, the home screening updates were completed late and not on or before 12 months from the date of approval of the original home screening or addendum.
  
  HHSC 749.3633(a)(1) — Adoptive Home Screening-Update screening every 12 months
  
  HHSC risk weight: Medium. Corrected 2024-08-16. Correction verified 2024-08-19.
HHSC inspection history · no longer published by HHSC; kept here
Oct 18, 2023 Inspection · Deficiencies cited
- Records & paperwork
  One of two adoptive home records was found to be missing a floor plan.
  
  HHSC 749.3661(a) — Adoptive Home Care/Safety-Applicants submit sketch of floor plan of home showing dimensions and purposes of all rooms
  
  HHSC risk weight: Medium Low. Corrected 2023-10-25. Correction verified 2023-10-19.
HHSC inspection history
Oct 18, 2023 Inspection · Deficiencies cited
- Records & paperwork
  One of two adoptive home records was found to be missing a floor plan.
  
  HHSC 749.3661(a) — Adoptive Home Care/Safety-Applicants submit sketch of floor plan of home showing dimensions and purposes of all rooms
  
  HHSC risk weight: Medium Low. Corrected 2023-10-25. Correction verified 2023-10-19.
HHSC inspection history · no longer published by HHSC; kept here
Feb 18, 2023 Report · Deficiencies cited
- Discipline & child guidance Serious
  This standard was found deficient as part of a DFPS Investigation.
  
  HHSC 749.1003(b)(1)(B) — Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
  
  HHSC risk weight: High. Corrected 2024-06-28. Correction verified 2024-08-07.
HHSC inspection history
Feb 18, 2023 Report · Deficiencies cited
- Discipline & child guidance Serious
  This standard was found deficient as part of a DFPS Investigation.
  
  HHSC 749.1003(b)(1)(B) — Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
  
  HHSC risk weight: High. Corrected 2024-06-28. Correction verified 2024-08-07.
HHSC inspection history · no longer published by HHSC; kept here
Nov 2, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  During review of records, two birth parent files reviewed were missing face-to-face contacts prior to relinquishment of rights and one interview after child birth.
  
  HHSC 749.3503(a)(1) — Birth Parent Preparation-2 face-to-face contact prior to relinquishment of rights over 2 or more days; 1 contact after birth; justify no face-to-face
  
  HHSC risk weight: Medium Low. Corrected 2022-11-09. Correction verified 2022-11-05.
HHSC inspection history
Nov 2, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  During review of records, two birth parent files reviewed were missing face-to-face contacts prior to relinquishment of rights and one interview after child birth.
  
  HHSC 749.3503(a)(1) — Birth Parent Preparation-2 face-to-face contact prior to relinquishment of rights over 2 or more days; 1 contact after birth; justify no face-to-face
  
  HHSC risk weight: Medium Low. Corrected 2022-11-09. Correction verified 2022-11-05.
HHSC inspection history · no longer published by HHSC; kept here
Jan 26, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jan 26, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Children and Adoption Services, 1421 W MOCKINGBIRD LN, Dallas, TX 75247-4905 (operation ID 94109, operation number 423- 20), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.